Posted by Darlene Fontenot on 5/12/11 10:06am
Msg #382970

What happens

When you do a signing and they say you forgot a signature on something? Can they refuse to pay you? I can't imagine missing a signature on any document after proof reading those documents 3 different times. Once after the signing in front of the borrower, once after returning to my office, and lastly before putting it into the overnight envelope. Me still being new I put signature and initial stickies on all pages that require either signatures, initials or both. I have done several jobs for this company and have never had a problem before. Would love to see the documents that they say I have forgotten. I just can't imagine makes me upset if I did forget but don't see it.

Reply by RedBaron/IN on 5/12/11 10:24am
Msg #382971

Ask them to fax/email you a copy of the unsigned doc. I tripple check the docs and have missed a signature.

Reply by Alz on 5/12/11 10:26am
Msg #382972

May I suggest?

Ask to have the document scanned and emailed so that you can see for yourself, if a) you forgot to get a signature or b) the document was not included in the loan signing package.

Personally, I've never heard of a SS not paying for a missed signature. Most will deduct a certain amount or even forgive the oversight. Yet others will give you an opportunity to rectify the situation. All are different because of the various variables, i.e. type of document and its importantance, relationship with the SS, etc.

What is their policy for this type of problem? Probe a little bit more to get a full understanding of the issue with the company as you stated, you have done several jobs for them in the past.

Reply by kcslaw/MA on 5/12/11 10:32am
Msg #382974

It does happen! We're only human. In fact, I had a closing Tuesday night and triple checked (as they signed, once thru the package once the whole thing was done and again at home before getting the package ready to return). I had them initial the page, but missed the signature lines, which were not in an obvious spot on the page (and I think my eyes were tricked as I went thru and saw the initials).

I emailed the SS and let them know that I would take care of it. I called the borrowers and arranged to meet him and her (unfortunately in two different towns, at work) to obtain the signatures and then dropped the pkg in FedEx. I was lucky that a) the pkg hadn't gone back yet when I discovered the oversight and b) the pkg wasn't going to make the drop the night of the closing, so I had the "grace time" to get it corrected and out when it normally would have gone anyway.

If you don't catch it before the drop and are notified that you missed something (after you confirm that in fact you did ~ some co's are sneaky and try to get you to have something extra signed that wasn't in the original pkg), you apologize and immediately rectify the situation. Costs for doing so, and shipment back should be on you. I have many nice clients who understand that mistakes happen and when you are professional about it, they are the same in return. I've even had them pay for the costs of shipping, despite my offer to do so.

PS - you won't always have time to go thru and put stickies on your docs ahead of times. There will be more times than not that you just barely get the package printed and you have to run out the door!

Good luck!
Kelly

Reply by Darlene Fontenot on 5/12/11 10:54am
Msg #382977

The document they said I had forgotten was the Tax Return, nothing I had to notarize. I had two signings for the same bank that day. Could they have forgotten to put that document in the package? It is just unusual that I missed that form on both signings. JST UPSET that even happened!

Reply by jba/fl on 5/12/11 11:02am
Msg #382980

Did you have the docs emailed to you? Do you still have them? If so, look to see that the form was indeed enclosed. If not, their problem which you will, of course, get taken care of with additional charge of $xx

If was in package and they fax/email to you showing where you missed, you will, of course, take care of it on your dime. If they send you a label, use it as they pay so little compared to what you will have to pay.

Reply by jba/fl on 5/12/11 11:04am
Msg #382982

oops - doesn't need notarization?

Still - show me. But they can get that taken care of during the RTC period without you. They should accept a fax from the BO until the hard copy arrives.

Reply by OR on 5/12/11 11:04am
Msg #382981

Yes they could have forgotten to put the tax forms in the package. You should check your file and see if they included them. If you dont have them you could ask the borrowers if you could review their package to see if it was included. How ever I always make the trip with out a lot of fan fair. I get it done no matter whos mistake it was. Good luck.

Reply by MW/VA on 5/12/11 11:08am
Msg #382983

There are several options for the occasional missed signature. First, it depends on if it's a doc required for funding. Some companies will send the doc directly to the borrower for signature when it doesn't require notarization.
If they asked you to go back on your dime I'd do that. It's been my policy that I guarantee my work, so if there's an error it's at my cost, including the cost of shipping.
I might suggest that using stickies on the pages might contribute to making mistakes. If you miss it the first time, you might miss is repeatedly. I review every page with the borrowers, and double-check every page before shipping.
Try not to let this one get to you. It can & does happen. Do what you need to correct if & move on.

Reply by JAM/CA on 5/12/11 1:17pm
Msg #383006

You may not have known n/m

Reply by JAM/CA on 5/12/11 1:21pm
Msg #383008

Re: You may not have known/Sorry posted too soon

You may not know that often times a copy of the borrower's tax returns are in the package. They want the tax returns signed at the time of the signing. Perhaps you simply thought they were for the Title co. or the lender.

The explanation I was given regarding these tax returns is:

By having the borrower sign at the closing on their tax returns saves money. My understanding is, otherwise they would have to pay for a certified copy from the IRS.

Please correct me if I've been given misinformation.

Reply by Ocean Pacific Notary Services, Inc. on 5/12/11 8:22pm
Msg #383050

Re: You may not have known/Sorry posted too soon

The main reason is that borrowers may have filed their return electionically and these returns are not wet/ink signed. Signature is saying this is what was submitted to the IRS as far as income verification.

U/W or Compliance pulls the 4506-T from IRS and matches it against a "signed" copy of return.
This is of course is for the obvious reasons

Reply by JAM/CA on 5/12/11 9:50pm
Msg #383057

Thank You Gina n/m