Posted by Blueink_TN on 11/3/11 7:14am
Msg #402633
ServiceLink new billing procedure
Good Morning All in Notaryland! It's time to bill SL again and I believe I heard/read/dream t that we no longer have to snailmail our monthly invoices to SL. I know if the order # begins with "1" our check will just show up in our mailbox (very quickly I might add) but if the order # begins with "2" we still need to invoice but I believe we can fax/email it now. Can anyone confirm this? Email addy/fax number?
I know I can call Vendor Management and get this info, however I figured I'd bring it to the board and save myself some hold time. Thx
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Reply by Alz on 11/3/11 9:17am
Msg #402641
For CACTIS "2", it has to be email or snail mail. n/m
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Reply by garland/CA on 11/3/11 9:33am
Msg #402642
can be faxed or emailed now
I was told by Kristy Bevington in Vendor Management that invoices for order beginning with "2" can be emailed to [e-mail address] or faxed to 866-834-7479
I faxed mine.
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Reply by Jack/AL on 11/3/11 10:10am
Msg #402645
Annoying assignment sheets don't show any change!
I do hope there is a forthcoming clarification, if there are new procedures. Also hope it specifies whether changes apply to the ServiceLink assignments from Aliquippa, PA or Coraopolis, PA, or both. I'm so confused.
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Reply by Blueink_TN on 11/3/11 12:50pm
Msg #402675
Re: Annoying assignment sheets don't show any change!
Yeah, clear as mud! But I think I've got it now. The #1 order numbers get billed through the website using a secret password (that we were not given & need to call for) - and the #2 orders get billed monthly, same as before except we can email/fax now.... My hair hurts.....
Thank's for everyone's help 
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Reply by CommLoanPA on 11/3/11 8:48pm
Msg #402740
Don't bother calling Vendor Management because they don't respond. I've called and emailed 2 times last week and 3 times this week requesting help with logging in to their vendor page, so that I can download their invoice, and no response! I finally found an invoice I had submitted almost 2 years ago, and used white out so that I could photocopy it, complete it with my October 2011 closing info and mail it. Now I know why I don't throw anything away!
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