Posted by obbie on 2/8/11 5:10pm
Msg #371947

printer problem

I'm having an issue with my brother printer, it is leaving a black 1/4 inch mess on the right edge of my paper, the full length of a legal sheet. I called Brother and they wouldn't help because I'm not using a Brother cartridge. Can anyone shed any light on how to fix this issue?

Reply by OR on 2/8/11 5:28pm
Msg #371949

Re: I bet you 1 million dollars

They no talka to you. They no talka to me either because I was not standing next to my printer. They no talka me because I could not tell them exactly when I changed my cartridge. I returned my printer for full price on my Office Depot extended warrantee. Yes full money back. I went and bought an HP. I was told by my local printer repair man that he will not ever ever ever work on brother for the same reason. I hate brothers custermer service. Never will ever buy anther one. Good luck

Reply by obbie on 2/8/11 5:36pm
Msg #371952

Re: I bet you 1 million dollars

thank you, maybe I can return mine!

Reply by Linda_H/FL on 2/8/11 5:38pm
Msg #371953

I think someone once suggested

possibly changing the cartridge again (maybe the one in there is defective) and make sure you clean the corona wire really well...

Reply by MikeC/NY on 2/8/11 5:50pm
Msg #371955

Re: I think someone once suggested

There's no corona wire on a Brother printer (at least, I've never found one on mine...). This problem sounds like either a bad drum or a bad cartridge, and if the problem started when the cartridge was changed, that would be the first thing I would suspect. Some of the after-market toner cartridge providers have questionable QC....

Returning the printer is basically the same as throwing out the baby with the bath water - the printer is probably fine, it's the expendables that might be a little questionable.

Reply by Larry/IL on 2/8/11 6:10pm
Msg #371957

Re: I think someone once suggested

I have Three Brother printers i use for printing docs. They are all different models and all have corona wire cleaners. from what you are describing, cleaning the corona wire will not help you. it sounds like you have a bad toner cartridge. I usually fill mine most of the time, I also have purchased OEM and second party cartridges ie LD products. When I refill an OEM or non OEM cartridge too many times I sometimes get what you are describing. I sometimes get a cartridge from a secondary supplier that way as well. I would try another cartridge. Hope that helps.

Reply by Glenn Strickler on 2/8/11 6:24pm
Msg #371959

Bad cartridge ..............

I have printed hundreds of thousands of pages on my two Brothers without issue, except when I refill a cartridge once too often. Then I get exactly what you describe. They also have corona wires, but as Larry says, that ain't your problem.

Make sure your printer is clean also. I take mine out to the garage and blow them out with compressed air from time to time.

Reply by James Schultz on 2/8/11 6:31pm
Msg #371960

Re: Bad cartridge ..............

Glenn, you are correct.I have 3 Brother printers and refill my cartridges.I can usually get 4-5 refills before the seal gives out on the right side of the cartridge.I've even tried, without sucess to replace that seal but I can't seem to find the right material that will stand up to the heat the fuser generates.

If this is a new cartridge, it's defective.

Reply by obbie on 2/8/11 6:44pm
Msg #371962

Re: Bad cartridge ..............

I changed the cartridge and it didn't help but I'm interested in learning about refilling....I didn't know that was possible please fill me in!

Reply by MikeC/NY on 2/8/11 8:06pm
Msg #371982

Re: Bad cartridge ..............

"I take mine out to the garage and blow them out with compressed air from time to time. "

With some printers, it might be better to use a shotgun...

Reply by Mike Goodey on 2/9/11 12:31pm
Msg #372024

Re: I think someone once suggested

Larry,
I, too, used LD products for my toners until I started getting too many toners that had problems. I buy my brother toners at pcnation.com...seem to be much cheaper than office stores and very close in price to LD products for actual Brother toners.

Reply by MikeC/NY on 2/8/11 7:58pm
Msg #371979

I stand corrected

There actually IS a tab on the Brother drum that apparently is used to clean the corona wire - I was unaware of it until PAW pointed it out to me... I've had this puppy for about 6 years, and never knew the tab was there. My bad...

Reply by Dorothy_MI on 2/8/11 6:46pm
Msg #371963

With any printer, 1st try changing the

cartridge. If your problem still persists then it's time to take step two.

I only use HP printers. My deceased husband used to repair printers and the most reliable one is the HP. And easy to get parts for. Starting out in the business, he had to take all the service calls he could get and they are all PITA's except HP.

Reply by Frank/NC on 2/8/11 6:54pm
Msg #371965

That's why you always keep the original cartridge that came with the printer and then use the knock off. When you have a problem and the original cartridge is in the printer, then they give you service. I have a couple of HP printers and their tech service plays the same game and won't help if a knockoff cartridge is in the printer. Don't think it's just Brother.

Reply by bob/IA on 2/8/11 8:12pm
Msg #371983

How do they know if it is a knockoff or an OEM in the printer?

Reply by jba/fl on 2/8/11 8:17pm
Msg #371987

I think they were asked and told the truth? They took a pic and posted to online help center, forgetting the Indians read English?

Reply by sueharke on 2/9/11 12:35am
Msg #371997

I had the same problem and it was the drum. Consider replacing the drum if you can't return it under warranty.

Reply by BrotherOwner on 2/9/11 9:54am
Msg #372003

OK, ORs response notwithstanding, I'll weigh in and try to HELP. 1st, a little information, please. What model, what machine? That's the 1st and most important question. How many toners have you put through this drum? Are you keeping a record? Did you RTFM? it's available online. Have you reached the end of useful life for that drum? What are the specs (life) for YOUR drum. A bad toner cartridge ( people have been complaining recently about some aftermarket toners) can take out and destroy a drum for a Brother, so in this case it might be YOUR fault, and drum and toner BOTH need to be replaced at the same time now to resolve the problem. Lastly, the key to good cust. service from Brother is to call 7 or 8 to 4
M-F, and if necessary ASK for US based customer support. They are excellant in most cases, and yes they DO expect you to be using their equipment and supplies if they are going to support it. If you kept the original cartridge than you'd be good to go. They can't fix/ troubleshoot someone else's cartridge. You don't call Samsung for an HP problem, right?