Posted by mskip/AL on 4/8/13 6:32pm
Msg #464982

First American Signature Service Website

Has anyone tried to get on FASS website this afternoon? I have a 7pm signing and I have been trying to get on their website for about an hour an a half. I called them and the automated service comes on and says they can't take any calls at this time.

Reply by Cody on 4/8/13 6:36pm
Msg #464984

I was just coming to post the same question. Phone and web down. I have a 6pm and need to get to the docs. Ouch...

Reply by Yoli/CA on 4/8/13 6:38pm
Msg #464985

Tried accessing their website for you. Nope. No connection. Did not try to call them. However, I did email 'em asking if they're having technical difficulties. Should there be a response, I'll post.

Reply by Cody on 4/8/13 6:40pm
Msg #464986

I emailed, no response in the last 30 minutes. Thanks for the assist...

Reply by Yoli/CA on 4/8/13 6:44pm
Msg #464988

Have you tried the after 6pm phone # on instructions? n/m

Reply by Cody on 4/8/13 6:48pm
Msg #464990

Re: Have you tried the after 6pm phone # on instructions?

left voicemail....

Reply by Jessica/FL on 4/8/13 8:05pm
Msg #465008

First American Systems down

Email I received at our escrow office:

The First American systems are currently down and as a result FastWeb is inaccessible. There currently is no ETA for when services will resume normal operations. I will notify you of any updates I receive.

Reply by Cody on 4/8/13 8:10pm
Msg #465009

Re: First American Systems down

Thanks for the update....gonna be one of those days....

Reply by Robbin Trice on 4/8/13 10:43pm
Msg #465026

Re: Have you tried the after 6pm phone # on instructions?

exactly the reason why i refuse to do any of their signings, no notary support ever

Reply by mskip/AL on 4/8/13 9:49pm
Msg #465018

Re: Have you tried the after 6pm phone # on instructions?

I tried all the numbers same thing no response. I called the lender told them what was going on and reschedule with the borrower. Thanks to everyone for their responses and trying to help.

Reply by 101livescan on 4/8/13 9:24pm
Msg #465014

It has been confirmed to me by at least four FATCO offices that the FAST system is down and hopefully will be restored by 8am tomorrow.

Meanwhile, you can cool your jets. Nothing happens without FAST.

Reply by Cody on 4/8/13 9:46pm
Msg #465017

only jets to cool are the borrowers wanting their loan closed....

Reply by HSH/WA on 4/8/13 10:17pm
Msg #465025

Re: The lender called me wanting to know what was

wrong with "my" title company (I wish). She said the docs had been ready for days and wanted to know why I had not down loaded them yet. I replied, "They were not posted 20 minutes ago when I last looked and now I can not get on the site." The BO was unhappy but does not blame me - you know, shoot the messenger.