Posted by Kristin/CA on 10/31/11 12:27pm
Msg #402259

I think I'm being ripped off

Friday night I accepted an e-signing assignment, I told the ss I had not done one before, they said don't worry its easy and we'll walk you through it if you need to. Fine.
First you have to register with the ss's website. They gave me the wrong password. Second problem, I try to log into the website for the e-signing portion, that log-in doesnt work. Third problem, they didn't send a Fedex Label or include an account number. I get the account number and its invalid. It took an hour sorting all this out and printing out 2 sets of 100 page loan docs.
Get to the borrowers house, another hour to sign and notarize the docs. They had no idea about the e-sign portion. Luckily they had a computer. We log into the website and their documents are not there. Another half an hour trying to figure out the website and calling the ss who's calling the loan officer. Turns out someone deleted them out of the system. The entire signing would have to be re-done.
My fee was $125. The signing company wants to pay me the "no sign" payment of $40. I think this is unfair. This signing cosumed 3 hours of my time, I printed out 200 pages and the docs were already signed and notarized, that's worth more than $40 alone. The signing company said this has never happened before. I don't think this is a typical "no sign" situation and i deserve to be compensated more fairly considertion the time and work i put into this.
Any other comments, opinions, etc. I would like to hear, thanks.

Reply by John Tennant on 10/31/11 12:40pm
Msg #402261

Who is the SS?? n/m

Reply by Alz on 10/31/11 12:47pm
Msg #402262

and Have you worked for this SS before? n/m

Reply by Alz on 10/31/11 1:03pm
Msg #402267

What type of eSigning was it? NYCB or Fiserv? n/m

Reply by Kristin/CA on 10/31/11 1:06pm
Msg #402269

Re: What type of eSigning was it? NYCB or Fiserv?

I had not worked for this signing company before.

It was NYCB. The loan officer confirmed with the escrow company that it was somewhere there who deleted the docs on accident.

Reply by Notarysigner on 10/31/11 2:27pm
Msg #402283

than you should be paid!!!!!!!!!!! n/m

Reply by Linda_H/FL on 10/31/11 12:47pm
Msg #402263

If there were not errors on your part, and you

followed all instructions you were given, then IMO you should be paid your full fee as you're right - this is not a typical "no-sign" and it is not your problem that the system apparently had issues.

"Get to the borrowers house, another hour to sign and notarize the docs. They had no idea about the e-sign portion. Luckily they had a computer." - did you not confirm the e-sign and their access to a computer with them during your confirmation call? That would be one of the first things I did - like I now ask them if they have access to a copier for copies of their driver's license.

Also, is it possible the docs were deleted when you printed them? An automatic default command? Maybe that's where they went.

And I agree - who is the company??

Reply by Kristin/CA on 10/31/11 1:04pm
Msg #402268

Re: If there were not errors on your part, and you

I'd rather not name the company until I make sure I get paid at all! Unfortunatly I didn't have the time to research them beforehand (big mistake!) and the majority of comments are negative. Of course I will not work with them again!

There were no errors on my part. I should have confirmed with them regarding computer access though, you are right about that. It was my first experience with an e-signing, I guess I have to chaulk it up to learning the hard way. Next time I'll do the e-sign portion FIRST.
It was not possible for me to delete the documents, as they were sent via email as attachments.

This was just like any other "normal"signing, the only part not completed was the online portion. It took just as much time, and there were still a lot of docs printed and several notarized. Even if I don't receive my full fee, I think I should get more than $40! Don't you think??
Is there anything I can do about fighting this?

Reply by topflyt on 10/31/11 1:10pm
Msg #402271

Re: If there were not errors on your part, and you

How did they come up with $40.00? What's the big deal about naming the company? They agreed to pay xx amount, but sure would be curious as to how they reached that $40.00 figure.

Reply by Karla/WA on 10/31/11 1:16pm
Msg #402272

Re: If there were not errors on your part, and you

Another issue with e-signings is that most of the portals have to be accessed from a PC rather than a Mac and need Internet Explorer as the browser. I always confirm with the borrowers that they have a computer and internet access. These signings always take longer and I'd suggest an increased fee of $150 if you can get that.

I feel you deserve the entire amount. I am ALWAYS in the habit of checking to ensure those docs are available in their portal before I go out to the signing and ensure that I am familiar with the entire signing process as each of these is very different.

Reply by Kristin/CA on 10/31/11 1:28pm
Msg #402273

Re: If there were not errors on your part, and you

The big deal is that I have emailed the SS company explaing the whole situation and arguing how this is unfair, and I want to see if i get a response before I put them on blast.

They said $40 is the "no sign " fee and its listed on their website (when registering on their site you have a page of instructions and box to check "i agree", i skimmed through and when i went back to read more thoroughly i could not find them anywhere.) They also said that this is the "industry standard". I dissagree. This is not a standard "no sign" situation.

Reply by Notarysigner on 10/31/11 1:29pm
Msg #402274

Re: If there were not errors on your part, and you

Just my opinion but I would bet they monitor this board and probably contemplating not paying you or causing you to stress about your money. I doubt they will call you again either (if they have a low rating as mentioned).

One of the values to this board is by calling out the company creating the havoc causes them to improve their act if they want to hire good notaries. It benefits all of us by giving us a better choice to decide if we want to work for them or not. We will not be able to protect ourselves as a group from this happening again based solely on what you posted.. IMO

Reply by Karla/WA on 10/31/11 1:53pm
Msg #402275

Re: I would call the owner of the signing service

Call the owners and explain the situation to them. This isn't the typical "the borrower did not sign"....and you spent a great deal of time. At least the owners will have the ability to make the determination where the employees may not. Good luck.

Reply by Kristin/CA on 10/31/11 1:57pm
Msg #402276

Re: I would call the owner of the signing service

Unfortunatly the person I was dealing with WAS the owner!

Reply by Les_CO on 10/31/11 2:08pm
Msg #402278

Re: I think I'm being ripped off/ YES!!!!

You should get your full fee! If they ask you to go back raise your fee to $150. And NAME the SS!!!! If they don’t pay we will all be waiting to hear. If they do pay… then so be it. You did your job, and there was a problem. They should do their job and fix it but NOT at your expense. JMO

Reply by Karla/WA on 10/31/11 2:25pm
Msg #402282

Re: I think I'm being ripped off/ YES!!!!

I would also name the SS, as you were at the signing, and the borrowers were willing to sign docs....you signed all the physical docs...It was only because of the fault of the lender these docs were not in the portal available for you to sign. Their fault, they should pay....
Not your fault, but make sure you raise your fee in the future for these e-signings.

Reply by LKT/CA on 10/31/11 5:14pm
Msg #402300

<<<Unfortunatly I didn't have the time to research them beforehand (big mistake!) and the majority of comments are negative.>>>

If you're not home (near a computer to review their track record) when a company calls and you accept the signing, DO check them out BEFORE you print docs. If the reviews are negative, call and give the job back and be honest - let them know you are returning their signing to them because you researched their track record on Notary Rotary and it shows they do or do not ______________<fill in the blanks>.

Reply by MW/VA on 10/31/11 7:34pm
Msg #402321

I stopped doing e-signings because they seemed to be

problematic--nothing ever goes according to plan. The hidden issue is that Amtrust charges the tc if it doesn't go through. You did your job & deserve to be paid in full!!! IMO, they are the one's that need to work out the gliches in that system that occur our here in the field.

Reply by Dorothy_MI on 10/31/11 7:55pm
Msg #402323

Just make sure that if it is Amtrust

you use IE and not google, firefox, etc. Tried for hours one time until we discovered the problem. We were using the borrowers computer and they were defaulted to FireFox.

Reply by MW/VA on 10/31/11 8:13pm
Msg #402327

Using IE can be a big problem. Many people won't use it on

their computers. IE is the only way to access the Amtrust/Gemstone website.

Reply by Linda_H/FL on 10/31/11 8:19pm
Msg #402329

Re: Using IE can be a big problem. Many people won't use it on

Which is precisely why most SA's who do these have their own laptop for them, possibly a single dedicated laptop for them, and don't rely on the borrowers' computer.

Reply by Alz on 10/31/11 9:58pm
Msg #402339

I always use my own laptop & maybe their wireless connection n/m