Posted by Ocean Pacific Notary Services, Inc. on 5/17/11 2:51pm
Msg #383426

If you not happy with us - let me know

Dear Anonymous Notary:

If you are not happy accepting assignments from us, or you do not like working with me, let me know personally. Not sure why I am getting a bashing on Signing Central. I guess I have made a few notaries unhappy and for that I apologize.

I will be happy to remove your name from our database and not call you for assignments since you find working for us a bad arrangement and I am not treating you the way you think I should be. Please PM me and I am sorry we could not work on better terms. Hope you are successful in all your ventures - we all really need a boost these days.

Thank you

Reply by Sylvia_FL on 5/17/11 3:09pm
Msg #383433

Gina
I have only ever heard good things about you.
(But you will always get someone willing to bash you - as it is anonymous maybe it is someone from a competing service?)

Reply by Bravo on 5/17/11 4:04pm
Msg #383444

kudos to Ocean Pacific

Ditto what Sylvia said. I have nothing good to say about your company Gina. Working with you has always been a professional pleasure. I'm surmising that if this "complainer" isn't willing to reveal their identity, then maybe they don't really have a legitimate complaint anyway. Keep up the good work!

Reply by Linda_H/FL on 5/17/11 4:07pm
Msg #383445

I'm sure Bravo mean they have "nothing BUT good to say"..:) n/m

Reply by Ocean Pacific Notary Services, Inc. on 5/17/11 4:18pm
Msg #383450

Re: I'm sure Bravo mean they have "nothing BUT good to say"..:)

You are ALL a Great Crew to work with. I hope you all get flooded with files to close this month, you deserve it.

Reply by Jayhawk/KS on 5/18/11 11:05am
Msg #383533

Re: I'm sure Bravo mean they have "nothing BUT good to say"..:)

I love working for Ocean Pacific. They are my favorite company. My only complaint is I don't get enough calls from them. That isn't their fault, it's my fault for living in timbuck two!!!!!!!!!!!! Way to go Gina, you rock. I can't imagine anyone complaining about the service that you give. You are always on top of everything.

Reply by Linda Juenger on 5/17/11 4:17pm
Msg #383449

Re: kudos to Ocean Pacific

Ditto the kudos. I have never had any problem at all working with James and Gina. Wish they were all like them. Now send me some work. lol

Reply by Hart - Marilyn on 5/17/11 4:25pm
Msg #383451

Re: kudos to Ocean Pacific

Gina is great...........any closings in Maryland Gina, give me a call!!!

Reply by jfs/IL on 5/17/11 4:54pm
Msg #383454

Re: kudos to Ocean Pacific

GIna.....any closings in Illinois southwest of chicago or chicago near north give me a call.

Reply by Heather Smith on 5/17/11 4:54pm
Msg #383456

Re: kudos to Ocean Pacific

I just had to speak up here! Gina, you are awesome! Ocean Pacific pays fair and fast. It's either a competitor, or some darn fool has you confused with another company.

Reply by Susan Fischer on 5/17/11 4:54pm
Msg #383455

X10 what everyone said. Gina & Joseph are the creme de la

creme, the tops, the Eifel Tower, the Taj Mahal; they're the cat's meow, the icing on the cake with a cherry on top.

They're the Best of the Best - and Anonymous, you're just tugging on Superman's cape!

Reply by Ocean Pacific Notary Services, Inc. on 5/17/11 5:23pm
Msg #383457

Re: X10 what everyone said. Gina & Joseph are the creme de la

Susan - you always MAKE SO LAUGH so "dang" hard, so glad we are neighbors (well almost neighbors). We have two straight days of SUN and almost 60 degrees here. Loving the beach today :

Reply by Yoli/CA on 5/17/11 5:29pm
Msg #383459

Re: X10 what everyone said. Gina & Joseph are the creme de la

I'll simply echo what everyone else already said. Gina's always a pleasure to work with. I'll take whatever you have for the San Francisco-Bay Area, any time, any day.

Reply by Ocean Pacific Notary Services, Inc. on 5/17/11 5:28pm
Msg #383458

Will the Anonymous Notary in IL please call me (360) 665-3090 or send me private message. You have posted twice to Signing Central and I have no idea what you are talking about. Before you post for a third time, call me so I can check our files to see why your fee was reduced.

This is one of the reasons why I posted in the forum to begin with - step up to the plate and make yourself known so I can defend myself or let me eat humble pie and make it right. Just blindly posting without ever contacting me about the issue says a alot about you. Let's make it right

Reply by Chuck Clark on 5/17/11 6:37pm
Msg #383472

I can see that you have plenty of supporters, Gina. I'm another one. I have absolutely no idea what the comments about "micromanaging", "disrespect", "belittling notaries", etc. is about. My experience with you has always been perfect. Keep the faith!

Reply by John Elliott, CPa on 5/17/11 5:34pm
Msg #383460

Quite the contrary. I've worked with you in the past and have been delighted by your prompt payment and communication. If they don't want 'em, I'll take 'em!!

Reply by 101livescan on 5/17/11 5:41pm
Msg #383463

R U KIDDING AROUND???? You're the best!

Reply by LindaD/NJ on 5/17/11 5:45pm
Msg #383464

I have closed for Ocean Pacific. A reverse on a day that happened to be a blizzard out here. I did it and Ocean Pacific was greatful that I was even out on a day like that (a mile away from my home). They were VERY nice and would not hesitate working with them again.

Reply by GOLDGIRL/CA on 5/17/11 5:58pm
Msg #383465

I have a complaint

You don't call me enough!

Reply by Philip Johnson on 5/17/11 6:00pm
Msg #383467

looking in signing central, it looks that the last

posting other than yours was in 2009. Where do I need to look?

Reply by Linda_H/FL on 5/17/11 6:33pm
Msg #383471

Comments, Philip n/m

Reply by Ocean Pacific Notary Services, Inc. on 5/17/11 6:03pm
Msg #383468

Re: I have a complaint

LOL - I wish I could

Reply by garland/CA on 5/17/11 6:13pm
Msg #383469

My experience has been very positive!

I found Gina very helpful, supportive and fair!

Reply by LarryTN on 5/18/11 1:35pm
Msg #383552

Re: My experience has been very positive!

Ocean Pacific has always treated me right!

Reply by Frank Carpentier on 5/17/11 6:31pm
Msg #383470

My question here is if someone wants to post either positive or negative information on SC why not make it mandatory that they positively identify themselve? That means no one can hide in the event they want to post negative information and other SS or whatever must now be able to somewhat defend their actions.

Reply by HisHughness on 5/17/11 6:41pm
Msg #383473

I hate to be the wet blanket here...

...but it seems to me all you guys with your "attaboys!" and "Gogirlgos!" are overlooking something major.

Ocean Pacific is obviously based on discrimination.

I mean, what about the East Coast? Just what does Gina have against them? Howcum it isn't Ocean Pacific/Atlantic Notary Services, Inc.? In fact, and I didn't want to make this personal, but I'm in Texas, so why isn't it Ocean Pacific/Atlantic/Gulf Coast Notary Services, Inc.?

Are you guys overlooking the obvious bigotry of this company just because you like the owner? I mean, we haven't even mentioned those folks up in Michigan on the Great Lakes; what does Gina find wrong with them?

I appeal to all of you who are taking business from this patently prejudiced company to turn it down in the future. That's especially true of signing agents here in Texas; at least Gina recognizes the existence of oceans, something she doesn't do for gulfs. So if any of my Texas colleagues get a call from her, send her packing. I'll even help: If she calls, just brush her off by giving her <my> phone number, and I'll deal with her.

Glad to help.

Reply by Ocean Pacific Notary Services, Inc. on 5/17/11 7:05pm
Msg #383476

Re: I hate to be the wet blanket here...

LOL - I do recognize all waterways, flooded or not, lakes, gulfs, bays, oceans, etc in the Beautiful USA. Sorry Hugh just could not get that all into one email/web address so I stuck to one that I live near

Reply by NJDiva on 5/17/11 7:39pm
Msg #383478

I'm going to jump on the bandwagon...

to vouch for Gina!!! I, too, have not had anything but very good experiences with O.P. and Gina.

As a matter of fact, I was thinking not so long before the nonsense negative stuff started up that I hadn't heard from some very good companies in a while and among them was O.P.

I chalked it up there being no biz here in NJ (at least I hope that's all it is......)

Based on the responses, Gina, it's quite evident that you've got some competitors up in arms!!!!

Keep up the great work! I'll be here for you ANYTIME!!!!

Cheryl Mihalik in NJ

Reply by Susan Fischer on 5/17/11 7:50pm
Msg #383479

Ok, Gina. Hugh's got a point. From now on, you're "All

Open Waters Notary Services."

There. You're saved from doom.

Reply by NJDiva on 5/17/11 7:53pm
Msg #383481

That's hysterical!!!

Susan, you always crack me up...

Reply by C. Rivera Chicago Notary Services on 5/17/11 7:53pm
Msg #383480

IF you are referring to the IL rating....

that was me. And I didn’t know I posted "anonymous" or that the DO NOT contact me box (or whatever it says) was checked, but its fixed now.

I gave your company the rating I felt it deserved due to a closing I (my company) was hired for back in 2008. Boy, how times have changed!

Anywhoooo, I think the only fair thing to do here, is to post WHY I gave Ocean the rating I did, if anything for the sake of clarity. I do not believe in anonymous postings, and others that have worked with me, and know me in this business, know that I am honest, fair, straight forward, and whole heartedly believe in transparency.

I'm sure there will be others here that will still praise you and your company, for this, that or the other, and that's fine. You deserve your praise when it’s due, as everyone does. But at the same token there can be no pros without the cons.

Having said this, and to be absolutely clear, my reply to your post, is NOT to bash you or your company. I only merely going to post the WHY I rated your company the way I did for the sake of clarity on my decision.

To sum, we agreed on a signing fee which included edocs. I then confirmed with the borrowers the date and time. But received the docs the next day via overnight. I sent you a courtesy email indicating that I received the docs. Then I received the following email from you....

<<Cari, I adjusted fee to $XXX – since these were not edocs.
Gina DePriest
Ocean Pacific Notary Services, Inc.>>
______________________________________________
To which I replied,
<<Hi Gina,
...it is Chicago Notary Services policy that once our fee has been accepted and confirmed by our clients, adjusting the fee, for whatever reason, without our written consent is not acceptable.

We will make an exception this time, however for future closings, regardless how the docs are sent, once our fee is accepted and confirmed by Ocean Pacific Notary, it is not adjustable by you or us, and we will expect payment according to our confirmation.

If our policy is not acceptable, and you feel that this sort of incident may happen again, please advise. We will probably have to remove your company from our client list.
Thanks,
-Cari>>
______________________________________________
To which you replied,

<<Ocean Pacific Notary Services <[e-mail address]> wrote:
WE will pay the confirmed fee of XXX.00 – REMOVE us immediately from your vendor list. We will begin looking for another service in the area.
Gina DePriest
Ocean Pacific Notary Services, Inc.>>
__-____________________________________________

To which my competition was very very happy no doubt, but that was that.

For the record, Ocean's did pay the fee as originally agreed. And in big bold RED letters someone from the company wrote, “DO NOT USE”. I assumed that you wouldn't be calling us again, and did remove your company off our client list. Done.

And yes. You’re absolutely correct in that <<we all really need a boost these days>>. However, I will NOT "boost" or give a positive rating to any company that blantantly chooses to lower an agreed upon fee in lieu of calling to at the very least, negotiate an adjusted fee!

Our company policies have since been finely tuned, and it is customary for us to send a reply to any confirmation email with our companies expectations and policies regarding method of, and payment dates, print or fax fees, etc.

And it's not that I am unhappy with Ocean then (or even now) I was more than willing to work with you, however, you made the decision to NOT work with me or my company.

However, no harm no foul now as its been years passed since that closing, and we have both moved on. I applaud you for seeking the truth and I hope I provided it.

Though it’s been slow, we do have a comfortable client base that provides us with a steady stream of work, for which we are very very grateful for, and I hope the same applies to you and your company.

Good luck!

Reply by Ocean Pacific Notary Services, Inc. on 5/17/11 8:08pm
Msg #383483

Re: IF you are referring to the IL rating....

Thank you Cari, appreciate your response. I do remember the circumstances and you are still in our database and I have at times contacted you for signings in your area so obviously we still use you. Humple pie eated and it tasted good, so thank you for letting me know. We did still pay you your fee correct? It was not reduced?

Reply by C. Rivera Chicago Notary Services on 5/17/11 8:19pm
Msg #383484

I've had my share of the same pie as well. ;)

And yes, as indicated in the post, you did pay as originally agree. And no, we haven't worked together since 2008, but I'm always hopeful....and here's my last email to you as a good faith effort in working together again....read the bottom email first....

<<Will do

Gina DePriest

Ocean Pacific Notary Services, Inc.>>

--------------------------------------------------------------------------------

<<From: Chicago Notary Services [mailto:[e-mail address]]
Sent: Friday, June 13, 2008 7:37 AM
To: [e-mail address]
Subject: XXXX -- Wednesday, June 11, 2008@ 11AM

I'm sorry that you are taking that step. Nevertheless, we are available should you opt to put the below incident aside. And should you require notary signing services in our area in the future, and if you can not find someone reliable as we have been, we will still be here and ready to serve your needs.

-Cari>>

Reply by Linda Juenger on 5/17/11 9:13pm
Msg #383493

Cari, why did you wait 3 years to post your comment?

And what is it you wished to accomplish after all this time? Ocean Pacific has at least 50 (didn't count) positive comments to your 1 and I think 1 other. Your negative comment would not have swayed me after seeing all the positive. I immediately thought when I looked at your comment that it had to be something kind of odd. Odd, yes it was.

It hasn't happened often, but a few times where it when I took the assignment and they said it would be edocs and it changed to o/n docs, I expected my fee to be lowered. The fee quoted was for edocs and am thrilled that I don't have to print and would gladly lower my fee . To me, that is fair. Not letting you know in advance isn't fair either and I agree with that part. Just so we're all on the same page, a phone call or email should have been made. Saves hard feelings, even 3 years later.

I'm sorry, but I can't agree with you on this one, although you have every right to the way to run your business as you see fit. I see where you're coming from though, but I certainly would have let this alone after 3 years. What's the point??

Reply by C. Rivera Chicago Notary Services on 5/18/11 7:48am
Msg #383511

Linda, PLEASE re-read my post....seriously.... n/m

Reply by Linda Juenger on 5/18/11 8:02am
Msg #383514

Cari, I did re-read your post and I interpret it the same

way when I read it the first time. This incident happened in 2008 and you are now, 3 years later posting a negative comment. Again, what's the point??? Let bygones, be bygones IMO.

Reply by Linda_H/FL on 5/18/11 8:25am
Msg #383515

I agree with Linda...

not only is the issue 3 years old - Gina made it right!! So why a one-star rating and a slam 3 years later..

Sorry - I, personally, think you should write to NotRot and ask them to remove that rating. It reeks of sour grapes.


JMHO

Reply by C. Rivera Chicago Notary Services on 5/18/11 8:53am
Msg #383517

Linda, it was posted 3 years ago! When I updated the link

on the rating section to allow PM's to be sent to me regarding the rating, the date changed to yesterday!

AGAIN, my rating WAS posted three years ago, and updating anything on a rating will change the orignial date to the current date...totally a NotRot glitch, and NOT my doing!

Reply by Linda_H/FL on 5/18/11 9:53am
Msg #383520

Ah..okay...gotcha... n/m

Reply by Linda Juenger on 5/18/11 10:10am
Msg #383523

I understand now too. Sorry. What a glitch!!!! n/m

Reply by HisHughness on 5/17/11 9:06pm
Msg #383492

Cari, I don't have a dog in the hunt...

...between you and Ocean Pacific. This posting is intended to address a problem that might be ecountered by other signing agents.

<If> your fee was a flat fee, quoted without any discussion of the individual components of that fee, then I think you are correct: You are entitled to be consulted before the fee is reduced upon the non-performance of any one of the components.

If, however, you broke the fee down for the hiring party, then I think any hiring party would be justified in unilaterally reducing the fee by the amount charged for any individual component if you don't perform on that component.

Not weighing in on either side, either for you or for the Ocean Pacific/Ocean Atlantic/Gulf of Mexico/Bay of Biscayne/Lake Superior/Golden Pond Notary Services.

Reply by oldhippie_IL on 5/17/11 9:16pm
Msg #383494

Gina rocks! n/m

Reply by Susan Fischer on 5/17/11 11:17pm
Msg #383503

Noticing Hugh deliberately omitted Devils Lake, I can only

assume he's biggotted (that's probably got too many letters, but I liked the way it looked,) against Fresh Water Lakes, especially that empty into the Big Water via the World-Famous Shortest River in the World = The D River.

The prejudice is just so obvious.

Oh! Another bubble burst!

Other than that, I just love how he balances the Call of the Question.

Reply by NJDiva on 5/18/11 9:56am
Msg #383521

Susan, seriously, you are still making me...

Laugh out loud!!!!! Does everyone else?

Reply by C. Rivera Chicago Notary Services on 5/18/11 7:53am
Msg #383512

Hugh, I would otherwise agree to the latter, but certainly

it wasn't the case here.

Reply by mtnotary on 5/17/11 9:18pm
Msg #383495

Gina Rocks in Montana and we aren't even by an ocean but I

would gladly do work for her again any day any time.
By the way the closest thing we have to any sizeable water up here is the Flathead lake which is 35 miles long and 18 miles wide.

Reply by HisHughness on 5/17/11 9:32pm
Msg #383497

Re: Gina Rocks in Montana and we aren't even by an ocean but I

***the closest thing we have to any sizeable water up here is the Flathead lake which is 35 miles long and 18 miles wide.***

So Gina's got it in for Montanans, too, eh? This woman is a menace to civilizaiton itself.

Reply by Claudine Osborne on 5/17/11 9:57pm
Msg #383500

Re: Gina Rocks in Ohio

I have a complaint too..OP has not called me in a while either and I live near Lake Erie does that count? Great to work with I would take all that you send my way!

Reply by Ocean Pacific Notary Services, Inc. on 5/17/11 11:49pm
Msg #383505

Re: Gina Rocks in Ohio

I have been to Lake Erie - the Niagara part. I hope business picks up soon for Ohio

Reply by Ocean Pacific Notary Services, Inc. on 5/17/11 11:48pm
Msg #383504

Re: You are all the best!

I love each state each of them has their own unique beauty. I have been to Montana (Yellowstone and any city on I-90 )
Texas - that is a country not a state, at least that is what they say when you ask a Texan
Never been to North Dakota. Wonder what it is like for a traveling notary in ND.

www.funbeach.com - this is my location.

Each of you are so special, thanks for the encouraging comments. I sure hope I can call Cari in the future and maybe we can agree on a fee and I promise not to reduce it. and to each one of these lovely notary rotary members, have an awesome month and I hope I can call soon. I look forward to it.

Reply by C. Rivera Chicago Notary Services on 5/18/11 7:56am
Msg #383513

Gina, absolutely! Love working with you in the past.....NP.. n/m

Reply by sealed/CA on 5/18/11 11:32am
Msg #383534

Re: You are all the best!

Hi Gina, just want to throw in my 2 cents too. You're the best!!! I love working for you. Keep sending them my way. Blessings...

Reply by Susan Fischer on 5/18/11 2:36am
Msg #383507

I hear ya, Montana. Fishy fishy come bite my hook... So

many cherished visits through The 93 Club; beloved watering hole/news/information/pictures-on-the-walls Hub that we Flatlanders treasured on all our trips North, and again on the Way Home. Sleeping Child Hot Springs was a fave of mine. (It was bought up and basically ruined...but mabe it's not too late for Montana to claim it as the priceless historic geothermal jewel of a State, or even National Park for Public Use that should be preserved that it is. We can but get busy, no? )

Explore, and enjoy the glorious Flathead Lake:

http://www.montana.ms/Wilderness/index.html

Isn't Galina Pass another route? (There's ~always~ a way to get to Montana, and sometimes, before dark. ) Here's a very cool interactive map you can mouse around:

http://www.allsunvalley.com/maps/

Reply by JanetK_CA on 5/18/11 12:36am
Msg #383506

Ss's, take note: a case study in conflict resolution! ;>)

If anyone wants a quick lesson in dealing with conflicts, this thread is a great case study. I found this post to be a very classy way of trying to address a possiblel negative issue! It was straightforward, transparent, respectful and genuinely interested in addressing the issue, not trying to get back at someone or prove a point. As we've seen, an understanding was reached (whether or not the parties agree is beside the point), and everyone is still on good terms. Gotta love it!

My hat's off to you, Gina!

Reply by Notarysigner on 5/18/11 9:44am
Msg #383519

Re: Ss's, take note: a case study in conflict resolution! ;>)

Not to mention all the possible misunderstandings an obvious "glitch" in the system creates for everybody! Hope it's fixed soon.

Reply by Shauna/WA on 5/18/11 5:28pm
Msg #383597

Lots of love here for OP Notary

Gina, I think you have one of the best, if not the best, signing services to work for out there. You're fair, give good details, send over the docs quickly and pay on time, every time. If someone has a problem with all that, I can't imagine why.