Posted by CentralNY on 11/27/12 5:58pm
Msg #444798

These are hard times

I was just scolded and warned by a tc that I do a lot with because a loan that has now been rescheduled 3 times and I still don't have the docs for the 3rd reschedule for tomorrow because I said to the paralegal (NOT THE BO) that shame on lender for all this waste. i can't tell you how many calls and emails i have had about this and it is a very early am closing at a branch that just can't get done and the bo calls me NOT THEM. me thinks desperate times. we really are at the bottom of the food chain.

Reply by Karla/WA on 11/27/12 6:48pm
Msg #444807

I hear your pain. I waited 2 1/2 hours yesterday morning (a great way to start month end) for a 9 am signing. TC didn't get me the docs until I called a 5th time and would not let them off the phone until someone gave me a straight answer of who/where the docs were. At that point, wife and husband are together in time for the agreed upon signing. Since I don't have docs, I call the borrower multiple times to keep her apprised at the status.

Husband has to leave to attend a meeting. I finally get docs, go and sign the wife 1/2 hour from me and then go to get the husband signed at his work. Instead of getting a "thanks for doing that and we'll give you a separate fee", the tc tells me that I should have gotten approval before going to the second signing.

At this point, I really cannot believe what I'm hearing. It's month end...it's the TC fault that the docs weren't sent (they were sent to a different notary), and I take the initiative to get the non-borrowing spouse to complete the signig.

I get a paultry piddly fee to going out of my way to get the loan signed.

I guess next time, I'll just let the tc figure out how bad they want the loan completed and then offer me my entire fee for a second signing.

I hear your pain!

Reply by ToniK on 11/27/12 7:10pm
Msg #444810

Wow couldnt have been me. I had one signing last month where the BO wife had to be at work at the agreed upon time and the BO wanted me to drive to his wife job after I signed with him. I immediately called TC told them of the situation. They said "so what does that mean? You cant do it?" I said "I can do it but it will cost you a fee for an extra trip." The guy laughed and said I knew that was coming. How much you want. And then said we will send you a new confirmation with the adjusted fee.

No way Im going out of my way to do something for companies who could care less about the notary. Its a business, I run it like a business.

Reply by Karla/OR on 11/27/12 7:10pm
Msg #444811

How annoying is that?!!! It's damned if you do and damed if you don't, pretty much. I thought it was great that you made the signing complete. Sounds like they were more concerned about having to pay you extra than getting the signing done.

Don't worry though, you'll be paid in other ways - think Karma!

Reply by Clem/CA on 11/27/12 7:46pm
Msg #444813

Karma? I was thinking Karla! n/m

Reply by LKT/CA on 11/27/12 7:50pm
Msg #444814

If I remember correctly, a NSA that used to post a while back wrote that they just call the borrowers ONCE.......***ONCE*** and let the borrowers know that as soon as docs come in, they will call to set up the appointment. This NSA went about their day, and any subsequent call for a signing with ready docs, they accepted over a non-ready doc "tentative" signing. The tentative signing fell to the back of the line of whatever their schedule was for that day. Borrowers didn't call this NSA because the NSA made it CLEAR that until the NSA called the borrower to set up the appt, the NSA had no further info on the status of the docs.

Again, this NSA didn't sit around waiting for docs, nor did they make 60 phone calls or send 60 emails to get the status on docs. They just waited for the TC to contact THEM when docs were ready and went on about their day handling other signings or running errands or doing whatever else they wanted.

This NSA never fretted about late docs and didn't vent about being a mistreated, unappreciated notary. They had great business acumen and tailored their SOP to make their business organized, efficient and profitable.

Reply by jba/fl on 11/27/12 7:57pm
Msg #444815

Quit yer bellyachin....this is the way this business is and

has always been this way. If it is not in writing, it is not a contract. Neither side is obligated to do more than what is spelled out, in writing. They are not your friends - they are your business partners. Period. When you see things are not going as they should, you re-negotiate the terms...immediately.

Why would you let a disorganized entity dictate how you will operate?

Reply by MistarellaFL on 11/27/12 8:18pm
Msg #444818

So true and so right, Lisa and Julie

Lissen up ya'll from the ole timers: We a-pershate what ya'll dewn, but not them thare whatcha call tattle cumpneys.

LOL Julie. You got me going with the hillbilly-isms,

What LKT and JBA are saying is that, we get it, but don't expect it from anyone else.
When docs aren't ready....just have hiring party notify YOU when docs are ready (make sure they know you will not be at your computer waiting on them.
Go about your busy or not so busy day, and when the call comes in, you make your decision or closing plans at that time.
Don't spend your day fretting about what might or might not happen...because you have no control over any of it.
Take another closing if you want, this one you're fretting over is not going to be guaranteed (financially) by anyone.
When this business was busy, this was SOP.
Some of us, myself included, would waste time and energy waiting on docs....docs that were under someone else's control.
But, I listened to (I think) the person LKT is referring to, and changed it up.
Much less stress. Easier schedules.
Do what you can to accommodate the signing, but don't give up other business and certainly don't spend your time stressing about someone else's snafu.

Reply by CopperheadVA on 11/27/12 8:40pm
Msg #444823

I have started doing that with LSI. LSI does not contact the notary when docs will not be ready on time for the closing. When docs were late I used to call LSI, they would tell me that they sent HUD to lender for approval but have not heard back, and I would keep calling for updates. Now, if I don't have docs an hour before LSI signing appointment then I call borrower and tell them I won't be coming at XX time. I then go about my day and complete my other closings and let LSI contact me and borrower when they have docs.

Reply by CentralNY on 11/28/12 6:56am
Msg #444866

LKT easier said than done....

when the loan processor from the bank calls me? and the bo calls me several times. my point is everyone is fighting for less biz and it creates paranoia. i closed 1 in a possible 5 at eom, just didn't used to work that way and the mistakes i see made by title and banks, wow, but we can't go there.

Reply by BobtheElder on 11/28/12 9:31am
Msg #444878

... and that's the way it should be.

Reply by CinOH on 11/27/12 8:52pm
Msg #444824

You have to be flexible but you also have to set boundaries. You don't have to let problems at the hiring entity drive you nuts. If the BO calls you, politely redirect them to their LO or Title. Don't be the go between. That's not your role. You don't control docs so why get upset about them? You may want to reconsider working for any company that is inconveniencing you and scolding and warning you about asking for docs.

Reply by MW/VA on 11/27/12 9:09pm
Msg #444828

That well said, CinOH. Things have gotten worse lately

though. There are so many loans going down that I don't think the lenders or tc's are able to keep up with it. It's that trickle-down effect though that gets me. I had a particularly stressful Monday EOM. One set of docs (appt. in the middle, of course) ran late, disrupted my entire "schedule", and put me way behind. I was just about to give it back to them when docs arrived. I'm scheduling fewer these days, because docs are running later than usual.

Reply by ikando on 11/27/12 10:02pm
Msg #444834

Re: That well said, CinOH. Things have gotten worse lately

I've asked before, and I'll question it again. Who is doing the scheduling? The LO? Title? Lender? We all know it's neither the signer nor the notary...the only people actually to sit together to sign the documents and need a specified time to do so.

So why are appointments made when the docs aren't ready to go? Why does the lender blame underwriting at title when there's a hiccup? Why can't the final HUD be given to the borrower before the notary heads to the meeting?

In the old days (when I started in 2004), the docs were printed and sent overnight to me or the borrower. What we got was what we signed. Seems to me there would be a lot fewer frayed nerves all around if that practice were put in place again. But these days it's just hurry, hurry, hurry, bringing more and more errors and frustration.

Reply by parkerc/ME on 11/28/12 1:28pm
Msg #444932

Re: That well said, CinOH. Things have gotten worse lately

I also am not scheduling as many, because of the late docs issues. If TC and Lender are so overwhelmed, isn't it about time for them to hire additional qualified employees to help push through the bottlenecks? Duh! Aren't those big companies supposed to be creating more jobs (or in this case, bringing back the jobs they cut)?

Reply by Liz/OR on 11/27/12 10:32pm
Msg #444837

EOM is always like this

and 9 times out of 10 it is a paranoid borrower and not the lender/TC. I get an average of 2 cancellations at the end of the month (before even doing anything) and there is always someone who is surprised with what they get or has weird or impossible expectations.

Reply by CentralNY on 11/28/12 2:26pm
Msg #444944

I'm gonna get spanked again,

but all my borrowers do is complain, just grin and bear it, i guess. just got a confirm for a boa closing in my area and i called to confirm and he said they are in oregon and have no prop here and went on to complain about the many, many calls and nothing done right.

Reply by jba/fl on 11/28/12 5:33pm
Msg #444972

You have to be really happy that this was not a "do not call

client prior to going" closing. That is another reason to be confirming calls. I had one not long ago that the hiring party said they had just talked to BO and confirmed. I called anyway and discovered he was in Alaska - a bit of a far drive for me.

Shake your head (which also helps to clear cobwebs) and be glad you still have your wits about you.