Posted by pat/WA on 6/18/12 1:17pm
Msg #423893

no pay for reprint

I printed documents today at 10am for a signing at 2pm. Doc Pros just called to advise me that new documents would be coming and all documents would have to be reprinted and NO there will not be a print fee paid for the original documents. They say it is there policy to not pay a reprint fee if the notary did not advise them that they were printing the documents.

Reply by pat/WA on 6/18/12 1:20pm
Msg #423894

New Reply

They just sent an email retraction. They will pay the print fee for the original documents as they had advised to print.

Reply by dutchcloser on 6/18/12 1:21pm
Msg #423896

Good for you you!!! They did the right thing. n/m

Reply by Barb25 on 6/18/12 4:26pm
Msg #423920

That sounds more like it

It only makes sense that a SS/TC would want docs printed immediately. What would happen if you waited until the last minute and there was a printing problem? That would be a real dilemma wouldn't it? It also allows you to get familiar with the docs and prep them... Anyhow glad they straightened it out for you.

Reply by dutchcloser on 6/18/12 1:20pm
Msg #423895

Depending on the SS I generally send a "All docs printed" email for cases like this. It's not your fault that docs need to be reprinted and they should understand that. This company would be off my list if it were me.

Reply by Yoli/CA on 6/18/12 2:37pm
Msg #423905

I notify SS/TC when appointment is confirmed and that I will be printing (as soon as docs are received).

Reply by Alz on 6/18/12 2:40pm
Msg #423906

Same here! It helps and justifies the print/reprint fees n/m

Reply by Jennifer Jackson on 6/19/12 7:38am
Msg #423958

WOW! They sent you the docs and did not EXPECT you to print them??

Reply by Dave_CA on 6/19/12 10:12am
Msg #423969

DocPros has a general policy where they ask you not to print docs until the appointment has been confirmed.
I don't have a problem with this at all and they have always been reasonable if there are special circumstances as long as I communicate with them.