Posted by Chip/TN on 9/16/11 8:41am
Msg #397616

Cogent Closing Associates, LLC

After 95 days, after repeated statements and e-mail reminders, after repeated attempts to contact a live person I finally get a message from someone named Jon who said that my payment had somehow "fallen through the cracks". What a bunch of crap. I responded with yet another copy of my invoice and a copy of the appointment confirmation and a brief note advising him that I had filed a complaint with the Atlanta Better Business Bureau. Unfortunately they (the BBB) responded that non-payment was not something they deal with and suggested a collection agency or small claim court action. Do you think a bunch of us could join together into one action, not necessarily a "class action" lawsuit but maybe a collection agency representing the group? Small businesses should not get taken advantage of especially in these tough economic times.

Reply by bagger on 9/16/11 9:02am
Msg #397617

BBB Rating

Chip
The BBB actually does very little, and the BBB rating is something you can buy!
Pay, the BBB and you can display the torch!

Reply by CopperheadVA on 9/16/11 9:18am
Msg #397618

Always, always gear your complaint as "failure to fulfill contractual obligations".

Cogent is a title company - you can file a complaint with their regulatory agency in GA (Bureau of Insurance?). Do some digging and try to find out who is the registered agent for Cogent - if it's an attorney then you can file a complaint with the GA State Bar against him/her (VERY effective).

Reply by Chip/TN on 9/25/11 9:51am
Msg #398598

Thank you, very helpful.