Posted by notarydi/CA on 7/19/13 9:09am
Msg #477409

to share or not to share....

with my escrow client. My signing last night the borr kept dropping the "F bomb". She was immediately "P**d off" because the docs were "F***d up". Advised her at one point that the lenders don't like it if you go back over your signature or a date. If you make a mistake, just one line through it, and initial. She did not take kindly to this and said if the lender didn't like it "they could "F off". At which point, I let her signature go as is. I am pretty certain the lender is going to have a problem with her signature and dates on some docs. Have a long standing, good relationship with this escrow. Just don't want them thinking I didn't catch the flub ups on signatures and dates. Any words of advise on handling mad borrs with foul language and still getting the job done?

Reply by Barbara___IL on 7/19/13 9:33am
Msg #477411

I'd share about the signatures and the comments. You have to protect yourself. Companies want to know about exceptionally angry borrowers.

Reply by Lisa Cirillo on 7/19/13 9:44am
Msg #477412

I had a similiar situation with a couple that was in the process of getting a divorce. He was fine, she was not. She kept leaving the table, didn't want to sign my journal, refused to put a thumb print in the journal. She eventually signed but her signatures, not one of them, looked the same on any one document.

I did advise the signing service of what had transpired. They were very understanding and told me not to worry about it. I did get paid and I guess the loan funded. So, I would share the experience just to cover yourself.

Good Luck.

Reply by notarydi/CA on 7/19/13 9:52am
Msg #477414

borr did call LO about the problem with the docs. He was on the golf course. She yelled at him that she didn't give a "S*&t" that he was on the golf course, how was he going to fix her "F*&^d up docs?" It was just a lovely evening........

Reply by Linda_H/FL on 7/19/13 10:00am
Msg #477415

Well, if that exchange on the phone with the LO was

any indication of how her experience has been going throughout the loan process, I don't think I can blame her. I'm with her 100% - I wouldn't give one either WHERE he was - fix the d*** problem!

I do tend to put a halt to hostility aimed at me with a hand up and a polite "don't shoot the messenger" statement. I don't get paid enough to be verbally beat up or abused.

Reply by Malbrough_LA on 7/19/13 10:02am
Msg #477416

Eugenics apparently does have it's place....

My sadistic and dry sense of humor aside, I've had something similar happen in my office with someone I was performing GNW for. They were the only person in my office and were swearing like a sailor from the moment they hit the door...not in an angry fashion, mind you, but rather in a "look how cool and comfortable I am" type fashion. I asked him to refrain, and he apparently took it as a joke. So, I promptly began swearing along with him but kept steadily escalating my end to the point where any human being would have become uncomfortable; he did. He also got the point. I merely informed him this was a professional environment and would appreciate being treated with the respect and dignity which I afforded him. He apologized. He comes in on a regular basis and brings me all his random affidavits and labor liens.

Reply by Treasure Valley Notary - Tina on 7/19/13 10:25am
Msg #477419

Abuse Just Does Not Fit Into My Business Model

Stay in this business long enough and it will happen to each of us. I would have called Title immediately after the signing. And that is how I had to handle it once. I'm not paid hazardous duty pay. I do not have to tolerate their poor behavior. I got the signing done. And got out of there. But I also refused to return if it was going to be a redraw. Abuse just does not fit into my business model.

The best thing to do is to remain calm! Just keep passing the papers as quickly as you can. If it becomes too bad, pack up and leave. No loan is worth your safety or sanity.

Reply by MistarellaFL on 7/19/13 11:24am
Msg #477421

Yes, share. CYA Di n/m

Reply by Luckydog on 7/19/13 6:23pm
Msg #477490

Re: Yes, share. CYA Di

Had a few of these, usually on a Friday night and after a few drinks. Just make note and keep going. You can only do what you can do and not force anyone to do anything.