Posted by bagger on 2/23/13 1:08pm
Msg #457299

Am I wrong here?

Got a Service Link package through an SS.
The account number they gave me for UPS is not working.
I am holding to my guns and telling the SS that I will NOT put this on my UPS or FedEx account, I will NOT send the package back without a shipping label.

Reply by Robert522TX on 2/23/13 1:13pm
Msg #457301

I wouldn't pay for it either.
I guess good help is hard to find!

Reply by pat/WA on 2/23/13 1:16pm
Msg #457303

UPS label

Stick with it and they will send you a label.
I had the same problem with another company and they finally emailed a label to me. It seems they didn't know how to determine what number was there account number

Reply by GOLDGIRL/CA on 2/23/13 1:16pm
Msg #457302

Not wrong, IMO.

Why would you even think it's your responsibility to pay to get docs back? Also, why would you even hint you have a courier account?

It's their responsiblity to provide a working/valid return account number or label. If the SS is putting pressure on you, ask them for their account number/label. Or get it in writing from the SS that they will reimburse you for the return fee. (LOL Good luck with that.)

I guarantee that if you foot the bill, you will never see reimbursement. Just sayin ....

Reply by Robert522TX on 2/23/13 1:36pm
Msg #457305

Re: Not wrong, IMO.

Yep, I agree - the only way I would ever pay for shipping is if I included the cost (and a mark up) in my bid for the job.

Reply by Buddy Young on 2/23/13 9:01pm
Msg #457384

Re: Not wrong, IMO. n/m

Reply by Notarysigner on 2/23/13 2:07pm
Msg #457308

You are correct but I would take it one step further. I would give UPS the SS name and ask if they had an account, if they did, I would charge it to them, omitting my real name and address so they couldn't charge it back to me.

Lastly, I would ask for the servicelink account number and charge it to them. My thinking is the borrower shouldn't have to suffer because of those AXXes

Reply by Notarysigner on 2/23/13 2:20pm
Msg #457310

meant to say "try to bill it to their Acc'ts" n/m

Reply by ValleyGrl/VA on 2/23/13 2:26pm
Msg #457312

Re: meant to say "try to bill it to their Acc'ts"

In the past when I worked for SL - they would hold the shipping label "hostage" until faxbacks were received and reviewed. Not sure if that is still their practice - they seemed to have gone off of the deep end lately with their requirements and expectations.

Reply by Yoli/CA on 2/23/13 2:48pm
Msg #457314

Re: meant to say "try to bill it to their Acc'ts"

To OP: Have SS send you a shipping label. It's up to them to use their own UPS/Fedex account number or hop to it and get label or acc't # from SL.

ServiceLink always sends me shipping label with docs. When fax/scan-backs are required, I ask coordinator if ok to ship immediately after scanning back. Have always been told yes. No need to wait for authorization prior to shipping.

I will say, however, I do scan docs. So, if ever they were to say they didn't receive, I can always send them again as I keep that scan until that invoice is paid.

Reply by Dennis_IN on 2/23/13 3:14pm
Msg #457318

Am I missing something?

Why do you feel they have to send you a label? Just fill out a label using their UPS# or use their Fed Ex #? FedEx is more convenient for me. If I don't have a label I put their name and address as sender so there is no way for them to charge my account. I think I have a responsibility to get the package out the same day if possible.

Reply by Dennis_IN on 2/23/13 3:15pm
Msg #457321

forgot to mention

that if a SS hired me, their name and address is used as Sender on the UPS label

Reply by Notarysigner on 2/23/13 3:32pm
Msg #457325

Re: forgot to mention.... I don't know about IL but in

my area of Ca UPS will not ship unless it is a pre-printed label.

Reply by CarolF/NC on 2/23/13 5:12pm
Msg #457344

Oh MY. We need to just say "NO" to UPS:) n/m

Reply by CarolF/NC on 2/23/13 3:31pm
Msg #457323

Yes you did. They gave a bad shipping number. n/m

Reply by bagger on 2/24/13 11:25am
Msg #457454

Re: Am I missing something?

Yes you are missing the fact that the shipping number they gave me is not valid!

Reply by CinOH on 2/23/13 5:47pm
Msg #457349

Call Service Link directly & let them know you have one of their pkgs to return & need the correct account #.

Service Link, UPS, and a stubborn SS all at once is a recipe for disaster. Good luck.

Reply by Dennis_IN on 2/23/13 9:45pm
Msg #457388

I agree, I have their #'s on file. If you don't have them, call them and get it.
Good thing they take handwritten labels here. I don't have a UPS or FedEx account.