Posted by pat/WA on 6/7/12 2:49pm
Msg #422842

Documents

Why is it that some signing services and title companies ALWAYS get the documents on time and others Never.
I just has signing service call me at 11:00am to tell me the documents were not ready for a 1PM. I called the borrower and reset the appointment for 3PM. Then I notified the signing service that if the documents were not ready in time for ther 3PM I would cancel. She was shocked that I was not willing to sit by the computer all day waiting for documents that may or may not come. And at no additional pay for my trouble.
If this comes to pass, I will call the borrower and explain that I had not received documents and another notary would be calling her to reset the appointment.

Reply by ikando on 6/7/12 3:19pm
Msg #422846

I was called last Wednesday for a closing at 6:00 p.m. that night. No docs. Borrower was available for Thursday. Reset potential time to 12 noon. No docs.

I figured I wouldn't hear anything the rest of the day, and I was right. Finally got call from SS at 10:00 a.m. Friday that docs were in. I contacted borrowers for the property in another state that they are buying, and agreed to meet at 2:00 so the sellers could close on Monday.

At my regular hourly rate to be on hold for 2 days--big bucks. What I will get--only agreed fee. I hope the SS will at least give me an ataboy on the referral list.

Reply by pat/WA on 6/7/12 3:23pm
Msg #422850

Did you stay by the computer for two days waiting for the documents and did you not take any assignments?
That is above and beyond

Reply by ikando on 6/7/12 3:30pm
Msg #422854

My other business compels me to be near the computer anyway. And actually, just GNW calls, so no loss there. But it was becoming annoying to have to regularly check with the SS to see what he knew. I was surprised when he contacted me on Friday.

Reply by MXC/NY on 8/25/12 3:39pm
Msg #431996

Very new. Turned down all requests for work so far. When do you know when to attach a loose certificate? Note: I am not referring to space!

Thanks

Reply by HisHughness on 6/7/12 3:37pm
Msg #422857

Why is it that Quicken -- the top of the line lender --

always has its documents ready a day or even two in advance? Further, what is the problem that other lenders/TCs can't/don't/won't do the same?

Reply by pat/WA on 6/7/12 3:53pm
Msg #422861

Re: Why is it that Quicken -- the top of the line lender --

Isn't it surprising?
They just called documents are ready for our 3pm appointment

Reply by bfnotary on 6/7/12 3:59pm
Msg #422862

Re: Why is it that Quicken -- the top of the line lender --

i have seen quicken have theirs ready even a week in advance. Why can't all others come even 2-3 hours in advance. I have been lucky lately. No late docs at all in last month. Most have been early.

Reply by HisHughness on 6/7/12 4:14pm
Msg #422865

I have to sing praises for Quicken -- and Title Source

The documents are not only always ready well in advance of closing. They are fully prepared: Dates are typed in on docs and on notary certs, and names are filled in where possible.

Packets are typically 80-85 pages, with no unnecessary duplicates from the TC overlapping the lender. Here in Texas, the average closing packet will run 110-140 pages, with lots of CYA docs and lots of duplicates. I have actually seen the fraud warning in six different forms in one packet.

And lastly, here in the Lone Star State, packets will typically include 12-18 notarizations. Quicken packets will have three -- four, if there are separate ID certificates for each spouse.

I adore Quicken. I wish they had come along earlier, so that I could have dedicated my life to them, rather than to serial spouses.

Reply by pat/WA on 6/7/12 4:24pm
Msg #422867

Re: I have to sing praises for Quicken -- and Title Source

I agree. I will notarize a quickin loan anytime. They are great.

Reply by CopperheadVA on 6/7/12 7:34pm
Msg #422878

Re: I have to sing praises for Quicken -- and Title Source

I generally love Quicken too. Only thing is the pay is on the low side so I tell people they must review their docs online ahead of time and get all questions answered prior to closing.

Quicken recently switched from sending borrower a printed copy for review to sending only the online copy. I recently had a guy who said he did not receive his online copy - he only received the HUD and thought that's all he needed to review. And of course he had many questions because some screwy indemnity agreement was in there plus some other anomolies. A Quicken closing that normally takes 20 minutes turned into a 45 minute ordeal on that one. I'm not sure how Quicken can get away with online-only copies due to borrowers needing copies of the RTC and TIL at closing, but I follow instructions and print only one copy for signing. While on the phone at the table with Title Source/Quicken on that one closing, I informed them that borrower did not receive his online copy of docs and please re-send them.

But I agree - they always have docs ready well ahead of time. They do a great job.

Reply by Saul Leibowitz on 6/7/12 8:23pm
Msg #422883

Re: I have to sing praises for Quicken -- and Title Source

I believe they send out copies of the signed package post-closing. Also, they always pay on the promised date which is better than being promised more money and having to chase that amount.

Reply by CopperheadVA on 6/8/12 6:43am
Msg #422920

Re: I have to sing praises for Quicken -- and Title Source

In April, Title Source sent out an email to notaries saying that Quicken no longer provides printed copies post closing, unless the borrower specifically requests it. I agree that there are no payment issues and that is GOOD. However, due to the lower fee I do limit my travel area for them and since borrowers have access to the entire package online prior to closing, I tell them they must review prior to my arrival and contact Quicken with all questions. For the lower fee, I am not willing to sit there for an hour while walking borrowers through the package for the first time. However, along with the lower fee there are pluses with this company, such as never late docs, smaller package (80 pages) and very rarely any snafus at the closing table.

One thing I can't figure out is that since the fee is already rock-bottom with them, how can they farm out to signing services? Negrete was recently on here hinting that he was close to getting this account. I can't imagine doing these any cheaper than I already am.

Reply by Arnold Mclellan on 6/8/12 7:22am
Msg #422922

Re: Quicken -- and Title Source -RTC

The package has 3 RTC in it , solution give one to each signor return 2 to title source also can always print extra payment sheet and leave for the signor
like there packages an customers are usually well informed about the loan real pleasure to close their loans

Reply by jba/fl on 6/8/12 7:28am
Msg #422923

Re: Quicken -- and Title Source -RTC

How can you give them one copy when they are signing that they have received 2 copies?

Reply by Arnold Mclellan on 6/8/12 3:19pm
Msg #422978

Re: Quicken -- 3RTC-1

all packages I have printed have 3 RTC per borrower or signor so can leave 2 and send one back to title source
better than none to borrower

Reply by CopperheadVA on 6/8/12 7:47am
Msg #422924

Re: Quicken -- and Title Source -RTC

Borrowers receive their copies online which is all well and good assuming that there is no cyber glitch and they did receive them. The online copies satisfy the legal requirement as far as I know. But I just wonder what happens in those circumstances like I had where the guy said he never received the online package - he only received the HUD. The Quicken instructions say we are not authorized to remove any pages of the package, so I have the borrowers sign all three RTC copies (each) and return those to TS with the rest of the package. The notary instructions specifically say to print only one copy of the package to bring to closing.

Reply by janCA on 6/8/12 8:44am
Msg #422927

Re: Quicken -- and Title Source -RTC

I have the borrowers sign all three RTC's, give each borrower two and send back the original. That's all I'm going to say as they are my all-time favorite loans to do.

In CA there are only two docs to have signatures notarized on and that's the DOT and the Sig/Name Afd.

And yes, Negrete's has the account for overflow, as told to me by Title Source.

Reply by barkaroni on 6/8/12 9:04am
Msg #422928

Re: Quicken -- and Title Source -RTC

What about JMT?

Reply by Cheryl_NV on 6/10/12 6:59pm
Msg #423122

Re: Why is it that Quicken -- the top of the line lender --

Where do you get your Quicken loans from?