Posted by Hew Moon on 9/27/12 5:11pm
Msg #436186

Quick closing 123

Has anyone worked for this company, I am in south Oklahoma and I got called from them last Friday for a closing on Monday, they met my asking price after the usual “we will get approval and call back”. Come Monday night, I am waiting on docs 1 hour prior to closing, they finally return my calls and cancel on me, no reason given. They called me again on Tuesday and asked if I could do a closing today (Thursday) at 6pm; I explain to her my concern that the docs won’t come in a timely manner. She ask what time I would need them by, I say noon since I have other closing all afternoon and need to print all packets so I don’t have to come back to my office (here is south Oklahoma my average drive to a closing is 20 miles one way, this one for them is 39, normally farther than I want to go but I could make it work because of the “loop” I could do with my other closings). She says she will tell title that I need them by noon. Well, come noon today, nothing, come 2:30, email and call them and get voice mail. I call them back at 3pm and they answer, I ask about the docs and say “I need to leave in 1 hour so I don’t mess up my other closing times”; they ask me to wait, I wait 1 hour then call them back, she ask me to continue to wait, tittle is reviewing docs; “I can cut it close if I wait absolutely no more than 20 minutes”, she says O.K. let me call title. I call them back 25 minutes later, my truck is loaded up and ready to leave, they ask me to wait; title said they should have them soon. I had to cancel with them and leave for my other closings. I get a call now after being on the road for almost an hour and ask if I can make the apt. there is no way. They have 4 stars here on NR.com What would you do?

Reply by sueharke on 9/27/12 5:33pm
Msg #436187

Set a time limit to receive the docs and stick with it. If you say 4 hours before the signing and the docs are not there then either cancel or fit the signer in if possible. It appears the title company had enough notice that you had other appointments.

Reply by Hew Moon on 9/27/12 5:59pm
Msg #436188

Thats my thought, they had 3 days prep time for the first one and two days for the second one.

Reply by bfnotary on 9/27/12 6:07pm
Msg #436189

Well me personally, I always try to squeeze in late docs when I can. If it is 3 and I am waiting on docs for 4, and I have a 5 and 6:30 appt. I will let company know I can sign after my last appt. Then again, my husband says I like my job too much. lol. I would sign till midnight or later if I could.

Reply by Stoli on 9/27/12 6:09pm
Msg #436190

While I appreciate every word, your issue isn’t really with Quick Closings 123, but with the title company that can’t seem to get the docs out on time.

Quick is at the mercy of title.

This month end was so busy that I’m receiving calls from companies that I haven’t signed with in the past couple of years. I turned down no less than 25 offers for Monday night, all at 6:00 PM.

I finally turned off my cell phone to stop the interruptions during signings.

Just so that we’re clear: I turned back two signings on Monday because of late docs, so you have my sympathy.

Reply by Hew Moon on 9/27/12 6:26pm
Msg #436191

What’s the usual sequence of events for a loan? Loan company to title company to closing company to NSA?

Reply by Stoli on 9/27/12 6:32pm
Msg #436192

'Dunno. But there must be a better way. n/m

Reply by Deborah Breedlove on 9/27/12 6:40pm
Msg #436193

Sequence of events - lender sends docs to title, title prepares Hud and affadavits, title sends Hud back to lender for approval, title waits for Hud approval, title waits and waits and waits some more, title finally gets Hud approval, title sends docs to NSA. If a SS is involved, title sends docs to SS, then SS sends docs to NSA. Sometimes there is a problem along the way and they have to start the process over. Sometimes the docs are ready to go, but are just waiting to be emailed or uploaded.

Reply by Karla/OR on 9/27/12 8:11pm
Msg #436204

Helpful explanation Deborah - thanks! n/m

Reply by Hew Moon on 9/27/12 8:34pm
Msg #436210

Re: Helpful explanation Deborah - thanks!

So do we have the most issues with signing services or title companies?

Reply by BrendaTx on 9/27/12 10:09pm
Msg #436221

Patience and Flexibility, Hew Moon - Tips for Newbs

You ask where the issues come from. Assuming you mean waiting on documents, IMHO, it is the Lender. Waiting on approvals. The lender is the fount from which all loans and signing blessings flow. Just keep that in mind.

Title is at their mercy. Title has to wait for lender approval before they can send to SS.

SSs want the documents to give to you. They are not withholding them, or sitting around twiddling their thumbs.

When you are scheduling appointments with borrowers, always prepare them for a window of time. It's all about the window. Don't promise a specific time. They have already been told that they WILL do their signing at x:00 on the dot. It seldom happens like that and you'll need to help them overcome that mythical thinking.

Explain that it is a process and that many factors depend on the delivery of the documents to assure that their loan documents are accurate.

If they have to have an exact time--and, there are legitimate reasons that exact times have to be honored, inform hiring entity ASAP and give them a drop time for your schedule.

If you prepare the borrowers right, you build flexibility into your schedule.

Say you have a 5:00 pm and a 6:30 pm. If the 5:00 pm documents are late, don't delay all the appointments, unless it makes sense. Go do the 6:30 pm; do the 5:00 pm at 7:30 pm or 8:00 pm.

Excuses that you will hear from hiring entities:

--Lender's entire computer system is down--nationwide!!!!! (Always my favorite! Countrywide's system going down -- crashing -- NATIONWIDE -- every single EOM. You'd think that they'd fix that, wouldn't you? It wasn't broken. They were just processing so many mortgages at EOM.)

--Title's computer is down. Yeah. Sure it is.

--We emailed those documents an hour ago...let me check to see where they are. In the meantime, you go check your spam folder. (Hey, it kills another 30 minutes.)

--The person that emails the documents had a family emergency and had to leave...hold on, we are getting someone else to get them out to you. Please call the borrowers and try to get them to hang on. The lady who has security clearance to fill in has to commute 1.5 hrs. We are pulling out all the stops to get this done tonight. (Clever. Turns the lender/title/whomever into a hero.)

--Title had to re-do the hud one more time because they figured out something that might shave some off of the closing costs. The lender is looking it over RIGHT NOW.

--The website crashed. It won't accept any passwords. It's because we just got a new server and the discolator fused out because of a power surge. Technicians are working on it and promise it will be back up in 45 min. to an hour.

--The truth? "We are doing a million loans in the space of one day." Be patient.

The only time you tell the borrowers that you have another appointment is if you need to leave for another one and they are being indifferent to getting the documents signed. Make them feel like they are the most important people in the world when you call them; be warm, gain trust from the first call forward. Tell them to get comfortable and go on with their evening, you will give them ample notice before you show up on their doorstep...and, by the way, what is the latest appointment that they feel comfortable with?

Be prepared to fall on your sword; don't place blame on any person or entity for late documents. This is business. Don't take it personally if the borrowers are disgruntled. Empathize. Just keep saying that it is a process and there are many phases that documents go through during last three hours of finalization.

Blaming any entity is a sure fire way to get yourself removed from the *A* list.

Learn to manage the shifts in priorities and schedules.

Laugh in the face of a sink full of dishes.

Mock the trash in the floorboard of your car.

Listen to audiobooks that you get free from the library.

Make personal calls that you need to make but you know that they will talk your ear off so you avoid it. After ten minutes, say "oops...I'm at my appointment...it's been great talking! I've missed you!" (You have missed them, you just didn't want to talk to them for two hours.)

If you memorize scripture or pray, that's good for car time.

Meditate; think about a goal.

Every time you see a red sports car, look in the mirror and tell yourself that you are awesome Then, do it again, but WITH FEELING!

Be a conscious missing link in a chain of road rage--smile and take a deep breath when a rude driver cuts you off.

Be aware of what you think about and don't let the stinking thinking prevail.

Use your phone recording device to make lists of things to do.

Okay...maybe not everyone needs that much to do while in the car, but I do. I hate car time and try to use it wisely and safely.

Reply by Karla/OR on 9/28/12 12:46am
Msg #436235

Very helpful tips - thanks Brenda! n/m

Reply by BrendaTx on 9/28/12 7:04am
Msg #436250

Re: Very helpful tips - thanks Brenda!

You are welcome! Those lessons came by experience and from Bob/Chicago's mentoring..

Reply by sigtogo/OR on 9/28/12 1:53pm
Msg #436333

BRENDA. did you write this while in your car? fun post :) n/m

Reply by MW/VA on 9/27/12 9:03pm
Msg #436215

Got a call from them the other day, saying they had a

signing in my area, had a notary they weren't happy with, yadayadayada, and encouraged me to sign up with them. They called back a little later with a signing--offering $80, and I told them I don't work for that & quoted my fee. Never heard back & I don't expect to.