Posted by CarolF/NC on 12/12/13 12:37am
Msg #495857

You Have Deen Deleted as a Prefered Client

Credit to Jim/AZ

Wondering what others thought of the Service Link webinar. I realizes not all of the country has attended. Just wondering what those who did thought.

Reply by VT_Syrup on 12/12/13 7:41am
Msg #495867

I though the person conducting the webinar respected those in attendance. Apparently, those who were invited had already established themselves as competent and we were spoken to accordingly. The part I found most interesting was the review of what errors happened most frequently; I don't have my notes at hand, and I don't recall what was most frequent.

The person conducting the webinar said she had years of experience as a signing agent, and when a customer had a complaint, she investigated to see who really had made an error (or had an unreasonable expectation) rather than automatically blaming the notary.

By the way, ServiceLink will pay reasonable fees, at least in markets where there aren't many notaries to choose from.

Reply by Lee/AR on 12/12/13 7:45am
Msg #495870

VT Syrup: We must have attended at different times...LOL n/m

Reply by CarolF/NC on 12/12/13 11:43am
Msg #495900

VT Syrup attended a very different call....

ours was so shame on you all, and we have a zero tolerance level, and it is our job to make certain client has funds and how to make payable to, no excuse for less than a 9 or 10 on notary satisfaction, yet the question is written such that if customer is unhappy with any part of loan process it could come back at us, still our job to make the customer happy with the whole experience so we receive a 9 or 10 score. Also notary question on the customer satisfaction survey, Did the appointment begin and end as scheduled? What do you do with loan officers and others who say, you can sign your documents in 15 minutes. It takes me that long to do my journal and notarial evidence forms. I know I always tell them when confirming to allow an hour, but that question could really come back and bite you. Zero tolerance for any mistakes, missing initials, customer errors on documents, incomplete documents. I do what is within my control, but there are customers who will not complete certain forms or refuse to initial or sign as directed. Would really appreciate being able to always have a loan officer or someone on a hot line available. I didn't hear much about what assistance they could provide us.

Anyone else from NC have a different opinion on our call?

Reply by Lee/AR on 12/12/13 7:43am
Msg #495868

Waste of my time. I have to add that I really hate those 'call in for audio' ones. If they can't do it all online, forget it until it can be done. The one I attended had so much background noise, it was nearly unintelligible. I also think they could be a bit more selective in who they invite. After 20 years in this business, I really think I've figured out how to dress. Also, if they are getting complaints on how people were dressed, take it up with them or eliminate them from their database.

Reply by VT_Syrup on 12/12/13 7:58am
Msg #495871

I agree having to phone in for the audio is really annoying, and I won't do it if I'm many calls.

As for attending at different times, when I attended, the tone was something like "you folks all know how to dress, but you'd be amazed at some of the stories I hear..."

Reply by C. Rivera Chicago Notary Services on 12/12/13 11:42am
Msg #495899

The person who gave the webinar I attended was

an NSA up until this past Summer. She seemed down to earth and not brain washed yet by SL.

I believe she will be fair to those NSA's registered with SL.

One of the mistakes made by one nsa I think from Maryland, was after the closing, she put the packet on top of her car, and yes, DROVE OFF! The papers flew everywhere, and the neighbors helped father up all of the documents from the street! SL ended up paying for credit protection for that borrower for a year. The NSA DID NOT report it until a day or two later, as she went back and had the documents resigned on her own.

SL wasn't notified until the lender notified them, which found out from the borrowers.

There were a few more, but I can't remember right now.

Reply by C. Rivera Chicago Notary Services on 12/12/13 11:44am
Msg #495901

* gather up... NotRot PLEASE put an edit button! n/m

Reply by CarolF/NC on 12/12/13 11:46am
Msg #495902

VT Syrup on a different call for sure....

ours was so shame on you all, and we have a zero tolerance level, and it is our job to make certain client has funds and how to make payable to, no excuse for less than a 9 or 10 on notary satisfaction, yet the question is written such that if customer is unhappy with any part of loan process it could come back at us, still our job to make the customer happy with the whole experience so we receive a 9 or 10 score. Also notary question on the customer satisfaction survey, Did the appointment begin and end as scheduled? What do you do with loan officers and others who say, you can sign your documents in 15 minutes. It takes me that long to do my journal and notarial evidence forms. I know I always tell them when confirming to allow an hour, but that question could really come back and bite you. Zero tolerance for any mistakes, missing initials, customer errors on documents, incomplete documents. I do what is within my control, but there are customers who will not complete certain forms or refuse to initial or sign as directed. Would really appreciate being able to always have a loan officer or someone on a hot line available. I didn't hear much about what assistance they could provide us.

Anyone else from NC have a different opinion on our call?

Yes, I posted twice as I meant to post at the bottom, who goes back to read??