Posted by RedBaron/IN on 9/2/11 1:27pm
Msg #396125

What would you do.....?

I accepted a cash closing assignment from a regular TC. I had everyone sign my journal. The docs were wrong and had to be redone. I called TC and said they would have to find another notary as I had another refi closing. I have received an email from TC that borrowers were unhappy I had their SS & CC numbers in my journal although I had explained I keep the journal under lock and key. They want me to email the TC the page where I have XXXed out their numbers. Would you make a copy of the page and cut off all information that does not pertain to the signers and send it to the TC? I would like to read your comments.

Reply by Notarysigner on 9/2/11 1:32pm
Msg #396127

No. In Ca we are required to enter ID info in our journal. What does you state say?

Reply by Notarysigner on 9/2/11 2:15pm
Msg #396135

P.S. SS# and CC# are not acceptable here and I wouldn't

entry them either.

Reply by Glenn Strickler on 9/2/11 3:17pm
Msg #396144

Ditto Notarysigner plus ...

No one gets a copy of anything in my journal without a summons and without me seeing my attorney.

Reply by Shoshana/AZ on 9/2/11 1:35pm
Msg #396128

I'd be furious!

Why on earth would you put their SS & CC numbers in your journal? Those items are not acceptable as ID.

Reply by Linda Juenger on 9/2/11 1:42pm
Msg #396129

Re: I'd be furious!

I'd be furious also and would have NEVER let you put my SS and CC #'s in your journal. Is this your common practice? When asking for ID, do you also ask for their SS cards and CC's too? Yes, their SS# is all over the docs, but not CC# and for you to ask for them is not necessary. You are there ONLY to ID them and that has nothing to do with CC#. JMO

Reply by MW/VA on 9/2/11 3:07pm
Msg #396141

Re: I'd be furious!

Ditto. You don't really enter that info, do you? I'm flabbergasted.

Reply by Shelly_FL on 9/2/11 1:48pm
Msg #396132

I never write the entire number of a SS, CC or even the DL for that matter. Only the last 4-5 numbers to indicate that I checked their ID's. I don't need that kind of personal information to worry over. When ever a signing is refused after the fact of entering info in my journal, I draw a diagonal line through the entry and note the reason why and add my initials.

If anyone requests a copy of their entry into my journal, a written request must be sent to me and a fee is charged for the copy. Only the info relating to the transaction would be visible. I have yet to get such a request in the seven plus years I've been a notary.

Reply by BrendaTx on 9/2/11 6:21pm
Msg #396153

Yes. Not just to get along with them, but to protect you.

Ex-boss, a lawyer, told me to never put in my journal anything that I did not have to. He said that anything that is extra in the journal makes the chances higher that a problem will occur as a result of a notary's actions.

Texas notaries are not to put in a driver's license number
or a passport number....any stinkin' number sequence from any card...none.

Just do it and move on. Lesson learned.

Reply by Lee/AR on 9/3/11 5:47am
Msg #396180

Agree..... adding

At least half of the people I deal with will OFFER either their SS or a credit card as ID if there is some minor problem with using only a DL (docs have full name; DL only has middle initial). And at least one very large TC has suggested that a CC will 'work' as backup.

Reply by SouthernOK on 9/2/11 8:28pm
Msg #396169

If you'd asked me for my CC#'s you'd still be "get'n a dose"

I clearly don't understand why you would write this kind of info in your journal. Is it a best practice in IN? Can you ID someone off a CC?

WWPD?

Sorry for the opening line but I HAD to get Oklahoma on ya.

Reply by Linda_H/FL on 9/2/11 8:54pm
Msg #396171

I agree...I'm not sure what baffles me more

that he wrote it in his journal OR that the borrowers produced a credit card willingly!!