Posted by Linda Juenger on 2/28/13 7:35am
Msg #458378

Gmail

Received confirmation with no problem. Docs went to spam. Why is that? I was waiting and waiting for docs and I finally called and was told they sent them an hr ago. Sure enough, they were in my spam folder. Ugh How do I change that, if possible.

Reply by hodgy on 2/28/13 7:44am
Msg #458380

In your spam folder select the message and click NOT SPAM

Reply by Linda Juenger on 2/28/13 8:41am
Msg #458390

Hodgy, I understand that, but why does it go to spam in the

first place. I received the confirmation ok, but docs went to spam. Linda, I will do that, but that doesn't help with new companies. Does it maybe have something to do with the size of the file?? I just have to remember to look in spam when I am waiting. ugh

Reply by hodgy on 2/28/13 10:41am
Msg #458423

Re: Hodgy, I understand that, but why does it go to spam in the

I don't know why it ended up in your spam. Sometimes I find things in spam that don't belong there and I just mark them as "not spam". I am not sure is somehow I may have marked it as spam. I always do a cursory check of spam before deleting it to make sure there is nothing important. I agree that if the address is in your contacts it should be okay. What I like to do with ALL client email addresses is set up a filter so that they are ALL marked notary. Example, I may filter all messages from [e-mail address] and create a filter and label all emails from that domain as "notary". So if it's in your contacts AND if you set up filters and labels I would expect that Gmail wouldn't send it to spam unless somewhere along the way you accidentally spammed it or it's from a domain that has been recognized as sending spam.

Reply by Linda_H/FL on 2/28/13 8:05am
Msg #458383

I think, too, if you add the company to your "contacts"

list their e-mails won't go to spam

Reply by CinOH on 2/28/13 9:22am
Msg #458399

Linda,

Did the confirmation come from a different email address than the documents?

The free email accounts use filters (aka rules) to decide what goes to the inbox and what goes to SPAM. Sometimes they guess wrong about what is what. A lot of junk can end up in the "inbox" and a lot of mail you want can end up in the SPAM folder. There really is no rhyme or reason. It's up to the filter to decide what goes where. You can override the automated filters with rules (filters) of your own.

If the confirmation came from an email account has been around for a while, has been verified, is used frequently, or doesn't contain any wording that is flagged by the email filter as SPAM then it will make it to your inbox.

If the docs came from an automated doc server, has just a hyperlink in it to the docs or attachments with little wording or if it seem suspicious in any way to the email filters then it will be sent to the SPAM folder even though it isn't SPAM.

I don't use Gmail. I use Hotmail and I set up my own rules (filters) to have any email with the words "docs," "documents," "notary," "singing," etc. go directly to my inbox instead of the SPAM folder. 99% of my docs, confirmations, etc. make it to my inbox. I check my SPAM constantly because you never know where the email provider's filter is going to send something.

Google "How to create a mail rule in gmail" or something like that and you should find info on how to set your own rules for gmail. You'll have to do a separate rule for each word you want filtered to your inbox. You only have to do it once and save the rule and from then on any email containing that word should make it to your inbox. It's easy to do and takes just a few clicks per filter.

Still be sure to check your SPAM folder regularly just in case there is a glitch.

Hope this helps.

Reply by doublehighc on 2/28/13 11:06am
Msg #458431

Linda,

I have been using GMail for my notary work for over 4 years now. The biggest reason is that it is more secure than hotmail or yahoo. If something gets sent to the spam folder, all you have to do is click the checkbox next to the email, then click the NOT SPAM button at the top and it filters it out of the spam folder.

Reply by Eric Andrist on 2/28/13 11:12am
Msg #458437

I also use Gmail and think it's great. Since setting up my own website, I also have my own server email that I can use.

If I'm not mistaken, if anyone else has ever marked a piece of email as spam, the server company that provides the email (gmail, hotmail, yahoo), collects that information to use for other people...a blacklist. If enough complaints come, I would guess that it becomes a blacklist for everyone until they mark it as "not spam."

I agree that services like yahoo and hotmail have too many security issues, and I know a lot of companies, not just in loan signing, will not accept you if you have an email address from one of those types of companies.

Reply by JPH13/MO on 2/28/13 2:45pm
Msg #458518

Re: Gmail - had same problem the first time docs came

but after marking them as "not spam" it never happened again with docs from anyone. Gmail supposedly "learns" each time you mark something "not spam" and then anything else coming in that is similar (attached docs, etc.) will no longer go to spam.

Just be careful for the first month and check the spam folder a lot and mark each one that isn't spam in this manner, and then you should be fine.