Posted by Pablo Iglesias on 6/20/13 12:29pm
Msg #474097

The Closer LLC

I just wanted to take a moment to give an update on a couple items.

1) We have finally corrected our sweep problem with payments so no longer will anyone say your check can not be cashed because of the balance in the account. For those that do not know a sweep account is an account used by large companies to prevent balances from sitting in accounts used for expenses only. The balance is always zero. when an item is presented for payment the account is supposed to sweep the funding account to pay the item immediately and keep the balance zero.

2) We will be implementing direct deposit VERY soon. We are in the final stages of that project. Expect Holden to send an email asking for direct deposit forms from those I have not received them from. This will get all payments in your hands faster!

As always if you call and no one answers please leave a voicemail (phones ring off the hook its impossible to answer every call). the best way to ask a question is to send an email to [e-mail address]. I have noticed that many of you send emails by replying to system generated emails that have specific no reply email addresses. Those emails go to no one unfortunately.

We are in the middle of testing with a very small amount of closings some new software please realize that it still has many bugs in it which we are slowly working through with your help.

Thank you all.

Reply by sueharke on 6/20/13 12:42pm
Msg #474099

Thank you for the information. I am responding as a CPA/notary. Since I have never worked for your company, I am in a position to make some other suggestions. My suggestion is going to SCORE (retired executives that work with the SBA), that is part of the SBA and see if the representative you work with has some other ideas to make it easier for both you and the notaries that work for you. It is amazing how an outsider is able to see ways to make the process easier for both parties. Good luck in making these changes work.

Reply by Notarysigner on 6/20/13 1:32pm
Msg #474105

Re: The Closer LLC Just incase you forgot

Here's the email you just sent me AND my answer to you FWIW

Subject: Your comments about The Closer LLC

That hang up must have been a phone system malfunction. our associate may have even thought you hung up on them. i would appreciate more experience with our company before making your determining decision rating based off a disconnected call. I hope to work with you in the future.

My Answer

Subject: Re: Your comments about The Closer LLC

You've got a lot to learn my friend, They could have called back, malfunction or not!

I am a retired Ops Mgr and I know customer Service, I've done it all me life!

NEVER tell anyone how to make determinations you are NOT the customer.

Reply by ToniK on 6/20/13 1:49pm
Msg #474108

Re: The Closer LLC Just incase you forgot

See thats what I think too (not related to this company), if a call was to be dropped most folks would return a call. A hang up, you get no call back.

Reply by Negrete on 6/20/13 8:22pm
Msg #474155

Re: The Closer LLC- The Coffe Co

You are getting new software, why would you do that when you have a great program already ?