Posted by CarolF/NC on 12/1/13 11:31am
Msg #494573

EDIT THIS PAYMENT FEE AGREEMENT CONFIRMATION PLEASE

I'm hijacking C. Rivera's post. Why don't we all edit this until it is a document we all agree on (for those of us who want to use it that is) I think this is a great idea and is in line with the SPW Code of Conduct 7.1 The CSS will confirm the fee to be paid by the contracting company for an assignment to provide signing services in writing prior to the appointment with the signer.

It is still my understanding that the HUD needs to be disclosed 24 hours prior to the signing, so why not require documents 24 hours prior? I have many companies that already do this.

Here's my wish list of edits:

The NSA fee as stated in your confirmation email of $_________, is agreed upon by both parties and is not subject to arbitrary reduction or increase by either party, without written (or email) agreement and notice by both parties.

The invoice for my NSA services will be for the amount agreed upon.

However, should the following apply to this particular closing, you also agree to the following:

1) If there is a "No Show", "Refusal to Sign" or if the loan does not fund, for whatever reason, the full signing fee is still due.

2) If the closing is cancelled prior to 12 hours before the scheduled appointment time, but the documents have been confirmed via email from me to you, that the package has been printed, a $60.00 print / copy charge will be charged and invoiced.

3) If there are any special services, not verbally agreed upon, which may include faxing or scanning the package in part or entirety, there will be a $35.00 Fax / Scan Fee that will be invoiced. Documents returned via fax or scan will be completed at the end of my day, but prior to midnight of the day of the signing. These documents will be dropped off the next day for delivery to the address listed on the label provided.

4) If documents are being provided to me via e-docs (electronically) or if I have to log onto your system to download the package, the file(s) must be received at least three (24) hours prior to the scheduled appointment time or the appointment may need to be rescheduled for same, after my other scheduled appointments.

All invoices are due Net/30, and I reserve the right to charge interest if payment is received beyond the 30-day time frame.

If this policy is not agreeable with you, please cancel this order immediately before documents are downloaded, printed and/or before I confirm the appointment with the signers/borrowers., or no later than 1 hour of receipt of this email.

Reply by MW/VA on 12/1/13 11:40am
Msg #494578

I don't see the need for all caps (shouting). n/m

Reply by Linda_H/FL on 12/1/13 11:51am
Msg #494579

"I'm hijacking C. Rivera's post. Why don't we all edit this until it is a document we all agree on "

No - this is an individual decision and NOT something "we all agree on". Many have return confirmations they've been sending for years - I, for one, have never done one and never had a problem- I get the confirmation, review it - if it's not in line with what was agreed on the phone I call or email and get a revised confirmation - period...done..peaceful..respectful.

IMO you're once again trying to organize a rebellion here among NotRot members and it's just gone beyond tolerable. You want something like this - put it on your own site, ANSA, or put it in your own reply emails - but stop trying to stir things up here...and that also goes for all the others who have tried to incite riots here too.

I'll probably get crucified for this post but I am truly tired of the rabble-rousing. I don't agree with this CSS or SPW deal - but good grief.

JMHO

Reply by MW/VA on 12/1/13 12:07pm
Msg #494585

"I'll probably get crucified for this post". Not at all,

Linda. I'm in complete agreement. It seems we have the NNA on one side, and a bunch of radical reformers on the other--not unlike the political scene.
I have let this person know that putting that word "boycott" out a while back is only going to hurt us.

Reply by Marian_in_CA on 12/1/13 12:29pm
Msg #494589

Re: "I'll probably get crucified for this post..."

Not by me. Honestly, I think we need to create our own agreements that work for our own individual businesses and clients. I have different agreements with different companies depending on certain situations.

Reply by Venita Peyton on 12/1/13 1:11pm
Msg #494593

Professional

The reality is that some people perform substandard work. In recent years I've noted Notaries who put themselves on the same level (or above) lenders, attorneys and others. I am a vendor. I signed a vendor contract. The companies I represent know my work, that they can contact me at the last moment and will compensate me for my efforts. They know that I believe in confidentiality, that I will respect the clients, will call the LENDER or signing company during a transaction if something seems questionable. More importantly, I know how to defer to others - which puts the liability where it belongs.

50 states. 50 different rules.

Reply by Darlin_AL on 12/1/13 2:51pm
Msg #494609

Linda--ditto n/m

Reply by Christine/OK on 12/2/13 5:44am
Msg #494643

Good Morning, Linda!

FYI: Carol_F aka Carol Flinn does not represent ANSA. You may recall the note that she posted here recently about being ejected from that organization for exactly these reasons. She was appalled that she was given the boot by the Board [not by Carol Ray as she alleged].

Please correct that she is not affiliated nor speaks on behalf of the not-for-profit organization ANSA.

Thank you so very much!

Reply by C. Rivera Chicago Notary Services on 12/2/13 6:56pm
Msg #494740

Christine/OK...how come we haven't heard anything

publicly from this group?

Reply by CarolF/NC on 12/1/13 4:21pm
Msg #494614

good golly miss molly.....

Sorry if I hurt your hearing screaming. I just had stuck caps key. Didn't feel like fixing it at that moment.

Linda, My post clearly says, for those who want to use it. You don't have to participate and neither does anyone else.

Why must everyone have something negative to say. I really try to keep my personal thoughts to myself and only comment on a post when I have something to contribute.

We all have companies we work for on a regular basis who are our reputable, wonderful, reliable companies who always take care of us, but for some companies and some people who seem to take those signings with companies they are not familiar with, it could be a useful tool and would avoid so many problems. Problems like those posted on this forum on a regular basis.

Often a scheduler schedules and either doesn't disclose all the facts or does not have them. Being able to respond with a quick summary of what is included for the signing fee I feel (note the I feel) you don't have to agree, would be helpful.

Anyway, for all of you who PM'd me and emailed me your versions, Thank You!

Reply by MikeC/TX on 12/1/13 7:55pm
Msg #494619

Here's the main problem I see with it

You start by saying:

"The NSA fee as stated in your confirmation email of $_________, is agreed upon by both parties and is not subject to arbitrary reduction or increase by either party, without written (or email) agreement and notice by both parties. "

You then go on to list a bunch of arbitrary things that would work only in your favor.

I'm not saying that you can't makes those demands, but they should have been part of the agreement you originally negotiated rather than an "oh, by the way, I forgot to mention my other requirements...." after the agreement was reached. That's the way many signing services do business today - do you really want to sink to their level?

Reply by CarolF/NC on 12/1/13 11:06pm
Msg #494635

Mike, When is the last time you were on the phone with a

scheduler? Must have been while. It goes like this, "Hi, Can you take this signing in tim buck two at 2PM for $$. Me, Yes I believe so, who is the lender? Oh, BofX. What type of signing package? A standard refi, I think. Are there fax backs? I don't know. How many signers? I don't know. How large is the package? I don't know. Do you know when I will have documents? I don't know. So I think the confirmation is fine. Bye the way, it's not mine. Someone provided it to me to utilize and edit as I wished. So if you have some good suggestions I'm all for hearing them.

Reply by MikeC/TX on 12/2/13 2:28am
Msg #494640

Re: Mike, When is the last time you were on the phone with a

My point was that if you're going to provide the hiring party with a confirmation that says "here's our agreement and neither of us can change it", you can't go on to add other requirements after they've already agreed to the deal.

Yes, I know how frustrating it can be to talk to a scheduler, but you really can't agree to take an assignment on their terms and then expect them to accept YOUR terms after the fact. If the scheduler is clueless, you could ask to speak to someone else. My guess is that they will just hang up and go to the next notary on the list - they're not being paid to negotiate with you, they're paid to fill assignments.

So who should you be talking to in order to get your requirements approved? If you can't answer that question, you are in the wrong business...

Reply by C. Rivera Chicago Notary Services on 12/2/13 5:43am
Msg #494642

Mike et. al, the point of the email confirmation was to

avoid having the tables turned on the NSA, after receiving the confirmation email, and the docs.

Often times, we are left to re-negotiate our fees because of a clueless scheduler. The email confirmation is actually that I intended to put into my IC agreement, prior to accepting any work with a lender, tc or ss. I also recognize that I may lose business, but in the end, I'm the one responsible for my own bottom line, and yeah, I'd like to get paid what we agreed.

It does appear that when we verbally accept closings, that the terms are vague at best, but then when we get the confirmation emails, there are unexpected lender requirements like fax backs.

We are working towards a single goal, not to be rebellious. I don't know Carol, but have sought out her assistance here. And could care less what others think about me or her, most of you know how I operate.

We all have a common goal, no? And that is to not only be respected in the profession/vocation we are working in, and also to get paid what we are worth!

So why in the hell is everyone always, bickering and fussing over bullshit on this site and taking posts to the next level, personal.

Can't we not just all agree to one, get rid of the SPW group, and the CSS title and code, by coming together, for once, or last, and come up with out own damn standards?

Everyone it seems on this board is either very helpful or totally for themselves!

Can't we all just get along? Pun intended.

Seriously, can't we just at least try to come together, and collectively come up with a plan to make up perhaps a position paper against this group?

My my, how wonderful that would be. After the SPW group is dead and gone, then we can all go back being haters.

Reply by C. Rivera Chicago Notary Services on 12/2/13 6:18am
Msg #494644

wish they're was an edit button ...

should be: Can't we just all agree to....

Reply by MAC/WA on 12/2/13 1:35pm
Msg #494680

Agree: Here's one for the record books....

Wed. before T-day,early, TC calls and says, PLEASE take this one, last one of the day. Lender? Size? Faxbacks? They don't know. I take for my standard fee. 7:30 appt.

I get the docs at 6:30pm although I emailed them several times, I guess they want to get home for the holiday. I look at the docs, 7 signers, 4 of which are borrowers. Yes Faxbacks, 210 pages. I email, call, you name it....TC has closed up and gone home.

I leave an angry message and email. On Friday, no one calls, I get fee confirmation by email of an additional $30. I got screwed.