Posted by Laurily on 10/27/13 8:52am
Msg #489888

Can not confirm with Borrowers

Has anyone dealt with not being able to contact the borrowers at the phone number provided to confirm appointment?-I contacted title-they only have one number, same number I have been calling for days to no avail... I do not want to drive all the way to the borrowers home only to have them not be there not want to sign etc..it is quite a drive away from where I am at..thinking of turning the signing back to title...title cant even get a hold of borrowers....so frustrating because this has never happened before....

Reply by Shoshana/AZ on 10/27/13 9:00am
Msg #489889

Generally, when this happens, I ask the hiring party if they will guarantee in writing that I will be paid full fee even if borrowers are not there. If no, I would turn it back. Title usually says ok. In those instances, I have never had the borrower not be there. They were expecting me. I might also try the LO. sometimes the phone numbers are transposed.

Reply by Lisa/WA on 10/27/13 9:00am
Msg #489890

I have found different phone numbers on the Loan Application. If that doesn't work you might try Google.

Reply by Linda_H/FL on 10/27/13 9:01am
Msg #489891

Do the job - but only if you get in writing from title

that you will be paid $xx amount for time, mileage and printing in the event borrowers are not there - they may well be away and someone forgot to tell title - I've had that happen.

In this day of everyone seeming to have to fight to get paid, unless it's a good, established company with me that I trust, I'd ask for that payment up front with the balance due at funding.

JMO

Reply by Laurily on 10/27/13 9:14am
Msg #489893

Re: Do the job - but only if you get in writing from title

I did google and did check loan app for phone number-same number...I will contact title and ask that I do get a fee for printing, mileage etc.. I just never had this happen-always a first for something..thanks everyone! BTW its been picking up some here in PA-been dead for awhile-but I have been receiving more calls this month....

Reply by Notarysigner on 10/27/13 10:14am
Msg #489896

I will often text them and they will respond, another thing

A lot of people have numbers they use (like google voice for example) which "migrates" to their actual number. That way they don't have to give out their REAL number. A lot of old people LOL don't think about our new hi-tech society and it gadgets.

Reply by Lee/AR on 10/27/13 9:09am
Msg #489892

Agree w/Shoshana...and get it in writing.

If they won't agree, I'd turn it back. So far, all have agreed.

Reply by Linda Juenger on 10/27/13 9:43am
Msg #489894

Re: Agree w/Shoshana...and get it in writing.

Want some cheese with that whine?

Reply by Shoshana/AZ on 10/27/13 9:46am
Msg #489895

Linda, did you get out of bed on the wrong side this AM? n/m

Reply by Linda Juenger on 10/27/13 11:04am
Msg #489897

Re: Linda, did you get out of bed on the wrong side this AM?

Yes, stayed up too late watching the WS (go Cards). LOL

I shouldn't have said that (shame on me).

But, I can't get a hold of the borrowers. I have the wrong phone #. Somebody help me. What do I do? I can't function or think for myself. I am a business but have no idea what to do. Someone help, help. Get a grip folks. Has happens to me/all of us from time to time. I/we make a decision on how to handle it and move on. Personally, I have done it all. Gone and borrowers were there, gone and borrowers not there, not gone and wish I would have, not gone and glad I didn't. The outcome is not going to be the same every time. That's the only thing I'm sure of. LOL

Reply by Shoshana/AZ on 10/27/13 11:18am
Msg #489898

Re: Linda, did you get out of bed on the wrong side this AM?

So, she's probably a newbie. I remember something I did when I was a newbie. It's so stupid, so I won't post it here. I am 11 years now. Perhaps i may soon retire. It's been a long time.

Reply by Laurily on 10/27/13 12:06pm
Msg #489904

Uh bit a newbie didn't have wrong number and it looks to me Linda just just likes to pounce on everyone whenever she can . If you don't have anything intelligent or decent to contribute to a post then keep your trap shut.

Reply by HisHughness on 10/27/13 12:13pm
Msg #489906

Your question was stupid, and this response ...

... was arrogance personified.

Notary Rotary has 40,000 members. Thousands of those, Linda included, have more than a decade of experience and have performed thousands upon thousands of closings. And you ask if anyone has ever not been able to contact a borrower?

In the shut-trap department, you need to direct your comments 180 degrees in the opposite direction.

And listen more respectfully to your professional betters.

Reply by Shoshana/AZ on 10/27/13 12:52pm
Msg #489908

It just goes to show how unprofessional Laurily is....

She doesn't know that TCs and signing services read this board. I can't believe her post to Linda. That was really nasty.

Reply by NVLSlady/VA on 10/27/13 4:03pm
Msg #489941

Re: Your question was stupid, and this response ...

<<"... was arrogance personified.>>

So was this one, IMHO.

Sorry, Mr. Hugh, callin' it like I see it.

I'm REALLY trying to be respectful of my "professional betters." (IF ONLY they'd make it a little easier for me and some others here!)

Reply by jba/fl on 10/28/13 11:10am
Msg #489994

Laurily is NOT new to this business. Out of line. JMHO n/m

Reply by Linda Juenger on 10/28/13 1:12pm
Msg #490022

Been posting over a year now. Hardly new to the forum n/m

Reply by NVLSlady/VA on 10/27/13 3:59pm
Msg #489940

Laurily,

You're going to have to add some "whine and cheese" to your posts from now on (it'll make it go down easier . . . like just a spoonful of sugar!)

Reply by HSH/WA on 10/27/13 1:01pm
Msg #489911

Re: There is a lot of good advice on NR

You just have to let the nasty ones bounce off. As to your question (a valid one), I would not even print the docs much less drive (especially if it's a long one) without BO confirmation unless you can get the SS to guarantee you at least 60% of the full signing fee, and that depends if 60% of the fee is sufficient to cover costs and time. Hope this helps.

Reply by Linda_H/FL on 10/27/13 1:16pm
Msg #489913

That's just it - there WAS no nasty here...her comment

was uncalled for.

Reply by Linda Juenger on 10/27/13 1:47pm
Msg #489919

Re: That's just it - there WAS no nasty here...her comment

Thanks everyone.

My comment was also uncalled for and I do apologize. I usually keep my trap shut, but just couldn't help it. LOL Yes, we were all new at one time, I get that.

A long time ago someone posted a scenario using a pizza parlor as an example. Goes something like this: I think I'll open up a pizza parlor. I think I'll go ask the one across the street for advice. I'll ask them how to make the dough, the sauce, where do I buy the ingredients, who are your customers, how much does it cost for the ingredients, how much do I sell the pizzas for, etc etc etc.

Get the picture Laurily?? Oh, and I'm really not this horrible person. Maybe some of us have been doing this too long.

Reply by Notarysigner on 10/27/13 2:29pm
Msg #489928

Man..you should have seen what happened to me the

first time I posted here. Oh boy, Oh man.....now they're one of my best buddies. Just goes to show, All bark and no bite. ROFL about it.

Reply by HisHughness on 10/27/13 2:27pm
Msg #489925

Re: There is a lot of good advice on NR

***As to your question (a valid one)***

I repeat, the question was stupid. She didn't ask, "What would you do if..." She asked if it had ever happened to anyone. There are such things as dumb questions, and under the circumstances, that was one of them.

Reply by LKT/CA on 10/27/13 2:00pm
Msg #489920

<<<Has anyone dealt with not being able to contact the borrowers at the phone number provided to confirm appointment?.....so frustrating because this has never happened before....>>>

Yes, I've had this happen. Sometimes, I'd leave several messages for the borrowers and they wouldn't return my calls. But when I went to the signing, they were eagerly awaiting my arrival. Some borrowers are just like that. They do receive your message - they just don't bother to acknowledge it.

If you decide to go to the signing, get in writing from the hiring party that if the borrowers are a no-show, you will be paid a trip/print fee. Some notaries require full fee for a no-show. It's up to you. You can also try to text the borrowers if their contact number is a cell number and see if they respond. Don't be frustrated by this - understand it's just the way some borrowers are. Again, get in writing from the hiring party that you will be paid either a full-fee or trip/print fee (whichever you require) if the borrowers are a no-show.

Reply by 101livescan on 10/27/13 2:27pm
Msg #489926

Laurily, when I am unable to speak with the borrower, I will leave a message something like this:

I am your Notary Signing Agent for suchandsuchadate/time, I will see you at suchandsuchaplace with your documents for execution by soandso, I will also require a photocopy of your DLs on one sheet of paper, preferably enlargened if possible, to be returned with your signed documents to title/escrow.

Will you kindly acknowledge my call so that I know you are expecting me? Thank you. My phone number is xxxxxxxx, or you may feel free to text me to confirm this time and place are still valid. If you need to change the date/time/place, please let me know ASAP, as I have a busy calendar and I know you're busy too. Thank you again, my phone number is xxxxxxxx.

I let them to know they need to confirm with me.

Hope this helps you in your notary travels. Sometimes people are out of town. I also text people if I have their cell phone. Texting is fairly commonplace these days, especially among working professionals, and people with children/teens. As I arise early, I will also reconfirm the same day as the signing.

Keep a positive outlook...people on this forum really don't mean to be rude or insulting. The written word comes across sometimes as snide, but mostly we're a positive, resourceful, supportive group. As a newbie, you need to be gentle too.

Reply by LKT/CA on 10/27/13 3:10pm
Msg #489935

10 Star Post, Cheryl! n/m

Reply by Claudine Osborne on 10/27/13 9:58pm
Msg #489963

Re: 10 Star Post, Cheryl!

Very well written Cheryl!

Reply by MonicaFL on 10/28/13 11:48am
Msg #490001

If I get an assignment and the phone number is wrong, I look them up in the phone book (I have the address) and if they are there, then I call them AND I inform the SS and/or Title of the number.