Posted by Lee/AR on 2/20/13 12:17am
Msg #456610

PrinterS problems...any help? Anyone have an idea?

Printed a few pages of a pdf package. Then it just quit. Like it wasn't communicating. Sent to other printer. No go. Reboot. Tried both printers again. Nope. Turned printers off for a couple of minutes. Rebooted again. Nope. Used System Restore. Nope. My computer guru got 1 whole 1 pg. Word doc to print on one printer--once. Now neither printer will even do that again. Computer is running W7 and is about a year old. Printers older, but haven't had a lick of trouble with either until this happened. Don't think it's the computer. Also don't think it's the printer. The multifunction copies. Ran a trouble shooter---and that says everything is just fine. But, sheesh, it HAS to be something!

It's after midnight and I'm going to bed now and hope that a miracle occurs tomorrow morning--or that someone has an idea of what it might be.

Reply by desktopfull on 2/20/13 1:24am
Msg #456612

Did you recently update Adobe reader? If so you might want to remove it and reinstall.

Reply by JanetK_CA on 2/20/13 1:39am
Msg #456615

There's always a possibility that it's a corrupt file. I've run into a couple of those over the years. You might try print something else to see if your equipment works OK with other documents.

If the problem happens in the same place each time, another thing to try is to select pages starting somewhere after that point and see if you have any better luck. Hope you find some answers!

Reply by Kenny Services - Dawn on 2/20/13 7:29am
Msg #456619

Make sure the printer is defaulted to the either printer and not adobe, also, try to uninstall your printer and reinstall them, if that dont work, try updating your printer drivers. And last but not least if that dont work...scream, toss the printers out the windows and go to office max...Just kidding and Just a suggestion. Good Luck I hope you get it working!

Reply by 101livescan on 2/20/13 8:38am
Msg #456625

Maybe they're just madder than hell at ya! They've gone on strike. I hate being the only IT person in my organization. It drives me absolutely nuts! Good luck with that and keep us posted.

Reply by BrendaTx on 2/20/13 8:47am
Msg #456627

It sounds like corrupt files.

http://support.microsoft.com/kb/929833

My next step would be to check to see if any files are corrupt or missing.

I would say uninstall and reinstall printer driver, but it is TWO printers. Sounds like maybe a corrupt file relating to the spooler.

Reply by Lee/AR on 2/20/13 9:32am
Msg #456641

Not corrupt files.

Took 3 pkgs. that will not print on either of my printers to pc guru and they printed just fine on his equipment this morning. My printers (even the ol' inkjet mfc that I use for faxing--but haven't even used for a week or better) are just not talking to the PC. No recent updates to Adobe. Too busy today to try uninstall/reinstall of Adobe, both printers. And if that doesn't work--- Ran malware & virus scans overnight and everything is wonderful. NOT! Arrrgghhh~~

Reply by sueharke on 2/20/13 12:14pm
Msg #456666

Re: Not corrupt files.

Try uninstalling and reinstalling the printer software. This happened with my printer and it solved the problem.

Reply by Kenny Services - Dawn on 2/20/13 11:32am
Msg #456658

Be sure to check all cables. Usually when printers stop communicating to your PC its your ports, cables, or it just needs to be un-installed/re-installed in a new port.