Posted by Ilene C. Seidel on 8/20/13 5:05pm
Msg #481268

Bought a new HP laptop

Couldn't get it to recognize the legal drawer my husband and I spent hours with it. The printer was fine with letter size. Finally I called the "Geeks" cause I bought the HP from Best Buy (a good deal)
after 4 hours of screwing around with the computer the tech calls me we are talking and I'm telling him my other two computers have no issues with this printer and it dawns on us does the new HP have Adobe? Of course not HP has installed it own program. So beware folks if you buy a new HP take off the HP program and install Adobe!

Reply by Eric Andrist on 8/20/13 5:10pm
Msg #481271

Is your printer an HP as well? I would think if both were, all you'd need is the HP software. But then I'm a Mac guy...we don't have those kinds of problems. ;-)

Reply by Stephanie Santiago on 8/20/13 5:22pm
Msg #481277

Eric, where are you in CA? n/m

Reply by Eric Andrist on 8/20/13 5:24pm
Msg #481280

Re: Eric, where are you in CA?

San Fernando Valley not far from Universal Studios.

Reply by Sylvia_FL on 8/20/13 5:24pm
Msg #481279

Yes, I got a new HP desktop a few months ago. Hated it came with Windows 8.
Had problems opening up some pdf files, so I installed Adobe and haven't had a problem since.

Reply by MW/VA on 8/20/13 7:15pm
Msg #481307

Good luck with that. I don't buy anything from BB, and I'd

never use their Geek squad. I hope you didn't end up spending a lot more than the great deal was worth.

Reply by Ilene C. Seidel on 8/20/13 7:28pm
Msg #481310

Re: Good luck with that. I don't buy anything from BB, and I'd

Ended spending $50 to fix the problem. And yes the printer is an HP. I tried calling HP they were useless. Can't understand anything they say. I buy mostly HP with exception of a Brother 2 drawer. Brother is noisier then HP a good product though.
The HP is Windows 7 professional with 4 gig and Core I3. Under $400.00. It's a nice machine fast.

Reply by MW/VA on 8/20/13 8:05pm
Msg #481314

Congrats, Ilene. ;-) n/m