Posted by Tim Cameron on 3/5/13 12:19pm
Msg #459293

Interesting phone call

Got a call today that I was accidentally paid for a job that was cancelled back in Dec. wondering what protocol is for paying a company back.....since it took 6 weeks and 2 phone calls to get paid on the 4 deals I did do for them.........obviously, they want me to cut them a check today and get it in the mail...........

Reply by sigtogo/OR on 3/5/13 12:24pm
Msg #459297

Do you want to work for them again? cut the check :)

If you don't care to work for them again then I guess you could drag your feet but what purpose would that serve? jmo

Reply by Jessica/FL on 3/5/13 12:29pm
Msg #459299

Did you realize that you should not have been paid for this assignment when you received the check? The honest thing to do is pay them back.

Reply by Tim Cameron on 3/5/13 12:40pm
Msg #459300

Of course I will pay them back...and no, at the time I didn't realize.....the call today was the first time I had any knowledge........as far as working for them in the future, if they met my price I would, they seem to have trouble coming up to that point.....in the end, I will send them a check this week, just found it amusing how fast they want to be repaid compared to how "anxious" they are to get us ours

Reply by Jessica/FL on 3/5/13 12:44pm
Msg #459301

Maybe make them wait 6 weeks and have them call twice.

Reply by Raj Sahu on 3/5/13 12:53pm
Msg #459302

Agree with your view-point Tim.
Although I am new(er) to the game, I did a host of signings betwen November and now. Like you I got accidently paid extra by a good SC. I quickly pointed that out to them the day I received the check and realized it had an amount greater than it should have had. They appreciated my honesty. Well since they were giving me lot of work I elected to issue them a "credit note" -- rather than a check---which meant that they wouldnt have to pay me for the next assignment-- It would get adjusted against the monies thay had paid extra. Since issuing credit note is a perevalent practise in several businesses, I had elected to do that. But unfortunately they stopped giving me work after that. So I sent them a check and asked them to return my CN. I look forward to working with them again now

Reply by Rita Adu on 3/5/13 1:15pm
Msg #459306

This also happened to me once & I called the company to let them know. We just "adjusted" my fee on the following signing.

Reply by Dennis_IN on 3/5/13 3:35pm
Msg #459331

Happened to me too, I was surprised

when the SS offered to take it off the next signing. Of course I agreed. Haven't heard from them yet...

Reply by VT_Syrup on 3/5/13 1:20pm
Msg #459307

Re: Interesting phone call -- let check clear

It's good that you waited until their check cleared before you decided to pay them. A not-too-coordinated client might both stop payment on the check and ask for a refund. If the payment slipped past and you deposited it, it's better to be sure it clears before sending a refund. This would also apply if one check covered several signings, only one of which was cancelled.

Reply by Pamela/CA on 3/5/13 5:23pm
Msg #459351

Re: Interesting phone call --Its all about Ethics -

If you deposited their check then you should immediately refund them.

Reply by VT_Syrup on 3/5/13 5:45pm
Msg #459354

Re: Interesting phone call --Its all about Ethics -

Just because one deposits a check does not mean it will be paid. It's reasonable to wait to see if a check will be paid before issuing a refund.

Reply by Christyl/CA on 3/5/13 5:51pm
Msg #459355

Re: Interesting phone call --Its all about Ethics -

He deposited the check in December.

Reply by ikando on 3/5/13 5:57pm
Msg #459358

This is an interesting line of conversation. How many SS are overpaying and then asking for refunds? Personally, I was paid twice for the same closing because it was rescheduled from the original date. I contacted the SS as soon as I received the check, but had to wait a week to be contacted by them as to how they wanted me to handle it. Had to wait another week to get a corrected check.

Reply by Luckydog on 3/5/13 6:54pm
Msg #459376

If you are keeping good books, when you go to mark it off as paid, you would have caught this, and called them right away. Just made you look bad by them contacting you, and you not them. Honesty is best in this occupation. 9 times out of 10, you bring it to them, they let you keep it, but appreciate the honesty.

Reply by Pamela/CA on 3/5/13 7:05pm
Msg #459380

Re: Interesting call- Have refunded many times.....

Its part of this crazy business....everyone is moving so fast - when Title calls I do not know if another NSA was previously assigned and couldnt do or perhaps BO has signed once then cancelled or new docs drawn - all is moving at the speed of light here in the field - I've been paid for jobs I never did, overpaid for jobs, and then of course there's the other side of the coin - non-payments and shortages...(save a copy of HUD showing your name and fee until you get the check) -
My husband and I operate this company together and our procedure do not vary... make copies of all checks received daily then deposit immediately - when you can do the bookkeeping and apply the payments to the outstanding invoices - sometimes weeks later - we send the notice to our clients with copy of their check enclosed with OUR check imprinted with the reason for the refund. We've sent a refund out about every 3 months to somebody! But Title truly appreciates the honesty and you will be rewarded.