Posted by emilysigns on 1/11/13 8:48am
Msg #449906

LO just keeping it real

Had a first yesterday. Borrowers complaining about having to fill out so many docs. I tell them that I cannot make them, but I cannot tell them that it is ok not to either.

They call LO and the LO says "Honestly, Mr. BO, your notary probably knows more about those documents than I do. I suggest that you trust her experience and follow her instructions. If she tells you its important, it is. If you fail to follow her instructions, you will pay for the corrections, if needed."

BAM! Wow. I was shocked.

Reply by MW/VA on 1/11/13 9:07am
Msg #449909

Chalk up one for our side! That's a LO who does

understand our role in this! Yayyyyyy! :-)

Reply by emilysigns on 1/11/13 9:09am
Msg #449910

Re: Chalk up one for our side! That's a LO who does

Right? How many times have we had an LO turn on us and make it seem as if it was our idea to have 167 pages completed and signed and we are being unreasonable?

Reply by 101livescan on 1/11/13 9:18am
Msg #449912

Re: Chalk up one for our side! That's a LO who does

I tell borrowers that failure to complete a document, like the statement of information for example, or failure to sign any document in the package could result in redraw and rate lock loss.

Duh?! Usually moves things right along.

Reply by John/KY on 1/12/13 4:36pm
Msg #450125

Re: Chalk up one for our side! That's a LO who does

What a good LO! I usually mention something like "working with many different banks, I can attest that this package is a small one! Some bank's send twice as many forms!" which usually stuns them enough to get on with it.