Posted by MW/VA on 10/12/11 8:30pm
Msg #400318
Laugh of the day--attitudes.....
I had to call a tc today because the contact nos. they gave me for the borrowers were #1--a fax line: #2--a non-working no.
Her response was "well, what do you want me to do about it?" WTH???
Duh---I think you need to contact the lender to get a correct phone no. so I can confirm with the borrowers? Unbelievable!!
|
Reply by Buddy Young on 10/12/11 10:09pm
Msg #400322
Re: I've had incorrect phone numbers before
also had one I could never get ahold of.
Cancelled that one.
|
Reply by ikando on 10/12/11 10:39pm
Msg #400328
Re: I've had incorrect phone numbers before
If I can't immediately get in touch with the borrower for reasons such as listed, I'll resort to "the phone book", either hardcopy or internet. Sometimes they show up and there's been a transposition of numbers.
The attitude thing is a bother, though. Aren't they in the customer service business?
|
Reply by Alz on 10/12/11 10:44pm
Msg #400329
You can sometimes find a few on the 1003. n/m
|
Reply by Susan Fischer on 10/13/11 12:12am
Msg #400332
I tended toward solving the problem too - a little sleuthing
goes a long way to nailing a deadline, making everyone happy - with no drama. 
|
Reply by MW/VA on 10/13/11 8:32am
Msg #400341
I agree, of course, and have done that many times. I
just found some humor in the "what do you want me to do about it'? response :-)
|
Reply by Susan Fischer on 10/13/11 10:22am
Msg #400363
Didn't mean to sound huffy, sorry. Gotta agree about
the response - it's a PPA (p*ss poor answer).
|
Reply by desktopfull on 10/13/11 11:21am
Msg #400384
I've run into this and if I have the docs, the first place I go is to the 1003, there's the home # and work # on the first page, generally I've found that the SS/TC have reversed some of the digits. Otherwise, I just call the TC listed on the confirmation even if closing comes from a SS.
|
Reply by Eva75Eva on 10/13/11 1:29pm
Msg #400414
I just got a wrong number the other day.
The confirmation said "Please use this number to confirm with client."
When I called, a Panera Bread employee answered the phone, not the borrower. It wound up being the number for the signing location. Unbelievable!
|
Reply by RedBaron/IN on 10/13/11 7:48pm
Msg #400460
I like the have the number to confirm the appointment before I print the docs. It is sometimes difficult to get a print fee if no appointment.
|
