Posted by Carolyn Breckenridge on 4/29/12 6:34pm
Msg #419316

Business Policy

When is it acceptable to turn a closing back to the SS?

I am just curious about when it is acceptable and good business sense. What are your thoughts?

Reply by Linda_H/FL on 4/29/12 6:56pm
Msg #419318

I will turn a signing back for numerous reasons..

1. I get called and accept then find out later they're a no-pay company;
2. The docs and assignment I get is not what was represented to me at the initial phone call;
3. Docs are late and I either can't wait any longer for them (due to other signings) or they end up being delivered so late at night I won't go;
4. I am unable to contact borrowers and confirm with them (even the company that says not to) - my acceptance is contingent on my being able to confirm with borrowers before printing and traveling; if borrowers are not available to take my confirmation call then it gets turned back and someone else can play that game - I won't.

Probably many other reasons but these are the glaring ones that come to mind right off the top of my head.

JMO

Reply by Carolyn Breckenridge on 4/29/12 7:14pm
Msg #419322

Thanks Linda.

You hit on number 3 and I don't think the SS was happy with me. But I had another signing it would have delayed that one. I have never had to do that before. I know that i put the SS in a bad position, but I didn't think it would be fair to inconvience the other borrowers either.

Reply by Jack/AL on 4/29/12 8:24pm
Msg #419326

When docs are late and I have another/other signing(s), I ask the SS whether I can offer to go to their borrowers after the other signing(s). Most often, if borrowers agree, the SS prefers that I get the job done, rather than having the SS start a search for another Notary Public, with short notice and later docs.

Reply by MW/VA on 4/30/12 7:03pm
Msg #419412

I'd add just one more point to Linda's list--safety.
I decided when I got into this biz that I'd turn away a signing in areas that I thought were dangerous. Safety is always #1. I can tell you that I need to follow my own advice, too, but only ended up in areas that I realized after the fact that I shouldn't have been in.

Reply by LKT/CA on 4/29/12 7:21pm
Msg #419323

Same as Linda and to add: (1) Personal emergency for which I will try to find a replacement first. (2) If borrowers are lollygagging and not ready to sit down and take care of business - I cannot be more serious about their transaction than they are so I tactfully and diplomatically inform them I have other appts and the signing needs to be rescheduled.

Reply by Diedra/TX on 4/30/12 9:02am
Msg #419341

I had a signing call on Friday, signing for today. They agreed to my fee and sent me all the docs within minutes. Then I found out that they are a no-pay company. Instead of turning the signing back to them, I asked for payment in advance due to their payment history. Naturally they said 'nevermind'. It's fine with me. I don't work for free.