Reply by Clem/CA on 12/24/12 4:44pm
Msg #447721
**Listed below are the statusing and billing instructions for ServiceLink and NationalLink. Please make sure you read this email in its entirety. If you have any questions with these instructions, please contact ServiceLink.**
1.) ServiceLink (Vision)
• Your vendor number for these types of orders is ¬¬¬¬¬¬¬¬¬025112
• Your temporary User ID is 025112
• Your temporary Password is 025112CA
• Once you logon to enter a closing update or e-invoice for the first time, you will immediately be prompted to change this information to your own custom User ID and Password.
• The statusing and E-Invoicing processes listed below are for all ServiceLink orders that have 8 digits.
Statusing Process:
• Go to www.servicelinkfnf.com
• At the top right click “login”
• Scroll down to “former ATM vendor’s login here”
• On the left side choose “enter a closing update”
• Enter your username & password
• Enter the order# & follow the prompts
• At this time you are not to status Bank of America closings. The closing coordinators will be responsible for statusing. Once the order is statused, you are responsible to e-invoice the order for payment. Failure to follow this process will delay your payment.
Invoicing Process:
• These orders must be e- invoiced on the ServiceLink website. They cannot be submitted on a paper statement.
• Go to www.servicelinkfnf.com
• At the top right click “login”.
• Scroll down to “former ATM vendor’s login here”.
• On the left side choose “Enter an E-Invoice”.
• Enter your username & password.
• A box with vendor information will come up, you cannot enter any information into this box and this does not affect your invoice.
• Click on the Enter Invoice button.
• Enter order number and fee.
Invoiced orders will appear on the bottom of the screen and stay there until Accounting pulls them for processing. Processing is done weekly for these orders.
2.) ServiceLink / NationalLink (Cactis)
• Your vendor number for these types of orders is ¬74781
• The statusing and invoicing processes listed below are for all ServiceLink orders that have seven digits before the dash
Statusing Process:
• Go to www.servicelinkfnf.com
• At the top right click “login”
• Scroll down to “ServiceLink vendor’s login here”
• Choose “vendor” default is client which is incorrect
• You will need your vendor #, zip code, & password which is “signingagent”
Invoicing Process:
• This billing process is for all ServiceLink and NationalLink Cactis orders that are 6 or 7 digits. The orders must be submitted on our invoice form & can be emailed to [e-mail address] monthly for payment. NOTE: ServiceLink and NationalLink must be billed separately.
• There is a 10-14 day turnaround time for payment.
• Attached are the billing statements for ServiceLink and NationalLink. These forms are in Excel format and can be saved on your desktop and used monthly.
• Listed below is how to distinguish between ServiceLink and NationalLink orders.
Order #’s that are 6 digits then a dash are NationalLink (NL)
Order #’s that are 7 digits then a dash are ServiceLink (SL)
If you have any questions please let me know. Have a great day.
Adam Johnson
Vendor Maintenance
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ServiceLink, FNF’s National Lender Platform
400 Corporation Dr Building 2 | Hopewell, PA 15001
(888) 381-7381 x23682 (office) | (866) 834-7479 (fax)
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