Posted by Linda Juenger on 10/9/13 4:33pm
Msg #487549
Numbers site did interview with TS.
Me: “Many of our notaries like working with you. Can you tell me why? What do you do that is so good?”
Zee: “Notaries are intrigued by our system, our technology. We try to put it in order in our edocs. About 95% of our closings will require notaries to print out. We get things done in a timely manner. Our website is easy to logon to and provide a service. We also try to give notaries work within their area– within 20 miles.
I do instruct notaries that they can contact our scheduling team and get them to the lender as needed if there is an issue at a closing. Someone is always available. I do ask notaries not to discuss any specifics of docs with our scheduling team.
We give notaries a score 1.5 to 3.5. 1.0 is the best. If they earn a good score they get more work or a raise. Their score includes completion time–including dropping the package at FedEx; quality of work: if there is a signature missing, that would be a defect. Confirmation-turn time is also important. The fee they charge is also part of that. A good fee for us is $65, and another $20 for edocs. A refi might be $90. I pay my national companies $125 for a signing; I would also pay that to a good notary. I have to have a loan assigned to a notary within 2 hours. I let the notary tell me what fee they want. I can’t guarantee them they will get many orders at, say, $125. But if I build you a profile today, I will put you at the top of the page. Our site will help you build your profile. There is no fee to do that. We call those who say $85 before those who say $125.
When we look on #'s site we may look by zip code or by city, but lately we are limiting the notaries to those who are NNA or Lexis-Nexis background screened. Those background screenings are the best.
We give instruction sheets. If there is something specific the client wants, we put it on the instructions.
We usually do not hire notaries who have fewer than 2 years of experience (fewer than 500 loans). We absolutely would hire a new notary with experience in a financial area. Any experience with the mortgage industry. Sometime real estate people have good experience. We close loans all over the country. We have a quiz or test that we give first if a notary wants to sign up– about 10 questions. You have to listen to something before– various questions about situations: they look at a video (2-3 minutes) and then answer questions. They have to get all the questions right. ”
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Reply by Marian_in_CA on 10/9/13 4:50pm
Msg #487551
I can't stop laughing... this is ridiculous. n/m
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Reply by MW/VA on 10/9/13 8:03pm
Msg #487571
Ditto. The owner of that site isn't a notary & doesn't
really have a grasp on what we do, IMO.
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Reply by Lee/AR on 10/9/13 5:00pm
Msg #487556
'intrigued' with the system... gee, not the word I see used around here. And those fees...
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Reply by sigtogo/OR on 10/9/13 7:00pm
Msg #487566
are those really their fees? no wonder I don't get many
calls from them!!
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Reply by Linda Juenger on 10/9/13 9:38pm
Msg #487580
ME/NJ You need to chime in here.Are those really their fees n/m
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Reply by HisHughness on 10/9/13 9:47pm
Msg #487582
Re: ME/NJ You need to chime in here.Are those really their fees
Not to everyone.
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Reply by janCA on 10/9/13 10:26pm
Msg #487583
Agreed, Hugh. n/m
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Reply by Lee/AR on 10/9/13 10:37pm
Msg #487584
Agree too n/m
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Reply by jba/fl on 10/9/13 10:58pm
Msg #487585
Who is Zee? Do we know her or him?
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Reply by Linda Juenger on 10/9/13 11:40pm
Msg #487586
Sorry, I think I'm being misunderstood. ME/NJ talks of TS
often and was just wondering if that fee is what they offer him, or does he have to fight for more. I in no way was putting him down.
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Reply by HisHughness on 10/9/13 11:58pm
Msg #487587
Re: Sorry, I think I'm being misunderstood. ME/NJ talks of TS
I in no way read that into your comment.
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Reply by jba/fl on 10/10/13 12:02pm
Msg #487630
Re: Sorry, I think I'm being misunderstood. ME/NJ talks of TS
the second line of the original post had the name Zee. Who is that?*
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Reply by Linda Juenger on 10/10/13 1:12pm
Msg #487641
Have no idea who Zee is Julie. That's the name written.
All I've ever heard is Carmen.
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Reply by Christine/OK on 10/10/13 5:54pm
Msg #487682
Or Sally David n/m
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Reply by Brenda/FL on 10/10/13 4:54am
Msg #487591
After reading this I called and asked what my "score" is and it is a 1.17, which she said is almost to the gold status. She told me what criteria they use to score their Notaries and never mentioned fees, mine are more than what is stated above 
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Reply by Yoli/CA on 10/10/13 9:02am
Msg #487601
Asked TSI via email what my score is.
Here's their response:
<<Your score is Silver. We have Gold, Silver and Bronze. The reason you’re silver is because your fees are a little high. >>
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Reply by Darlin_AL on 10/10/13 10:34am
Msg #487620
guess I'll be happy if I'm "silver" then n/m
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Reply by ME/NJ on 10/10/13 10:53am
Msg #487623
The levels have been talked about before (nothing new)
You could always find out what level you are just by contacting them.
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