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Service Link Taking Over LSI Call Center in Columbia
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Service Link Taking Over LSI Call Center in Columbia
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Posted by PegiT_MN on 7/2/13 8:12pm
Msg #475466

Service Link Taking Over LSI Call Center in Columbia

I have been signing for Service Link and LSI for the past four years and during that time I have received a lot of telephone calls from the LSI call center that schedules the Chase closings from a Miami telephone number but I know that they are actually calling from Columbia.

Today I received a telephone call from that same Miami phone number and it was one of the regular girls that usually calls me for the Chase closings. She said she had a Chase closing for me on such and such a date and would I be interested in it. I said sure.......and then she said this is with Service Link.

Come to find out some of the agents in that call center are still scheduling for LSI and some of them are now scheduling exclusively for Service Link. This does not surprise me in the least considering the fact that it appears LSI's workload has decreased substantially in the past six months. I keep hearing rumors of lawsuits, buyouts, and now I am seeing that Service Link is taking over their call center with the scheduling of the Chase closings. Not a good sign for LSI at all.

Has anyone else experienced this?

Reply by JinCA on 7/2/13 9:59pm
Msg #475470

This does not surprise me at all. LSI and Chase loans were a bad combination. The L.O.'s at both the local branches did not like dealing with LSI at all. Too many problems, especially very, very late docs.


 
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