Posted by Claudine Osborne on 8/30/12 9:24pm
Msg #432603
Orion Market
I have been having issues with my dual tray printer all week and posted my problem on this wonderful forum. I had narrowed down the problem but was too busy with EOM to go a step further. Last night while reading the forum someone mentioned this Orion Market..I went to their website to take a look. I could not find the answer to my problem so I emailed them..
This morning I get an email response that the Tech guy will be in touch! He called me on my cell and he suggested a few things for me to do..I was away from the office so I told him I would do them when I returned and he asked me to call him when I was near the printer..
When I got back I went through the steps that he suggested and called him back ( thinking I would never be able to get a hold of him)..He was out but was assured he would call back..About 1/2 hr later he calls..
We discuss what he thinks is wrong (I feel the same way). I was sure he'd say my printer is fried and needs replaced..He told me I did not need a new printer as it was working fine..Huh? He talked me out of buying a new printer??? All I need to do is order a new 3rd tray as the trays on this seem to cause a lot of jamming issues..So I went ahead and ordered the new tray.
I was very impressed with his knowledge and he seemed super nice and was very helpful! I do not get impressed too easily and I do not usually endorse a company but in their case I will make an exception!
I of course cant wait for the new tray to arrive to see if this solves the problem..If not I will be buying a new printer from Orion Market..
Sorry this is so long and chatty..Guess Ill hop off grab my glass of wine and head over to anothe site so I can chat..Good night all..
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Reply by Barb25 on 8/30/12 10:01pm
Msg #432605
Re: Orion Market - He's Unbelievable Right?
I bought a printer from him. He actually told me I didn't need it. I really wanted to go network and I needed a maintenance kit (or so I thought).
He helped me set up the network stuff remotely.
Then I had a problem and helped me again remotely. Long story.
I think I caused the problem. BTW. Also told me to keep my grandkids off my computer. LOL.
Gave me great advice. The guy is a saint. I never bought non-HP cartridges before but I am now. From him. I have complete trust. I feel very fortunate I found him. I hope if anyone needs a printer or scanner or anything he can supply they will speak with him first. I don't think they will ever be sorry. I only met him last week via Ebay. It is rare that you meet someone so honest and accommodating.
I am definitely with you on the impressed and endorsement. Glad you can confirm the experience
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Reply by JanetK_CA on 8/31/12 1:30am
Msg #432615
Re: Orion Market - He's Unbelievable Right?
I had a similar experience with someone named Phil from the place where I bought my printer - also off eBay. It was a different company, though. I was stunned when I called a contact number and the phone was immediately answered by a real person who was a printer guru!
It kinda restores your faith in people, doesn't it?!!
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Reply by Barb25 on 8/31/12 10:51am
Msg #432635
Re: Orion Market - He's Unbelievable Right?
Better than when you call the manufacturer and get an offshore person who reads you the manual you just read. (1) did you plug it in? LOL... right?
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Reply by JanetK_CA on 8/31/12 3:26pm
Msg #432661
Yep, night and day! :>) n/m
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Reply by Claudine Osborne on 8/31/12 8:26pm
Msg #432699
Re: Yep, night and day! :>)
I found it very refreshing that I spoke with a live human english speaking person who was very nice and seemed to know his stuff! My parts shipped today..Cant wait to see if he was right..I hope so!
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