Posted by HisHughness on 4/30/12 12:34pm
Msg #419367

Everybody else may know this...

...but for the other senility-impaired NSAs out there who do Quicken loans:

Historically, Quicken sent the B copies of closing documents by overnight. Of late, Quicken is e-mailing the docs. However -- and this is an important "however" -- Quicken does not send the docs to the borrower's personal e-mail address. Instead, a new, secure Quicken account is created, and it is there that the B will find his documents.

The past few Quicken closings I did, the B said he had no docs, either e-mail or overnight. Now I know why. The lesson I have taken from this is that on Quicken loans, remind the borrower to check his Quicken account to review the docs before the closing.

The borrower can, incidentally, still get a hard copy overnight. He just has to ask his loan officer for it, and, of course, if he wants to review them in advance of closing, he needs to ask for them in sufficient time to get them deliveryed.

Reply by janCA on 4/30/12 1:04pm
Msg #419372

I had three Quicken loans last week, and I have one today. I inform them on the confirmation call to go to their account and review docs prior to my arrival and if they have any questions, to consult their LO. These guys (Quicken) really have it together as far as I'm concerned. All title and disclosure docs are sent before the actual signing so none to sign at table. Borrowers have stated how easy and streamlined their experience has been. Takes a matter of 30 mins. to sign. I love these loans.

Reply by Clem/CA on 4/30/12 1:41pm
Msg #419379

Just did one went , signed, dropped... 45 mins

Reply by bfnotary on 4/30/12 6:39pm
Msg #419406

I had one today too. This is by far my favorite company to do signings for. I love them. Mine took about 45 minutes as well.

Reply by Lee/AR on 4/30/12 2:33pm
Msg #419387

Thanks, Hugh. Same experience & now know 'the rest of the.. n/m

Reply by Jessica Ward on 4/30/12 6:35pm
Msg #419405

One thing I have learned the hard way on Quicken loans..

is to check names!! I got out of the practice of an advance phone call but was reminded this week (the hard way unfortunately) on a Quicken loan.... to ask the borrower the spelling of their names on their ID before the appointment.

Lots of Quicken info is taken from user-entry, so you'll get name variations that don't match ID. John M Smith, II will type his name as "J.M. Smith" and you'll get documents that look like that.

I've learned to call and say "Can you read me your name exactly as it appears on your ID?" Otherwise I end up with a bunch of wasted trips. I caught a few this way in advance, but then forgot this weekend... and sure enough, a Quicken loan with a huge name discrepancy.

Reply by Deborah Breedlove on 6/2/12 6:23pm
Msg #422481

Quicken Loans

Quicken Loans called me directly for a signing on Monday. She offered $75 for a refi with edocs, I countered with my fee, and she asked if I'd do it for $85. I declined.

To those of you who work for them...do they meet your fee?