Posted by Ireneky on 8/12/13 1:52pm
Msg #480184
Follow up on ID's faxed or emailed
Called SS which by the way is The Closer LLC told them that I would be happy to enclose the copies with returned docs. She states this is a lender requirement to send it to them. When I said then give me the lender's email or fax #, she said Oh, well we'll just get someone else. NEVER in 20 years of doing closings has this been a lender requirement. I personally have not worked for this SS before, looked them up on sc, mixed reviews, but I now know I won't take any more calls from them. Still think they are shady..
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Reply by MW/VA on 8/12/13 2:18pm
Msg #480186
Unusual. I work with that co. all the time & never had
to fax copies of the ID. I always include them in the pkg., and have only ever seen that they have to be faxed or emailed if a copy is not included. I hope you spoke with someone at help@thecloserllc, instead of the schedulers. Sorry, but those folks in scheduling don't always understand the situation.
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Reply by Moneyman/TX on 8/13/13 1:25am
Msg #480271
Lenders have a legal right and responsibility, imo, to know.
1) IMO, they have every right to know that such a request is being made in their name. I can't imagine a single lender that would be OK with such a request (privacy violation?). Lenders have a legal responsibility to their customers and to control who has access to their private information.
If the SS, or NSA, is not listed on the HUD (as is the case on the majority of HUD's I see now verses just a few years ago where one or the other was named on 98%+ of them), I would highly doubt that many Lenders are even aware that a SS may have been contracted. They all rely on the TC, and their choice of agents, to be above board and take protecting their customer's private information serious. IMO, 99+% of the time, their trust is well placed and respected.
2) IF a SS who requests copies of BO's ID's and the specific TC, or a "special contact" within the TC, have some sort of "sweet-heart deal" with the SS, I would not think that any such complaint would result in much more than the NSA being blackballed. In such a case, I couldn't see any lender being notified by such a TC of any such complaint.
I am not suggesting that every TC lacks ethics, as such a situation would suggest. However, we all know that there are some out there that do; even if we do not know them by name. Some TC owners, or their spouses as in a few cases I know of, actually own the SS that the TC uses. In such situations, who really believes that any complaint from any NSA to the TC would really be acted upon? By also contacting the Lender, IF it is such a situation, the lender may decide to find a new TC for future loans.
I believe that the vast majority of the time, the TC's will rectify the situation immediately, and every TC, imo, should have a zero tolerance policy for such SS companies when something like this type situation is reported to them. jmo After all, the TC's reputation is also on the line as well as such actions by any SS may actually expose the TC to legal actions for privacy breaches, imo (not a legal one, just a common sense one).
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