Posted by jba/fl on 10/14/13 10:42am
Msg #488044
I want to address a printer concern here.
I had to get a new modem, and when it arrived, guess what? Not seamless set up for the printers (2 Brothers). ATT said that was 3rd party so I call Brother, whose support number is on speed dial for me. My call was answered in less than 5 minutes, and Jose, bless his heart, walked me through the entire setup for 2 different printers, had me printing before he hung up about 30 mins. later.
It was more complicated than I wanted to deal with - so I always let them help me - that is why I buy their products as they are ALWAYS there for me. I have seen others say that they can't get help - I don't understand them at all saying that. Just so that everyone has access to the support number I have it is: 877-276-8437. They will register your new purchase as well as get you set up (I find the wireless setup mind boggling) on a slow step-by-step systematic process. After my initial call to get set up, I have hit wrong buttons removing a printer from the process here, and been reestablished just as carefully. I have called for another problem and been restored; and now this time for the new modem, etc. The cost of the printer includes a lifetime of phone calls, and I have definitely got my moneys worth without buying a service warranty.
This is something to consider when you buy a printer, or any product for that matter.
I'm so happy to not only be back online, but able to print again!!!!
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