Posted by topflyt on 10/26/11 11:49pm
Msg #401861

Trying to save time

I get a call for a refi about 10 miles away...got my fee so I'm printing docs, decide that I won't get any GN work in the meantime so I start filling out my journal with borrowers names. (About a full page.) Get to the destination, client shows me his ID, where's his wife? "Oh, they didn't tell me she had to be here." She's not on the loan. I tell him yes, she needs to sign the Deed, TIL, RTC and some other docs. I call title, they want to know how far away she is, I tell them it's 6:00, she's in Los Angeles and we're in Claremont.(about 40 miles away but with traffic) About 2 hours...then they want to know what I would charge to go out there. I tell them no, I won't go.
They then decide to have an L.A. notary drive out to me and pick up the docs and bring them back to L.A. to do the signing. HUH?
How about Mr. signs now and you get the L.A. notary to go to their house and finish with Mrs.
and Mr. carries the docs with himto his house, it will be late and probably only take less than 1/2 hour. I probably would have charged double my fee but just didn't want to drive way out thee. Anyway, seems that quite a few times when I decide to get ahead with paperwork, something goes wrong.

Reply by CJ on 10/27/11 12:42am
Msg #401868

I hate it when they say the spouse does not have to sign.

Sometimes the tell the borrower, "we'll just take your wife off title, so she won't have to sign anything". And the borrower does not know that means she is handing over the property (which is upsetting to everyone), so she is off visiting someone, and there is a quit claim or interspousal to sign so that she "won't have to sign anything". Or maybe they are buying the property, and the wife was never on it in the first place, but she still has to sign the interspousal, but they tell her she won't have to sign. I am sure you have all run into this nonsence.

It sure sounds like a mess that you had to put up with today.

Reply by CinOH on 10/27/11 6:10am
Msg #401882

I always call the borrower before I leave. Even for last minute appts. I always verify if the spouse is going to be there and has proper I.D. So many times the person will say, "My husband/wife is not on the loan." After I explain that there are several documents that the non-borrowing spouse has to sign, the borrower will make sure their spouse is there or request another appointment time when the spouse can be there. Just saves me a headache in the end.

Reply by Karla/WA on 10/27/11 10:41am
Msg #401924

Same situation for me a day ago.....I confirm appointment and ask the borrower, "are you married? He hesitates and says...."well, when I started this process, I wasn't, but now I am, but she doesn't have to sign them." I tell him that he is incorrect, that his wife needs to sign a subset of docs and he needs to call his LO to let them know her name. I tell him he needs copies of drivers license for he and his wife and she needs to be at the appointment. I call Title and let them know that the docs need to be amended to include the new wife's name.

I receive docs about 1/2 hour later and there's no sign of the wife's name on the docs. I call Title again, talk with another person and let them know the docs I printed did not include the wife and need to be redrawn.
I finally get docs with the new wife's name....but it's her maiden name. At the appointment, she says "I like my married name and want to sign as that" (her drivers license is still in her maiden name)....(Husband wants to sign docs even though new wife is miffed about her new name not being reflected on non-borrowing spouse docs!)

I look at the borrowers and let them know that it's their decision whether they want to sign or not...they had a lock expiration happening, so the husband tells the wife "hey honey, at least they have you as a married woman on the deed, even though it's not your new married name!"

Well, they sign, she as her maiden name! Long winded, but we really are a partner in the closings to ensure docs are an accurate reflection of the borrower's status.

Reply by desktopfull on 10/27/11 11:13am
Msg #401933

Ditto that. n/m

Reply by Cupguy/Ar on 10/27/11 2:11pm
Msg #401957

Yes it is hard to believe that a loan officer will not explain the the spouse has to be there. It takes several weeks, sometimes months, to prepare a loan. The borrower has to give them so much info. I think it would be one of the very first questions asked. You are right about calling to confirm an appointment and the person says" My spouse has bad credit and doesn't have a job. They are not on the loan." When you explain they ask, "How come I wasn't told
of this before?" "MMMmmmmmmm don't know, but I am telling you now!" That always starts
things out good doesn't it?

Reply by topflyt on 10/27/11 7:12pm
Msg #401988

The problem was that twice I left messages for him but he didn't return my calls.(He was in class all day, teaching.)