Posted by NVLSlady/VA on 6/29/13 6:32pm
Msg #475146

The GOOD we do gets noticed!

Closed a loan last night where young bo said he had closed earlier in week but WF had messed up and a redraw was needed. He added that the previous notary did NOT keep a journal or give an oath like I did. He didn't want to tell me he was glad that the in & out notary didn't come again (but he DID tell me). He said he was glad "It was getting done right" this time (because he'd "wasted an hour of his time" on Mon).

He noticed I was frantically searching through my instructions. I told him that somewhere the instructions specified Black ink (I always use Blue); he said they'd used Blue before, adding that he'd had "to put away his good black pen." Turns out, I'd read in the EMAIL but it wasn't in the closing docs I'd printed. Now, I don't know how we're expected to remember these things - and if docs had not been last second I would have printed out the email along with everything else (but Time was of the essence!).

My laptop was in my car and borrower let me sign on to my account with his laptop and voila! There was the Pen instruction. Maybe the 1st notary lucked out on that one 'cause the docs were wrong anyway!

Later I was at my neighborhood print/office store and the sales clerk gave me a big discount on copies after seeing my Notary badge. He'd had fond remembrances of a family with my name (too sentimental, I know) BUT he also added that: "He had seen me before and appreciated the good we do."

People notice. Details matter. A job well done feels good.

Reply by Les_CO on 6/29/13 7:01pm
Msg #475151

Details matter, people notice, our performance has far reaching consequences and can affect the very lives of those we serve. A job well done is not a choice, it’s our obligation.

Reply by NVLSlady/VA on 6/29/13 7:11pm
Msg #475153

<<"A job well done is not a choice, it’s our obligation.">>

Well said. I just designed a marketing postcard called "Are You Experiencing a Life Changing Event?" With your permission, I may include your phrase

Reply by MW/VA on 6/29/13 7:51pm
Msg #475155

It's always nice to feel appreciated, and I have an ss that

says that frequently. BTW, I do many WF loans & have never been instructed to sign in black ink. Blue pens have become my standard, and I can't even remember the last time we used black.

Reply by JanetK_CA on 6/29/13 8:55pm
Msg #475160

Re: It's always nice to feel appreciated, and I have an ss that

All WF HELOC loans that I've seen in the past year or so have said they must be signed in black ink. I've never seen that with the typical first trust deeds and have had many signed in blue with no repercussions. There could also be regional variations, or differences from various bank entities. (I'm not familiar with WF organizational structure, but just sayin'...)

Reply by MW/VA on 6/29/13 8:58pm
Msg #475161

Yes, I agree. We follow instructions, of course. n/m

Reply by 101livescan on 6/29/13 10:47pm
Msg #475169

Re: It's always nice to feel appreciated, and I have an ss that

Black ink is rare...Wells Fargo HELOCs, and Performance Title wanted black ink on BofA refi out of St. Louis, MO...BofA here wants blue, go figure.

Glad you felt the LOVE! It's not everyday, is it?

Reply by Les_CO on 6/29/13 8:06pm
Msg #475157

Yes by all means, but you may want to reconsider…..many here find my posts to be trite, opinionated, and verbose. I’ll admit to opinionated and verbose.