Posted by Gilda Murray on 9/21/12 3:49pm
Msg #435275

Servicelink updated Invoice Procedure???

Almost the end of the month and did not receive payment for my #2 orders for August. I called and inquired today, and was told there is a( recent change) they now have to be submitted
e invoice along with the #1 orders in order to be paid if they are 8 digits and do not contain a "dash" with another number to follow.
They will not be accepted emailed or faxed on the regular monthly billing statement.

Were any of you aware of this recent change? How are we to know if they do not inform the notaries in advance????? Will appreciate your input, just making sure I'm not the only one left out of the loop.

Reply by Donna McDaniel on 9/21/12 4:22pm
Msg #435279

After you enter your closing update online, you need to enter the e invoice as well. I had four a few months ago that I wasn't getting paid for when I had to call them. That's when I found out about it.

Haven't worked for them at all this month, they must have found someone cheaper.

Reply by pat/WA on 9/21/12 4:40pm
Msg #435283

Can you give me a little more detailed instructions as to how to bill Service LInk and National Link?

Reply by Gilda Murray on 9/21/12 8:32pm
Msg #435314

I've only received calls for 2 signings this month which is unusual. So I have come to the same conclusion as you have. They found a low baller up here. Thats ok with me, travel expenses is too high up here in my area and I refused to work for lower rates. Half of what they are paying these low ballers is gas money. They will learn someday that they are paying themselves to work for that petty amount. Not even considering their supplies, total time spent through out the entire process, etc..

Reply by Karla/OR on 9/21/12 6:27pm
Msg #435295

I received closing and E-Invoice instructions with my last signing with them:

Once you have closed it via the site, go under heading of "Products and Services," to "Enter E-Invoice."
Enter username and password and click "Login."
(Ignore the "Vendor Information" section and click "Enter Invoice."
Entert your order number and your fee (and do not use a dollar sign or decimal!!)
Click "Add Order."
An invoice will come up that says "Following Information is being submitted to SERVICELINK.".
You can then print it for your records.
The invoices are pulled every thursday and it takes two weeks to process.

Hope this helps.

Reply by Karla/OR on 9/21/12 6:29pm
Msg #435296

Sorry for my lack of editing. n/m

Reply by Blueink_TN on 9/21/12 6:30pm
Msg #435297

Servicelink Direct Deposit program?

Has anyone received any payment yet through the new direct deposit program? I signed up for it, and keep watching my account and nothing yet.....

Reply by leeinla on 9/21/12 7:46pm
Msg #435305

Re: Servicelink Direct Deposit program?

Just got a call from Servicelink. It was a BofA Loan. The scheduler told me I can approve anything on the phone for you right now. Is this really true? How is it working for Servicelink? I heard horror stories. I turned him down, My place is still a mess and I did not want to take any work at the moment. Still putting stuff together after a move.

Reply by Yoli/CA on 9/21/12 8:57pm
Msg #435321

ServiceLink called for signing on Monday.

I was on the road. I asked scheduler if this was an e-signing as I'm only approved for e-signings with ServiceLink. She didn't know. She did know it's a BofA. She also stated they're slammed and calling all their notaries as the need arises. The signing is for a town an hour's drive away (2-lane road) at 6 pm. I quoted her my fee and she added $25 for edocs and said she'd have to get it approved.

That was about 45 minutes ago. Guess we'll see how frantic they really are .........

Reply by Jessica Ward on 9/21/12 9:06pm
Msg #435326

I got the instructions for online invoicing in Feb.

I've been using them ever since. But yes, I've seen three or four contradictory sets of instructions from Service Link this year--and have had a few conversations with Vendor Management about it. The instructions on some of the confirmations aren't right either. VM will tell you to bill differently than the order does. CONFUSING.

Reply by Karla/OR on 9/22/12 2:39am
Msg #435356

Re: I got the instructions for online invoicing in Feb.

I had someone from ServiceLink on the phone to walk me through what I posted above. I got paid very quickly after doing so.

How frustrating is that to have two departments in the same company give you different directions though?

Reply by Solutions - Business on 9/24/12 5:05pm
Msg #435693

Re: I got the instructions for online invoicing in Feb.

e-mail your unpaid invoices or inquiries to [e-mail address] or
contact Chelsea Newman - Vendor Management [e-mail address] 888-381-7381 x 24844.

Reply by Jennifer Jackson on 9/22/12 4:32am
Msg #435365

I know that certain ones are e-invoices and some are by mail. They have said that the e-invoices can not be mailed. Found that out in about February or so when I didn't receive the right payment.