Posted by pat/WA on 5/2/12 12:05pm
Msg #419605
Scan documents
I just had a request to scan all the documents afte they are signed and send them to title. I refused.
Is this going to be the norm and what do you charge for this service?
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Reply by dutchcloser on 5/2/12 12:28pm
Msg #419607
I was asked this once and I only scanned the critical documents, HUD, TIL, RTC, 1003, Note and Mortgage, as it was a primary and had 3 day RTC. I would only scan entire package if it's a non-owner as there is no recession period, otherwise it cost extra for fax backs period!!!
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Reply by Clem/CA on 5/2/12 12:37pm
Msg #419609
If Fax Backs was not in your Confirmation then charge them for the time and an extra run to the fedex as you could have dropped on your way home.
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Reply by HisHughness on 5/2/12 12:47pm
Msg #419611
Faxbacks are in addition to the services normally rendered under your standard fee. To request major faxbacks after a fee has been established is much like the SS/TC adding a second loan to the one you contracted to close. If there are faxbacks, that needs to be disclosed by the SS/'TC when the fee is being negotiated, so that it can properly be taken into account. Otherwise, it is grounds for a renegotiation.
The same principle holds true for the size of the closing package. My standard fee is predicated on a closing package of between 80-140 pages. A couple of months ago I got a package of 271 pages. There is no way I would do that closing for my standard fee, regardless of when I was informed of the size of the package.
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Reply by pat/WA on 5/2/12 12:50pm
Msg #419612
Not fax backs but scanned fax backs
These are not just fax backs they want all the signed documents scanned and faxed back
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Reply by HisHughness on 5/2/12 12:56pm
Msg #419614
Re: Not fax backs but scanned fax backs
Like many other NSAs, I use the term "faxback" to refer to documents that are to be returned electronically; scan and faxback are interchangable. That is especially true of those NSAs such as I who have shut down their fax lines for lack of use. A similar and almost equally pronounced atrophy has enveloped my willpower with respect to consumption of desserts.
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Reply by Larry/IL on 5/2/12 1:01pm
Msg #419616
I get $15 for the 1st 25 pages. $25 up to 50 pages and I get $60 plus $5 for every 10 pages over 100.
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Reply by 101livescan on 5/2/12 1:50pm
Msg #419628
I invested in a Scan Snap S1500 last year. it is a God-sent essential piece of equipment. It doesn't accommodate a 100-page stack of documents, but I do scan in the critical documents.
Same as faxbacks. Takes time and handholding to complete the task, and is worthy of compensation...
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Reply by jnew on 5/2/12 2:36pm
Msg #419637
If you use a scanner the biggest cost is time. If the customer does not mind waiting, I won't charge extra for a scan and email. If they want it within an hour of closing, they must pay.
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Reply by Marian_in_CA on 5/2/12 2:42pm
Msg #419640
It depends on the scanner...
If all you've got is a flatbed scanner, then yeah... it will take forever. BUT, it really is worth the investment to buy a decent sheet feeding scanner that will handle multiple pages.
The one I have is a Fujitsu ScanSnap S1500 and it does duplex scanning at the touch of a button, up to 50 sheets at a time.
See: http://www.fujitsu.com/us/services/computing/peripherals/scanners/scansnap/scansnap-s1500.html
I'm telling you... one of the best purchases EVER!
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Reply by Marian_in_CA on 5/2/12 2:38pm
Msg #419638
I do the same thing... that ScanSnap is one of the best pieces of equipment I've ever purchased for business.
To me, faxback/scans are all the same, since I use an email to fax service, in that every fax I sent out goes via email - so everything gets scanned anyway and it's all the same. I don't use a traditional fax machine anymore except on very rare occasions.
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