Posted by cremevette on 10/29/13 7:12pm
Msg #490347

First American Caller Identification Verification

Anyone else get this latest piece of lunacy email?
Now anytime you place a call or receive a call from a client you have to obtain two pieces of info that only the REAL borrower would know. Now what WAS that super secret pass code!?! FASS has actually managed to surpass the ridiculousness of Nations Direct.

Reply by HSH/WA on 10/29/13 8:02pm
Msg #490349

Re: A little concerned that the BO

may get a little suspicious if you call and ask their name and address - shouldn't you have that info if you're the moble notary assigned to come to their home? I already verify who is signing and the time and address of the signing, but I say the name and ask if this is right. I see what fass is trying to do, I just hope it doesn't come out awkward.

Reply by loancloser46 on 10/29/13 8:06pm
Msg #490350

What will they think of next? So much abject foolishness...

in this business recently. What do they suggest?? Bra size, tatoo locations on body, whether or not they need viagra. Give me a break !!! I hope business picks up so we are all making more money AND the busy work, ie... ridiculous training courses (yes I mean you Title Source) and nonsense like this from fASS comes to a halt. When business slowed the uptick in nonsense requirements exploded.

Reply by HisHughness on 10/29/13 8:16pm
Msg #490352

Re: What will they think of next? So much abject foolishness...

***What do they suggest?? Bra size, tatoo locations on body, whether or not they need viagra.***

You're getting awfully damned close to stealing my routine there, LC46. Get your own material.

Reply by loancloser46 on 10/29/13 8:26pm
Msg #490354

Hugh how do you think I know this stuff ???.....

I only emulate the best !! I have been learning from you for years !! LOL....love your sense of humor. It is wonderful.

Reply by Doris_CO on 10/29/13 8:16pm
Msg #490351

This is what happens when people have time on their hands and a need to justify their job.

Reply by Susan Fischer on 10/29/13 9:32pm
Msg #490363

Banks doing the same. Recording, two important dates,

blah blah, all of which takes three times as long to tell you the reason they called - which is to say they need just one more thing, and my telling them where it is in their scanned file stack, and there goes another week of wasted resources.

Seems like they're all stretching well-meaning regulations to exacerbate rather than streamline consumer commerce. What's wrong with a reference number? It's been around for years...the identifier of the Res - the Thing we're talking about. Protection of critical personal identifiers (for all) is the point, correct?

(Anyone else remember the codes (long) to get into producer sites to "pick up" assignment; print docs; reach contacts/update; report/resolve issues, supply return TR#; close out, and get paid like clockwork every month, with nice, complete checkstubs to easily match our ARs? My office looked like Post-its R Us...but those seamless programs rocked.)

What happens now, I wonder, to all of these recordings of all of these passwords, SS#s, BDs, Mothers' Maiden Names...

Reply by BobbiCT on 10/30/13 6:25am
Msg #490384

DUH. Hire a 5-year old ....

No offense to youngsters meant or newbies in this industry who have experience in customer service.

These commands are the direct result of hiring those with little or no business experience. None of us experienced, pros in the Independent Contractor Handling Non Public Personal Information need the bs coming out these days. We've been doing it right without the constant busywork calls, e-mails and tests from just-out-of-school employees.

For example, calling to confirm an appointment. I call, give my name, state I am trying to confirm my appointment with Mr. X. If it isn't Mr. X on the phone, I leave a message with my cellphone number and ask for a return call. If person identifies themselves as Mr. X, I then state date and time of appointment and I am an Independent Contractor hired to bring documents to X location at X time to meet with X. 100% of the time Mr. X then goes on to confirm appointment and tells me what it's for --- also asking, "Why didn't my loan officer call to tell me it was scheduled?"

Duh. If it's a work number, no one in their right minds leaves a message or tells ANYONE they are calling about Mr. X's loan! If it's Mrs. X and she is NOT on the loan documents, you do not tell her why you are calling .... until after you talk with Mr. X. Those of us who have been screamed, sworn at and and chased down the driveway (complete with borrower following to continue at a more peaceful location) KNOW that dealing with soon-to-be-divorced spouses and "it was a nasty divorce" spouses, speak cautiously with anyone not named as the borrower.

Soon to be a test question: When you call the borrower at work and his boss answers the phone, do you tell the boss his employee is refinancing his home at 3 pm (when he sneaks out for a coffee break on the boss' time) and you want to confirm the appointment? When you get the "young female" on the phone, do you tell her you are trying to reach Mr. X to confirm a refinance appointment and he needs to have a $3,350 certified check? At which point she SCREAMS in rage because that's the money she loaned him as a downpayment on the new Mercedes he's buying her? Hugh can think of much better ones

Reply by cremevette on 10/30/13 9:17am
Msg #490414

Glad I'm not the only one thinking this is ridiculous, even by their standards. Add this to the "cardboard Fedex envelope jeopardizing the safety of the borrower's documents" and they take the Darwin award for "Stupid Business Practices." It hadn't dawned on me all these new edits and trainings coincided with the slow down!

Yes, to be sure directives like this are a sign a company is only able to get those new in the profession, which creates a "death spiral." I forgot to take their webinar, so I suppose I'll be getting the axe again. Then in a month when they get weary of the inexperienced, they'll call again.