Posted by Michelle/AL on 12/16/13 11:35pm
Msg #496328

Friendly Reminder: Check Your Reviews

I received a call from a repeat GNW customer. When I arrived at her home she asked me if I had read her online review of my services. I had not. In fact, I'd forgotten all about that listing. Thankfully, her feedback was positive. But what if it wasn't?

I need to do a better job of reviewing the sites where my services are being reviewed. I don't want to be surprised. So many free listings of businesses include the ability to rate the party's services.

Also, don't be afraid to request reviews. They can go along way.

Reply by Rita Adu on 12/17/13 4:50am
Msg #496333

Michelle. Long time my friend. Thanks for the reminder. Was this just a general "yelp" or some other site?

Reply by Michelle/AL on 12/17/13 5:59am
Msg #496334

Hi Rita,

It's good hear from you, too! Yes, you're right. That's what I was referring to. Also when notaries list themselves in directories on sites like Yahoo, Google, etc., there's usually a way for customers to leave comments.

Reply by C. Rivera Chicago Notary Services on 12/17/13 10:42am
Msg #496346

Genbook.com, is an online calendaring system that I use...

its great for GNW! My customers can book online from my website by pressing a button, then they are routed to this site. There they can book their appointment, and after the appointment is completed, they are automatically sent an email asking to review my services.

Its a great way to let potential customers read ones reviews.

Reply by Michelle/AL on 12/17/13 11:51pm
Msg #496446

Thank you, Rivera. I'll check it out. n/m