Posted by Joan Bergstrom on 7/21/11 11:43pm
Msg #390568

Fax Back Issues

I don't understand, all the issues with "fax back docs" to different vendors?

Is the issue money (probably) or not having a "fax back capability" or just annoyance in having to fax back?

I have a dedicated fax line (yup! old school since 2002) so it is easy for me to put the fax back docs in my MFC Brother 8860 and hit the button.

I pay AT&T approx $ 30- $35 per month for this dedicated line and I actually have a telephone with this machine . I don't have a land line at my office.

Most of the faxed back docs I do per month are the 5-6 packages that I do for the annuity companies like JW Wentworth/etc and they require the entire 25-30 pages faxed back immediately after the signing and new home loans closings in the Inland Empire that require fax backs.

My question is: if you sign up with a company like www.myfax.com, can't you just scan and send faxes for around $10 per month?

I think the $30-$35 I pay per month is an indulgence on my part and I am not going to change my fax from AT&T because I am comfortable with it and willing to pay the price per month.

Reply by Julie Dailey on 7/21/11 11:49pm
Msg #390573

I can't speak for others, but for me, it's having to return to my office to do the faxing. It's an additional block of time spent and then, of course, having to go back out to drop the package. The cost of the actual faxing has nothing to do with it (for me, anyway).

Reply by Linda_H/FL on 7/22/11 12:02am
Msg #390581

Yes, that's the issue for me too..

the trip back to the office then an automatic 30 mile round trip (and special trip out) to drop the package, especially when I'm closing right near a Kinkos or FedEX/UPS courier..

Reply by Joan Bergstrom on 7/22/11 12:06am
Msg #390584

I hadn't thought of the inconvenience.

I was meant to be a notary loan signer!

I live across the street from a UPS Store and I walk the dog to either the FedEx drop box or UPS store .
Cheers

Reply by Joan Bergstrom on 7/22/11 12:20am
Msg #390587

I now realize my location to drop places is very unique but, I can have docs picked up at my location.

Is the pick up by FedEx or UPS the problem for most notaries?

Reply by Linda_H/FL on 7/22/11 6:39am
Msg #390623

Don't know about *most* notaries but I cannot

get pickup service from either one at my location - companies have tried - they won't pick up from me...AND we have no FedEx or UPS drop boxes in my town - so trek 15 miles to drop the package

Reply by Notarysigner on 7/22/11 7:59am
Msg #390631

pick up service for *this* notary cost n/m

Reply by NJDiva on 7/22/11 10:30am
Msg #390666

I think the pickup cost from your home is...

at least $15-$30 extra. That's why a number of companies say do NOT call for pickup. I've seen it that you will have to pay for it out of your fee.

Reply by MW/VA on 7/22/11 9:59pm
Msg #390763

Ditto. n/m

Reply by Lee/AR on 7/22/11 12:02am
Msg #390579

Speaking for myself (& probably others, too):
1. Have old working fax...can't rationalize replacing in slow market.
2. Can't drop on way home so must make 'extra' trip to drop after faxing.
3. Faxing frequently can't happen until all appts. are completed, delaying the drop 'til the next day.
4. Low population/volume area--unnecessary expense.
5. No matter how fast, automatic it is, it's still more labor/time spent that they generally don't want to pay for.
6. Don't want add'l expense of dedicated line and faxing ties up line for quite a while with a large package.
7. The constant downward trend of work/fees & corresponding increase in time/costs.
8. Yes, the annoyance factor....for something they probably don't need and may not even look at until they practically have the originals in their hands.

Reply by Notarysigner on 7/22/11 1:05am
Msg #390602

Lee nailed it ! Joan, as you realized yourself,

we all have unique situations which dictates how we choose to work. I use to get $125 and didn't fax so offering me $85.00 and telling me I have to fax doesn't work for me. Yes, that's a problem for me.

Reply by Teresa/FL on 7/22/11 12:49am
Msg #390598

Joan, with MyFax $10/month covers only 100 outgoing pages

You can also receive up to 200 pages for no additional cost. If you exceed these limits, you pay extra per page. I don't remember what the extra cost is because I have never exceeded those limits. I have this service primarily for incoming faxes, but have been thinking about cancelling it since I have a Notary Rotary fax # too.

If you're going to scan it anyway, you may as well just email it instead of sending it via MyFax. There are also some file size limitations with their system.

For me, it is the time it takes to do this. It is an extra service and my time is worth something.

Reply by CinOH on 7/22/11 8:04am
Msg #390635

Re: Joan, with MyFax $10/month covers only 100 outgoing pages

Agree w/ Lee. Biggest issue is they don't want to pay additional for faxing. It is time consuming and requires an extra stop before dropping. Unless you do a huge volume (daily shipping) w/ FedEx and UPS they won't pick up for free. They will pick up on some customers' accounts for free because the customer does volume w/ them but that's not the norm.

Reply by ZeeCA on 7/22/11 3:45pm
Msg #390705

my solution to this ridiculous request

I have always hated that they pay less but make more demands on the notary. Living in a small town, which most can identify with, the pick up is not close by and means a special trip home and then back out BEFORE 3:00 when fed ex picks up from the only location in my area (or drive an additional 30 miles each way to get an hour later pick up)

my response to this was to get a light weight very inexpensive fax machine and fax from the client's home. When I was doing signings I never had a problem with them allowing me to do this. Of course I explained that it got their loan process started quicker.......

But I so agree that they rarely't even look at the faxes before the ON'd package gets to their desk
jmo

Reply by BossLadyMD on 7/22/11 8:15am
Msg #390637

They dont want to pay for the service

And like someone else pointed out, it's having to make an additional trip back home to fax 'within 1 hour' or some other quick time while we are out handling appointments.

I don't have a problem with faxbacks as long as they PAY an additional fee for the service. I also have a traditional fax machine as well but I still incur expenses to operate it monthly.

This is why I prefer to deal with reputable companies who know the professional level and caliber of my work and don't feel the need to 'check' to make sure I did my job properly, JMHO.

Reply by Notarysigner on 7/22/11 9:35am
Msg #390653

Re: They dont want to pay for the service

I honestly believe they are suppose to FAX the Docs to the lender themselves but getting us to do eliminates a step on their end, since all they do is forward the Fax's Docs on .IMO

Reply by ZeeCA on 7/22/11 4:32pm
Msg #390710

Re: They dont want to pay for the service

I have had some be absolutely transparent....I had to fax to everyone....of course I charged for it....I was doing their job ....

Reply by Linda_H/FL on 7/22/11 8:07pm
Msg #390755

Hey Zee!! You get lost??...:) n/m

Reply by ZeeCA on 7/22/11 9:32pm
Msg #390757

Re: Hey Zee!! You get lost??...:)

yea was on my way to your house and oh lookie birdies....ok where was I?

Reply by BossLadyMD on 7/22/11 1:27pm
Msg #390685

Re: They dont want to pay for the service

I never considered that. But either way, they should still be paying for the fax service.

Reply by MistarellaFL on 7/22/11 4:33pm
Msg #390712

Back in the good ole days my solution

was to keep the small scanner in the car, and scan/email on site with my laptop.
Today's volume in my market discourages me from even bothering with it.
Most of the purchases I am handling are in a professional office setting, and I usually just fax before I leave.
If things went back to a volume of refis, I would reinstate the small scanner and laptop.
It was very handy and mostly convenient.

Reply by Joan Bergstrom on 7/22/11 10:59pm
Msg #390766

Thanks for the responses

As I said earlier my situation with a UPS Store & FedEx drop box makes my situation very unique.

Reply by HrdwrkrVA on 7/24/11 1:21pm
Msg #390952

Exactlty! N/m. n/m