Posted by C. Rivera Chicago Notary Services on 12/18/13 8:41am
Msg #496469
New Mortgage Signing Standards: Script FAQ
<<December 19, 2013 (notice how today is the 18th, but this is dated for tomorrow...idiots!)
By David Thun, is an Associate Editor at the National Notary Association
Many Notaries have asked questions about the signing script requirement in the Signing Professional Workgroup Standards announced in October. We’ve answered some of the common questions below.
1. Why is there a signing script requirement in the SPW Standards?
The signing of loan documents is a critical touch point in a mortgage transaction. The SPW published the Certified Signing Specialist Closing Script to help create a consistent customer experience from loan to loan and signing agent to signing agent.
2. Will signing professionals be required to follow the SPW script word-for-word?
No. It is a guide. Signing professionals will be expected to substantially follow the script but will not be required to recite it word-for-word.
Using the script is similar to guidelines in other industries. Consider airlines, for example. The FAA requires flight crews to brief passengers on in-flight safety instructions, but each airline may choose the style in which it delivers that information, ranging from live instructions by a flight attendant to creative viral videos such as the one produced by Virgin Atlantic here, or the informational video by Delta Airlines here.
3. Will all lenders, title companies and signing services be required to use the SPW script?
A decision to use the SPW signing script is up to each company. For example, if a lender wants signing professionals handling its loans to follow the script, it will write this requirement into its contracts with title companies and signing services. Title companies and signing services will then require the signing professionals in their networks to follow the script.
David Thun is an Associate Editor at the National Notary Association.>>
Contact Information
Work Phone
818-739-4056
Email: [e-mail address]
Read article from source, click on link:
http://www.nationalnotary.org/bulletin/bulletin_articles/new_mortgage_signing_standards_script_faq.html
| Reply by MW/VA on 12/18/13 9:38am
Msg #496471
Why do we continue to advertise for them? ;-( n/m
| Reply by MW/VA on 12/18/13 9:48am
Msg #496474
Regarding scripts, I've used one almost since I started up--
a one-line statement on what the document is about, they sign, and move on to the next.
Interesting, because I had a signing last night (large VA pkg.) and they said that they've refi'd in the past & the notary never went over the docs with them--just had them sign. That's where the problem has always been, IMO. That literal interpretation about "not explaining docs".
All the hoopla with play to the new & inexperienced, IMO, simply because they don't know any better.
| Reply by Moneyman/TX on 12/18/13 2:52pm
Msg #496515
Re: Regarding scripts, I
If XYZ had did a better job with training the flood of new NSA's they helped to bring into the market over the last decade or so in the first place, one would think think this sort of thing (knowing what you are doing) would not be such a big deal they are making it out to be now.
Perhaps that is something the lenders and TC's that now believe XYZ is THE 'gold standard' (LOL, or whatever they believe they are) for training should probably ask themselves now that they have jumped on that organizations bandwagon (or better yet, prior to jumping on that bandwagon)?
... just a personal observation and thought.
| Reply by ikando on 12/18/13 10:16pm
Msg #496577
Re: Regarding scripts, I
Here are my observations regarding the FAQ issued by the NNA communications editor:
1. The script was published “to help create a consistent customer experience from loan to loan and signing agent to signing agent.” My immediate thought was, how can any “customer experience” be consistent when each signer and loan is unique? The signing agent MUST be flexible to be able to handle what’s thrown at them, including everything from late docs to fending off animals and kids to get into the signer’s home. This script has no basis in reality.
2. Referring to the script as a guideline like the airlines use to inform flyers of the inflight safety activities begs the question of whether signing agents are employees like the airlines steward/ess is.
3. As many have mentioned in the several forums, any experienced signing agent already has a format that covers the requirements of the script. Perhaps it would be beneficial to those with less experience. But how would the company who puts the requirement in the contract with the signing agent know if it had been followed? Will they be calling the borrowers to ask? How will the borrowers know what’s in the script to know whether it had been followed? Is the next step to record the entire signing?
The more things I hear about this script, the more insane the whole concept is to me.
End of vent.
| Reply by Moneyman/TX on 12/19/13 3:24pm
Msg #496654
Good points. n/m
| Reply by pan/nd on 12/18/13 9:43am
Msg #496472
Buncha baloney...
I'll use my own script, thank you...the same one I've used the last 14 years. And it changes
with every phone call I make.
Now, it most likely is "substantially" the same as the proposed one...but come on.....
this script thing is a product of somebody or bodies or entity having nothing else to do in
life.
Let's be honest...it's something one could expect getting forced down your throat from
"corporate headquarters" or the government....and in a way it is.
No mattter what you call it....no matter what you put on it....no matter what else goes in
between those two slices of bread...it's still BALONEY.
Around here...farmers have two words for something like this, "MANURE SPREADER"
| Reply by jba/fl on 12/18/13 9:46am
Msg #496473
yep. n/m
| Reply by Notarysigner on 12/18/13 10:17am
Msg #496480
Ditto to the Max! n/m
| Reply by TacomaBoy on 12/18/13 10:17pm
Msg #496578
New Mortgage Signing Standards: Script FAQ
I like it! (16 Years)
"I'll use my own script, thank you...the same one I've used the last 14 years. And it changes
with every phone call I make."
| Reply by MAC/WA on 12/18/13 5:04pm
Msg #496533
The script is a guide that TCs and SSs can adopt; it is not
optional for SAs:
"4.4 Presentation of Documents. The CSS will present each closing document to a signer in conformance with a signing script authorized by the contracting company, and by naming and stating the general purpose of the document, specifying the number of pages and indicating where signatures, dates or initials are to be placed."
"9.5. Signing Scripts. The CSS will follow all signing scripts in performing signing services as may be required by the contracting company."
"9.7. Contracting Company Instructions. The CSS will review each...instructions and signing scripts...and follow such instructions and scripts provided....."
What part of the above appears optional to you?????
| Reply by JanetK_CA on 12/19/13 1:56am
Msg #496587
Re: The script is a guide that TCs and SSs can adopt; it is not
All this reinforces my suspicions that the script and "guidelines" were written by someone(s) who has/have only seen loan signings from a distance... 
It also seems to be directed to the lowest common denominator, as is the exam - and probably the training, as well. My impression is that the bar is still set very low, so all these efforts simply ensure that a person who is able to achieve that threshold has merely met a very minimal standard. However, I'm glad to see that they at least acknowledge that it's intended as a guideline, although you wouldn't know it from the way some of the Code of Conduct is written, as pointed out above by MAC/WA.
IMO, there's still no substitute for a highly experienced professional!
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