Posted by MonicaFL on 1/3/13 8:44am
Msg #448607

New Info re: FedEx

I just learned the following from a signing agent on LinkedIn. I would highly suggest that eveyone check the informaton out with FedEx. There has been a problem evidently with the labels that we receive with the docs. This person said:

"At 2 separate FedEx locations they said they will begin REFUSING packages that are not labeled correctly beginning 01Jan2013.It will be a lgisics nightmare regarding doc receipt deadlines if FedEx begins torefuse these incorrecly labeled doc pacs". The poster was referring to only the preprinted labels. It seems there is coding built in that identifies the package as an "envelope", which is a less expensive rate, but there is a maximum weigt limit of one-half pound on the FedEx envelopes and thus, they create a 'patch' label that identifies it as a FedEX Pak, which has n limit on weight". Don't mean to start anything - its just when I see info like this I think it is worthwhile to pass it on and let everyone do their own research.

Reply by TJS/CT on 1/3/13 8:59am
Msg #448610

Monica - this information is very correct. I received a "scolding" from the fed ex guy in our depot and he explained to me exactly what you have described. Labels that I print out have been fine, but the labels that come directly from title companies are incorrect. He said that when those packages are received they have to manually weigh and re-label the package which of course takes extra time. My uncle is the VP of Fed Ex for the Northeast and he also confirmed the same thing. I personally have been reprinting the labels correctly so that I don't run into the issue of having the package refused.

Reply by Linda_H/FL on 1/3/13 9:11am
Msg #448612

I drop all my packages at the Mailbox Store - both

FedEx and UPS - always use the label provided by title - they've never indicated to me that they can't accept that label or that they've had to repackage - and my relationship with them is such that I'm sure the owner would let me know if there's any problems with the packages I'm dropping.

JMO and IME.

Reply by Eve/VA on 1/3/13 9:16am
Msg #448616

Re: I drop all my packages at the Mailbox Store - both

I would ask Fedex & UPS to address this directly with their account holders/my hiring parties who are furnishing the labels in the first place.

JMHO : )

Reply by Ernest__CT on 2/15/13 3:17pm
Msg #456053

Re: I drop all my packages at the Mailbox Store - both

You are going to be experiencing problems sooner or later. UPS and FedEx are going to be charging The Mailbox Store extra fees.

Reply by 101livescan on 1/3/13 9:13am
Msg #448613

This is so horrible. Another procedural roadblock in the timely return of signed and notarized document that could cause a rate lock to expire. I hope FEDEX is in communication with the title/escrow companies management.

Reply by A S Johnson on 1/3/13 9:15am
Msg #448615

I know you don't, BUT what happens to a "incorrect" label if it is dropped into a drop box?
P S UPS just correct the billing to hte reciepant if the wieght is wrong. NO fuss, NO muss, not my problem.

Reply by Eve/VA on 1/3/13 9:18am
Msg #448618

I agree. n/m

Reply by Eve/VA on 1/3/13 9:21am
Msg #448620

Thanks UPS

Once I forgot to put a label on a shipment. UPS went into the package, found my contact info from my invoice and called me. They even completed a label for me over the phone.

Belive me, I was ever so grateful.

Reply by TJS/CT on 1/3/13 9:38am
Msg #448622

If the "incorrectly" labeled package is dropped in the box, they have to re-weigh and re-label the package at the depot. I am sure there is some grumbling under their breath, but they correct it. But I guess I don't know how much longer that will happen...

Reply by Louis Pescarmona on 1/3/13 10:54am
Msg #448635

TJS/CT, how do you go about reprinting the labels?

Reply by TJS/CT on 1/3/13 12:55pm
Msg #448674

Most of the ones that I have had the issue with, I have the fed ex number. So I just make a new label using their fed ex number. I don't reprint their labels, I just make a whole new one.

Reply by Bob_Chicago on 1/3/13 9:13am
Msg #448614

Not saying that you are wrong, but, many counter fedex folks

do not know that some LARGE volume costomers get a special deal of a flat rate for overweight packages. This was confirmed by a senior fedex officer that I signed recently. Same reason why we used to need to use a legal size , non-sturdy envelope to send back to Clearwater FL.
The pricing is readjusted at corporate ,notwithstanding the "patch"
Once got a call from a CA title co asking "where are the 'jones " dox?" Told tham " I dropped at fedex yesterday and have a receipt.On the road now but will track when back at my computer"
They called me back a little later and told me that they just opened another fedex pkg with dox for someone else ,but that I had notarized.
What happened was that the fedex person has switched the "patches" on two pkgs that i had dropped off at the some time, along with a few others.
The CA pkg went to a FL TC and vice-versa. The TCs spoke to each other a got it straightened out.

Reply by 101livescan on 1/3/13 9:16am
Msg #448617

Re: Not saying that you are wrong, but, many counter fedex folks

That happened to me once a couple of years ago. Stops your heart when they call you and say you sent them the wrong package.

Reply by Larry/IL on 1/3/13 9:19am
Msg #448619

I Believe it's called a BWE account

Almost all of the preprinted labels I use are underweight, and the weight is usually overweight for the the envelop as well, meaning a Pak should be used. If it's not a BWE account, sometimes the counter employee will mention it. If it is a BWE account they just just re-weigh and re-label right there, usually without saying anything.

Reply by CentralNY on 1/3/13 9:35am
Msg #448621

I had a huge wf conmod and they gave me a fedex legal

envelope to return and it was too small so i used a pac with their preprinted label and when i got a receipt the fedex kid said it weighed more than they paid but i believe he said they would just charge them back? it was for a law firm and it got there safe and sound. no way would the docs have fit in an envelope. worst case i guess i would have paid diff and billed firm.

Reply by ToniK on 1/3/13 12:36pm
Msg #448666

Yes I knew about this a year ago when I dropped 13 packages off and waited for a receipt and the guy told me they all were mislabeled and asked if they were loan docs. I said yes and he said this is a common problem but all he did was reprint new labels and slap it on.

I just drop now without so much waiting for a receipt. If they are going to refuse packages due to title trying to skimp on courier fees, that sounds like a hiring entity problem.

Reply by MW/VA on 1/3/13 1:45pm
Msg #448680

Interesting info, Monica. There have always been issues.

Fedex envelopes are only supposed to be up to 1 lb. They weigh them & charge accordingly. It would be a nightmare if they start refusing to accept them.

Reply by BrotherOwner on 1/3/13 1:57pm
Msg #448686

Re: MW/VA Fedx envelopes have

ALWAYS BEEN 8 ounces, never a pound, going back at least 15 years. UPS is more.

Reply by BrotherOwner on 1/3/13 1:53pm
Msg #448685

Re: Correct answers are:

Monica, A.S. (I know Sid knows all about this), Bob, and Larry. I can't speak to REFUSALS eff 1/1/13, but here's the situation. Companies, large or small, can negotiate shipping rates with carriers (Fedx, UPS, even USPS I believe) based on large shipping volume. Fedx envelope, 8 oz. max, UPS (smaller envelope) everything you can stuff in the envelope (still ) I believe. Flat rates for large volume shippers used to be as low as $5.75 or $6 for an O/N letter. Don't know current rates, but Hud shows $25-$50 courier fees. Can you spell add'l profit center? Ca CHING! A high percentage of my docs go Fedx, and I drop at Fedx/Kinkos and wait for a receipt. A large percentage are re-rated, relabeled at the counter. Not my problem/issue. I always wonder tho if the company is billed for flat rate or the re-rated rate. I'll never know. Game is sorta like $200 notary on Hud, and $50 gets to the notary.

Reply by Karla/OR on 1/3/13 2:20pm
Msg #448691

Good heads up info Monica - thank you. Thanks posters! n/m

Reply by JanetK_CA on 1/3/13 3:32pm
Msg #448702

I agree with those who said that this is nothing new - and that they often re-label. The reaction I get depends on which store I go to. At one FedEx-Kinkos, I got a lecture once from a newish employee for having the docs in an envelope vs a pak, since the weight was over the 8 oz limit. She made me put the whole thing inside a pak. Whatever... Most of the time, though, they simply add another label onto the package and don't even mention it. (It may help to get to know the counter person, which I make an effort to do.) And anymore, I try to always get a receipt.

I agree with whomever said that most title companies - especially the biggies - get huge volume discounts. I also believe that it's often a flat rate, same for Standard vs Priority, and envelope vs. pak. But that's likely to vary from company to company.

As for packages being refused, I don't think it will take too many delayed packages for title co's to get the message and start including correct shipping labels... If we receive a pre-printed label, I don't think we should have to worry about whether or not it's been created properly.

Reply by mskip/AL on 1/3/13 3:55pm
Msg #448704

Thanks Monica for the info.

Reply by desktopfull on 1/3/13 4:31pm
Msg #448710

This isn't our problem, it's the account holder's problem. When they have to fix a label, they slap a $10.00 fee onto the bill for having to do a new label. Can't understand why they would refuse the package when they charge an additional fee to fix the problem. I would think that Title would be on the phone real fast if they received to many of those additional charges to find out what's going on in the first place.

Reply by Karla/OR on 1/3/13 7:19pm
Msg #448743

Interesting about the $10 fee! Thanks for sharing that. n/m

Reply by JanetK_CA on 1/3/13 8:51pm
Msg #448755

Re: Interesting about the $10 fee! Thanks for sharing that.

Again, whether or not they end up paying that fee will depend on what type of arrangement they have negotiated.

Reply by Linda_in_MI on 1/3/13 6:56pm
Msg #448738

Shipper created the label indicating the weight

Chances are when the label was created the default settings were used: letter as the type of package, minimum weight associated with using a letter as the packing, and information specific to the borrower information that may be included on the label. They aren't going to take the time to make each label weight specific to the docs. Neither are they going to try to guess what type of packaging the notary MIGHT use to send the docs back. And while this may be cause issues for some FedX counters because the system won't match the weight of the package with the weight on the pre-printed label, it's my understanding that every package that goes throught their hubs is weighed to make sure that the account is properly billed. And I will argue with the counter person who refuses; believe me I will take more time to get a manager to explain to me why FedX is refusing the package than it would to simply re-label the original airbill.

Reply by HARRY_PA on 1/4/13 8:43am
Msg #448806

The volume of misinformation in this string is staggering n/m

Reply by jba/fl on 1/4/13 9:42am
Msg #448816

Don't you feel the need to correct some of it? n/m

Reply by BrotherOwner on 1/4/13 3:08pm
Msg #448894

Re: The volume of misinformation in this string is staggering

Since you're still in the shipping industry, and I assume you've recovered from holiday shipping, please enlighten us from your perspective, Harry. A departing shot over the shoulder as you gallop off doesn't provide much info.