Posted by Paula Yakey on 9/30/11 7:47pm
Msg #399344

Professional Settlement Services

BEWARE! The most unprofessional signing company I have EVER worked for! They hired another notary to do a signing they contracted with me to do because they called me 14 times while I was in a closing to see if I had printed the docs. (closing at 6:00pm called at 4:49). I talked to their office yesterday and told them that I was printing the docs and did I use the password they emailed to me. I talked to a Jake Thompson and let him know I was printing the docs. So today because I was conducting business they hired another notary. Probably because they were paying me more than what they originally wanted to pay a notary. So now they are telling me they will not even pay the print fee. I have never been treated this way in 9 years of being a signing agent. This gives a new meaning to the word "professional"!!

PS They are out of CA and I was not able to locate in signing central, on the internet or their confirmation does not have an address on it.

Reply by MistarellaFL on 9/30/11 9:52pm
Msg #399353

<<<they hired another NOTARY>>>

You aren't an attorney?

Reply by Paula Yakey on 9/30/11 9:56pm
Msg #399354

Re: <<<they hired another NOTARY>>>

TN is not an attorney state.

Reply by Doris_CO on 10/1/11 4:57pm
Msg #399407

Re: <<<they hired another NOTARY>>>

Paula, your name has GA after it, causing us to think you're in GA not TN.

Reply by kcslaw/MA on 9/30/11 10:05pm
Msg #399356

I'm sorry to hear that you had a bad experience with them. I'm by no means an expert, having only worked with them for less than a year, but I have always found them to be very professional. They always seem to have their act together and they pay very well and within a short period of time after the closing. In fact I did one today, after having to turn several down this week because of scheduling. I have noticed on the last one or two that the docs have come later than is usual, but end of month tends to do that.

Do you have a strict "no answering the phone during closings" rule? I do as well, but once I see someone is repeatedly trying to reach me, I might make an exception after apologizing to the borrowers for the interruption. Just my thoughts, for what they are worth...

Reply by Kay/IL on 9/30/11 11:02pm
Msg #399363

BTW, PSS has dropped their fees considerably......

I asked them why. They said that the title company reduced their fees to them.

Although I do like them, until they up their fees again, I will only accept (and only if I am available) last minute closings since they will pay considerably more for those.