Posted by Arnold Hyman on 9/14/12 8:05am
Msg #434363

Service Link in Pa.

I did two closings for Service Link out of Pa. One closing was on June 21st and the other was completed on July 7th. I have not received my fee for either of these closings. There were no problems with the paperwork. I have written several emails to Vendor Billing and as of yet I have not gotten any response from them. When accepting the first assignment, I was told by Lisa Kidder I would be paid within 20 days after the loan closed. In the paperwork they sent to me the fee would be paid in 45 to 60 days. Well it has been now 99 days... The second assignment has been 69 days. Still nothing back from Vendor Billing. Just an FYI about this company!!

Reply by Lee/AR on 9/14/12 8:23am
Msg #434364

Generally, you need to snailmail them an invoice on the 1st of the month for all signings completed last month. You must use 'their invoice form'. Then they pay about the 20th of the month. Tho', they do have other methods for payment, depending on "I know not what". Send me a PM with your personal e-mail and I'll send you a PDF of their invoice form.

Reply by ValleyGrl/VA on 9/14/12 8:30am
Msg #434365

They also have directions to close out your appointments on their website and submit for payment online. After submitting the invoice I usually have my payment within a week or so. I will say they have changed their billing method quite a few times and it's hard to keep up. The confirmation page usually says which method of billing to use - there is one that specifically says not to use the online system. Just have to make sure you read the instructions. ~Melissa~

Reply by Ilene C. Seidel on 9/14/12 11:58am
Msg #434396

Call vendor management they will help you thru the system. I've never waited more then 30 days for payment, you haven't complied with their procedures.

Reply by Eve/VA on 12/6/12 11:17am
Msg #445707

Call Vendor Management? Sure. I've called twice this morning and waited for so long had to finally hang up.

Reply by CinOH on 9/14/12 8:34am
Msg #434366

Also some files require you to invoice them online. Contact the processor on your confirmation to find out how you should invoice for the file you closed.

Reply by PegiT_MN on 9/14/12 9:14am
Msg #434372

I do a lot of business with Service Link each month and I always get paid. There is a method to all the madness in regard to the billing procedures, but once you get it down, you will have no problems. If you would like to call me I can walk you through the procedures and I can send you the informational sheets I have received from Vendor Billing.

Reply by CentralNY on 9/14/12 10:24am
Msg #434380

i went through some hoops to get in their database and didn't hear anything so I contacted vendor management. i was told i am not being called as they pay $80 edocs for my county and the same for a county an hour away.
what kind of loans does servicelink do???? tia

Reply by ValleyGrl/VA on 9/14/12 2:05pm
Msg #434426

I really like SL - they meet my fee and pay on time. Most of the time I get called a week or so in advance - which is really nice! I have 5 from SL on the books through next Thursday. I'll do as many as I can for them! Lenders on these are CitiBank, BoA and JPMorgan.

Reply by Jessica Ward on 9/14/12 3:26pm
Msg #434431

Most are invoiced online now

Did you submit your online invoice?

For ServiceLink/National Link (orders beginning with a 2 or 3) login to servicelinkfnf.com (login is your vendor ID, password is your vendor ID plus 2-digit state abbreviation).

For Vision docs (orders beginning with a 1)
Log into the web site, use the "former ATM Vendors login here" button, and use the "enter an e-invoice" tab. Use the same user ID and password as above.



Hope this helps.

Jackie Balser in the vendor management office is very, very helpful.

Reply by Buc on 9/14/12 6:22pm
Msg #434451

Re: Most are invoiced online now

I must have done something wrong. That didn't work