Posted by jba/fl on 3/14/11 12:48pm
Msg #376108

Email difficulty

A company sent me an email confirmation and after an hour or so I called to see when they were going to send it to me. They resent, but it never arrived. I had them send to another email address I have, and received it with no problems.

I then forwarded that email to my business account so that I would keep everything together. It never arrived. I sent it again, and to another email address as well, also with the same server. Neither have arrived. So I am stuck with it on my optional account. I also have attempted to send from my business account to the party contacting me - no go.

Why or how does this happen? I have only had this happen one other time about 1-2 years ago. It just baffles me and wonder if anyone can give any type of explanation to me that makes sense.

Thank you.

Reply by Lee/AR on 3/14/11 1:10pm
Msg #376113

No explanation, but have had the same problem. Paw? Glen?

The weirdest was from NREIS (back in the day). I always had a problem with just one of their Schedulers. Could neither receive nor send/reply except thru my 'nonsense' e-mail addy. Tho' I could then forward or cc to my business acct.

Reply by PAW on 3/14/11 1:30pm
Msg #376116

Contact your email (SMTP/POP3) provider

Sounds like a problem with your email servers. You need to contact whoever provides your mail services (I think you have Bellsouth). This is based on the statement that you forwarded an email to the account that is experiencing the problem, and the email did not arrive.

Did you get a 'failure to deliver' message from your 'other' email address?

There are many reasons the email fails. An email server is just like any other computer and is open to hardware and software failures.

Reply by jba/fl on 3/14/11 2:56pm
Msg #376125

Re: Contact your email (SMTP/POP3) provider

No - no failure to deliver notice. I cannot forward to any of my Bellsouth accounts. When I hit send, it just goes off into the ether....to who knows where. Just from this one person/company. An "admin" account if that makes any difference. Doesn't show in spam account either.

Big mystery.

Reply by Lee/AR on 3/14/11 3:30pm
Msg #376131

Messed with any Leprechauns lately?? n/m

Reply by jba/fl on 3/14/11 3:39pm
Msg #376134

I might in a few days....LOL (good one Lee) n/m

Reply by MikeC/NY on 3/14/11 6:05pm
Msg #376151

Sometimes an email domain or even an entire server will get blacklisted by one or more ISPs. That kinda sounds like what is going on here.

A large real estate company I used to work for had this happen with verizon and aol a couple of years ago; all messages from our accounts were rejected - without notice - because several individuals in the company fell for a phishing scam, and their email addresses were being used to send out major spam. It took several weeks to get this resolved; as you can imagine, it was a bit of a nightmare for the rest of us.

Two things you might want to check. The first is obvious - make sure your own spam filters are not blocking the messages. The second is to call or email your provider's customer service people and ask if there is a problem with mail coming from that domain.

If they ARE blocking the domain, getting that fixed is not as simple as saying you want to receive the email - it falls on the sender to prove that they're not doing anything wrong.

Reply by PAW on 3/14/11 8:13pm
Msg #376163

If the domain or server were blacklisted, the front-end processor would reject the incoming email and issue a "failure" message. No error message means that it was accepted by the SMTP server. Whether is moves after that is up to the mail server doing its job.

You can check to see if an email address is "bad" or "ok" at http://tools.email-checker.com/ or at http://verify-email.org/