Posted by Trans State Services, Inc - Administration on 10/3/12 10:39am
Msg #436974

SUGGESTION RE FAXBACKS

When you have a requirement for certain faxbacks/email signed docs, make an extra copy of the required docs to be emailed/faxed. Have them signed. You can get your package shipped without worrying about the faxbacks. When you return to your home office, send the docs as requested.

Reply by Luckydog on 10/3/12 10:45am
Msg #436975

That's great if a few sheets of paper, but title doesn't pay for the additional 40+ pages when they want all the funding docs back and take the time to sign them twice.

Reply by docs1954CA on 10/3/12 10:47am
Msg #436977

Great suggestion, even more work for free... n/m

Reply by anotaryinva on 10/3/12 10:46am
Msg #436976

That would work for a couple of pages, I'm not printing an extra 30-40. I ask if they want faxbacks or same day drop, I have had only one company ask for faxbacks.

Reply by Jack/AL on 10/3/12 10:57am
Msg #436980

I find it easier to just go home, separate the items that need to be faxed, fax them, put all docs into the overnight package, and then take the package to a drop-off point. Drop-off points are not far from home, so it is no big deal. If the requirement to fax causes me to miss the out-bound shipment time of the day, so be it. What perturbs me at times are those pesky and conflicting instructions, with one page saying docs must be shipped IMMEDIATELY after the signing, while another page says to be certain to fax a long laundry list of documents before shipping, and sometimes there is also a requirement to wait until I'm notified that it is OK to ship. 'Tis difficult to accomplish all IMMEDIATELY after signing is completed.

Reply by Stephanie Santiago on 10/3/12 11:41am
Msg #436987

Re: SUGGESTION RE FAXBACKS...so true Jack... n/m

Reply by jba/fl on 10/3/12 3:20pm
Msg #437030

Isn't that the truth. What priorities then? LOL n/m

Reply by Jessica Ward on 10/3/12 11:32pm
Msg #437110

I wish docs came with faxbacks separated

You know how much time it would save me to just have the fax-back pages in the front of the docs? If I knew to send back the first 20 pages, no problem, drop 'em on the fax, whatever.

I hate fishing for docs and re-filing them.

And I DO charge extra for the service of faxing. More work time = more billed time.

Reply by C. Rivera Chicago Notary Services on 10/3/12 11:13am
Msg #436981

Um, no thanks...you gonna pay for the extra print fee?

its like 40-50 pages to fax back, are you nuts?

NO ONE is going to take this suggestion seriously...unless the NSA is going to get paid the extra print fee.

Ridiculous suggestion IMO...

Reply by SReis on 10/3/12 11:15am
Msg #436983

Really BAD suggestion esp if you get a note signed 2x

I would NEVER ask a borrower to sign more than one copy of a note. Nevermind the extra cost to print, time to sign the extra docs, etc. Not my problem if they dont get it shipped right away if they want a ton of docs faxed beforehand.

Reply by CopperheadVA on 10/3/12 11:55am
Msg #436991

Agree - borrowers should not be asked to sign duplicates

especially when those docs will not even be returned to the hiring party. And I don't think borrowers would be thrilled with signing the extra docs - they already think the packages are overwhelmingly large as is. So many borrowers comment to me about the volume of paper in the package. And SReis you are spot on about the Note.

Reply by C. Rivera Chicago Notary Services on 10/3/12 12:44pm
Msg #436999

Re: Really BAD suggestion esp if you get a note signed 2x

agree...and depending on the lender, some BO already sign two mtg two notes 6 nrtc, 4 huds, 2 tils........and the list goes on...

Reply by MW/VA on 10/3/12 3:03pm
Msg #437027

I agree & I'm sure there is no lender that would agree

with that request by the ss.
I do routinely get an extra HUD signed, if that's the only thing required to faxback.
These are usually ss quality control issues, nothing to do with lender or funding.
Somewhere along the line, our hiring parties are forgetting that we're being paid to do a signing--not all the extra stuff they want for free.
I had a difficult situation last week--got "attitude" from the ss, "attitude" from the tc, and no one bothered to warn me that the purchaser/borrowers were a total PIA. I found out later that there was a long history in this transaction with issues with their re agents, etc.
All that last day of the month, too. Lots of extra stress & late for the next appt.
It was enough to make me want to quit the biz altogether.
We need to be treated with more respect in what we do. It isn't always as simple as everyone wants to make it out to be. We're the one's who have to deal with people face to face, and often have to deal with their frustrations & irritations at the end of the process.

Reply by GaryT/CA on 10/3/12 11:24am
Msg #436985

Would also double our Journal Entries n/m

Reply by Julie/MI on 10/3/12 11:44am
Msg #436988

Easy to arm chair quarterback when not on the field

It's time for a reality show featuring me, the contract closer, cherry picking the fax back docs from 100 + pages...Laughable as if I have additional time to obtain signatures twice and "select print". Where's the bang your head against wall smilie when you need it?

Reply by docs1954CA on 10/3/12 11:51am
Msg #436990

Typical SS suggestion, you do more so I can make more at

your expense.I wish some of these SS would take their crappy advice and start their own forum. I've seen quite a few posts from a big headed SS owner telling us we should accept the lower fees offered because the economy is bad, get real.Business is very good right now, get what you deserve.

Reply by walthtz on 10/3/12 1:27pm
Msg #437004

What i do is always scan the fax backs, Then I fax or e mail them.
This way I always have a copy of what was asked of me to do in case of questions?
My Fax will also always print out a confirm page showing # it went to as well as # of pages sent.
Walt

Reply by bfnotary on 10/3/12 1:59pm
Msg #437007

The only docs jim has us fax back is the hud, I make a second copy of it and fax it when I get home. I understand some peoples fax backs. But Jim rocks.

Reply by jba/fl on 10/3/12 3:25pm
Msg #437035

Rah, rah, sis boom bah - you have a cartwheel with that too? n/m

Reply by bfnotary on 10/3/12 4:37pm
Msg #437049

I don't get it!! n/m

Reply by HisHughness on 10/3/12 6:59pm
Msg #437064

Re: I don't get it!!

You are not permitted to speak well of a signing service that posts a practical suggestion in NotRot. Only spiteful, hateful responses are authorized. Read the rules of the forum.

Reply by VT_Syrup on 10/3/12 2:45pm
Msg #437021

Doesn't help with checking

We often are not told why someone wants faxbacks, but one purpose is to check that the documents are signed correctly. But if two different copies are signed, and the paper sent in is different than the one that is faxed, you can't really check anything, can you?

Reply by Barb25 on 10/3/12 3:02pm
Msg #437026

Very true. n/m

Reply by SharonMN on 10/3/12 3:08pm
Msg #437028

I've done this on occasion, but only when there were just a few pages to be faxed back.
I've also Xeroxed the faxbacks at the UPS store or Kinko's, shipped the originals, and taken the Xeroxes home to fax (and then shred, of course). I'd never have the borrower sign 40 extra pages of stuff.

I live in a rural area, so time to FedEx/UPS drop from my office is 20 -30 miles round trip. Since I normally only take evening appointments, the vast majority of the time I simply take the pkg home, double check it and take care of any completion tasks as well as my own bookkeeping, and drop it when I'm out and about the following day.

Reply by MW/VA on 10/3/12 4:03pm
Msg #437042

Also, faxbacks are an extra fee. The standard fee for

faxbacks was always $25. Interesting how everyone thinks they're free. :-(

Reply by bfnotary on 10/3/12 4:15pm
Msg #437044

Re: Also, faxbacks are an extra fee. The standard fee for

This post was from trans state, and anyone that works with him, knows you have to fax hud, that is it. I would never charge extra for that, especially from a good company. There are not that many good SS out there lately. I mean there are, but not as many as there are bad ones. I can understand the ones that have 20-50 pages plus for faxbacks, that is totally uncalled for, and yes I charge extra for that. And heck no I would not print doubles for those. But for one document (the hud) i sure would. Saves alot of time that way. And no second trip out.

Reply by MW/VA on 10/3/12 6:50pm
Msg #437062

Yes, we know that. If it's that simple IMO it didn't

require him to post a suggestion on the forum unless he thinks we are really that stupid.