Posted by Claudine Osborne on 4/25/12 8:33pm
Msg #418920

Venting..

Had a closing tonight scheduled days ago for 7pm..I cannot log onto their website..So I make a phone call to see if they could email the docs? No problem..That was at 4:00..I emailed at 5:00 no reply..I have a 40 min drive to the closing..No reply from anyone..

I went about my business..7:20 I get a call..We are working on the docs now! I tell them I can no longer accomodate this closing..I have now made other plans..They call back can I do this closing at 9:30..But we are still working on docs..I told them No..I received yet another call..No I tell them I can no longer accomodate them..I would have been more inclined to help them if they had kept me informed..I guess there goes the white glove status..

Reply by CJ/Alaska on 4/25/12 8:36pm
Msg #418923

It never ceases to amaze me how they want us to bend over backwards to cover them and their "Issues.." I bet they will tell the lender and the borrower that the Notary is the one who cancelled..

Reply by Linda_H/FL on 4/25/12 8:37pm
Msg #418924

I had a similar experience 3-4 years ago

except mine went one step further...after turning it back at 7:30pm because of no docs via phone and e-mail (and I had an hour drive and got the same thing - can you close at 9:30) - turned it back to them - half an hour later they sent me the docs...

Not the same company..

Reply by ME/NJ on 4/25/12 9:05pm
Msg #418929

Crazy past two days

Late docs, canceled deals and deals where signing should of took place somewhere else. Funny thing is that I have all my doc's for Friday and Monday but had to wait hours for today's deals.

Reply by Frank/NC on 4/25/12 9:23pm
Msg #418934

Re: Crazy past two days

Must be the moon phase. Had 5 scheduled, then 3 cancelled. Picked up another 2, call borrower on the first and he says he's in another state. Oh well, make a confirmation call to the other one who says he called Title yesterday and rescheduled for later this week. EOM day refused a bunch of others to end up only with two.

Reply by Yowheelz on 4/26/12 8:29am
Msg #418964

2 of 6 managed to get docs

6 scheduled closings, no docs, waiting, waiting, finally manage to get docs for 2, one gets postponed to Saturday and other 2 are still in limbo and the third, read on.

One company called at 3:30 wanting a closing at 4:30, 1 hr. away. Asked if docs were ready and was told they were. At 6 we still did not have docs and had to cancell as we couldn't make that trip with the other closings we had. The real fustrating part is when we called the borrower to let them know we would not be doing the closing he told us it had been rescheduled for next morning. Guess what, it was not rescheduled with us. Makes me want to freak out on the closing company.