Posted by Diann/MI on 9/30/11 7:42am
Msg #399256

UPS

I am merely trying to send packages back using the preprinted mailing label sent by the lender. I will take Bee's advice and just raid the UPS drop boxes and get the supplies I need.
Thanks all!

Reply by mwm143 on 9/30/11 8:02am
Msg #399257

Without reading all of the posts, I have a UPS and a FEDEX account. I had to provide my credit card to both. I've only been billed for my own personal shipments, never ones wherein I use the lenders/titles account numbers. It makes it very easy to order supplies and they deliver them within a day or two. I'm not sure what the big deal is all about.

Reply by BestFlCloser on 9/30/11 8:52am
Msg #399259

Get your Own Account

I too have both a FedEx and a UPS account. They only bill me for my own shipments, any 3rd party shipment is always billed to the correct party. I have never had a problem with them and I've been doing business with them for over 25 years. Just get an account and life will be much easier.

Reply by Riley/FL on 9/30/11 9:38am
Msg #399262

Re: Get your Own Account

Same here. It makes life much easier and looks more professional. Never had a problem with either.

Reply by desktopfull on 9/30/11 11:25am
Msg #399284

Better knock on wood.

Let just one person refuse to pay for the package you shipped as a third party and UPS will not only take the money out of your account, they'll charge you an extra $10.00 for having to reverse the payment to your account. I know because I had a TC do that to me on 10 packages. You've been lucky so far. I put the receipents name as sender and receiver and drop it in a box, they can't reverse the fees back to me, I also pick up envelopes and shipping labels at one of the big office buildings downtown.

Reply by CopperheadVA on 9/30/11 8:08am
Msg #399258

Problem is, drop boxes usually do not stock the legal envelopes that we need for docs. Perhaps if you go to the UPS hub, they will give you a supply of legal envelopes.

Reply by MistarellaFL on 9/30/11 9:39am
Msg #399263

What I love about having my own account

Is being able to preprint labels online.
Great for repeat clientele.
I'm able to keep the company-receiver's information online, and with just a few clicks, I have all the information available and printed out.
There is no charge for shipping supplies, and no charges other than personal shipments.

Reply by Jessica Ward on 9/30/11 11:50am
Msg #399290

My local UPS store gives me legal envelopes by the gobton

They get a ton of them, and never need them. I keep getting issues when I try to order my own supplies that they reject me saying that my account doesn't justify that number of shipping supplies (of course not, I always ship on my client's account, not mine). Luckily, my local UPS store supplies me with a ton of envelopes. But agreed, I'd prefer Fedex any day.

Reply by Julie/MI on 9/30/11 9:48am
Msg #399265

H A T E HATE HATE HATE HATE UPS!!!!!!!!!!

Yes, I was shouting.

My sons and me raided every drop box in the area trying to obtain shipping supplies. This was after I cancelled my account.

I cancelled my account because I foolishly used the blank airbills which contained my embedded ups account number and when I checked bill receipient (and I even put the receipient as the sender not me) along with their account number, those idiots stil billed MY account which required me to have a debit/credit card on file, so when I went to pump gas on the way to a closing, my card was negative. Idiots! Then I had to have them rebill to all the title companies. total pita!

I called and they said they don't "read" the labels when they are handprinted, they just scan the barcode. So if you raid the boxes, and your companies don't give the already prepared airbill, make sure you get a lifetime supply of those airbills that begin with a "J". I've even slipped notes into the dropboxes asking the driver to stock some more legal envelopes, pouches and airbills and I got a NASTY call from UPS.

So I broke down and reactivated my account and just had to call to reorder supplies. I asked for 200 cardboard and 200 plastic legal sized envelopes and she pulled my account and said they could not send that many because my account didn't reflect I shipped enough! I gave her the UPS account numbers of 3 of my high volume title companies and said how in the heck do you their their volume is to high, I said because the send us the airbill with their account number and we ship, therefore it would not be reflected on my account. Then the airhead still didn't get it and I got a manager and I suggested they get a new software program to reflect their stupid system they use now.

Reply by CJ on 9/30/11 10:35am
Msg #399270

UPS

Sometimes I go to the hub to drop packages, and when I do, I can grab all the supplies I want. I don't know if you are near a hub or not.

I have a good story about UPS. One time lost a package. I could not find the tracking number or the package, but I knew I did the signing. This was when I was a new notary. I tore apart the house and the car and I could not find it. I waited by the drop box for the UPS man to come by and open it, but it was not there. I was so upset. I finally got the courage up to call title and tell them I lost it, and she said she had it. I had dropped it without ANY air bill. UPS opened it up, made phone calls from the phone numbers on the documents, figured out where it was suppposed to go, and got it there on time.

I have asked FED EX what they do with packages with no air bill and they say they put them in a dead pile, but don't open them because that would be a violation of privacy.

Sometimes when I am at FDX, I pick up extra legal sized packages, and I turn them inside out when I use them for UPS.

Reply by taxpro on 9/30/11 11:58am
Msg #399293

Good story!! Here's another one...

Several years ago, one evening when I had been running crazy at EOM, I accidentally put a loan package into a UPS envelope with a Fedex preprinted label, and dropped it in a UPS dropbox. I sat straight up in bed that night at 3 am and realized what I had done, and went into panic mode. First thing the next morning I called the local UPS hub and explained, but the guy couldn't tell me anything because it wasn't their tracking number so wasn't entered into their system. He told me not to worry my pretty little head about it - that this happens all the time. He said that when UPS and Fedex drivers find a package like that in their boxes, they just go ahead and drop it where it belongs. In this case, the UPS driver dropped it into a Fedex box, and the title company had it in their hands with plenty of time to spare. Whew!

Reply by Linda_H/FL on 9/30/11 10:40am
Msg #399271

Beware of raiding the drop boxes too..

I've been told UPS is no longer accepting the hand-printed airbills - they'll take only computer generated pre-printed ones (Your own account or the company's) - if you submit with the hand printed one it may never get anywhere.

Just a warning.

Reply by Cupguy/Ar on 9/30/11 11:01am
Msg #399276

Re: Beware of raiding the drop boxes too..

Call UPS or /FEDEX and tell them that you don't pay for shipping but the people you
work for do. Tell them that you have preprinted labels and that you can give them as
many tracking numbers as they care to listen to. Soon you will have what you want
at you door.

Reply by HARRY_PA on 9/30/11 11:12am
Msg #399278

They take hand printed airbill shipping docs here every day n/m

Reply by Linda_H/FL on 9/30/11 11:28am
Msg #399287

Can only tell you what I was told by my local pack-n-ship.. n/m

Reply by Susan Fischer on 9/30/11 12:01pm
Msg #399294

Yeah, those pack-n-ship places around here all charge a

dollar to drop off a pre-printed/hand printed/ package. Supposed to be against UPS/FedEx policies - since they get paid by the carrier.

One authorized UPS pack-n-ship/cell-phone/ guy doesn't charge - he's trying to put the others in town out of business. (One down, one to go.)

I don't put much stock in what the mailbox places say.

Reply by HARRY_PA on 9/30/11 12:07pm
Msg #399295

Can't trust those pack n ship stores! n/m

Reply by Jessica Ward on 9/30/11 11:52am
Msg #399291

That is only the UPS Stores that won't take hand-written

UPS has no way to verify the account, and the stores accept HUGE liability when they accept hand-written packages, so they don't take them anymore.

I'm pretty sure that UPS drop centers will take them though--and UPS is still shipping labels for hand-printing--they sent me some not long ago.

JW

Reply by Dorothy_MI on 9/30/11 12:36pm
Msg #399299

Had that happen at a Kinko's

They wouldn't take a hand written label. Called SS and told them. SS said, don't they have a drop box in the store? Yes, I said. He said, just drop it in the box. Was delivered just fine.

I only experienced it with this one store so when I'm in that area, I just drop it in the box inside Kinko's/Fed Ex Store.

Reply by MistarellaFL on 9/30/11 2:45pm
Msg #399313

Re: H A T E HATE HATE HATE HATE UPS!!!!!!!!!!

Me, too.
I'm a FedEx gal.
Today's UPS horror story...had a wrong auto part sent to me.
Sending company sent me a return shipping label.
UPS store (supposed to, but) WILL NOT accept the package, says he won't make anything by accepting this.
After 1 hour of begging, supervisor at UPS won't schedule a pickup, unless I pay the driver $9.25 (HELL no).
Now I get to hang out at a local drop box at pickup time to hand to a driver.
What a bunch of bull poop.

Reply by Bee_CA on 9/30/11 3:32pm
Msg #399318

Re: H A T E HATE HATE HATE HATE UPS!!!!!!!!!!

I went into a UPS store to drop a package, but I didn't have an envelope. The clerk tried to direct me to the general mailing envelopes they sold. I told him that it was a UPS package, so I just needed a UPS envelope.

I sealed my docs in the envelope, attached my airbill and handed it to the clerk. He said, "Next time you come in, maybe you could buy something."

I don't use that UPS store anymore.....

Reply by Joan Bergstrom on 9/30/11 10:20pm
Msg #399358

Re: H A T E HATE HATE HATE HATE UPS!!!!!!!!!!

The UPS Stores are almost all franchised and they have to pay for supplies and the majority of
FedEx Stores are not and that is why UPS is so difficult to deal with.

UPS franchised store have to pay for supplies and any errors/fraud/etc on airbills.

I am with most posters here: I get my airbills, large-small envelopes, and holders, from FedEx Office and never put my name on any airbill.

I have been a notary long enough that I have blank UPS airbills I can fill out, but my UPS
store across the street is franchised, and they turn them into computer airbills when I bring loan docs to them and no longer have airbills available to be hand printed.

Reply by jba/fl on 10/1/11 10:22am
Msg #399383

Another hotdog story recipient here - maybe we

should all print a few of them and pass them out to our nightmare vendors? LOL

Then again, we do want some of them out of business.

Reply by jba/fl on 10/1/11 10:18am
Msg #399382

These people all need to hear Bob's hotdog story. n/m