Posted by chattyfl on 9/23/13 1:49pm
Msg #485614

Any ideas on this one?

I had a signing with PenFed today (my first one and 2 others also scheduled for this week); one was for 3:00 and was told they sent docs at 2:10pm. I have received all of my emails however no docs. I received 3 confirmations from them but no docs. B had a window of 1 hour to close and I'm 30 min away. They said they are giving it to someone else because obviously I can't receive docs. I've been doing this for 10 years and never had this problem. I can't believe I am losing the business from this company because there docs did not come through. I checked spam and again, my other emails are coming through ... anyone ever have this happen?

Reply by Belinda/CA on 9/23/13 1:52pm
Msg #485615

Surprise - Surprise. They are blaming you. n/m

Reply by HisHughness on 9/23/13 1:57pm
Msg #485617

Are you using Yahoo? I've had all sorts of problems with it lately.

Reply by Yoli/CA on 9/23/13 1:57pm
Msg #485618

Maybe they shopped around and found someone less pricey and using "no docs received" as an excuse .......... ???

Reply by Art_PA on 9/23/13 1:57pm
Msg #485619

1. Did you verify the email to which the docs were sent? It is possible that docs were sent to another notary.

2. It is a good practice to have 2 email accounts so that docs can be sent to both. Sometimes it takes much longer to get to one email than to the other.

Reply by Linda_H/FL on 9/23/13 2:06pm
Msg #485622

Third and fourth ideas tacked onto Art's

Do they have a special program you need (like SwiftView, etc) for printing? That info should be in your confirmation.

Or did they upload them to their website and you have to retrieve them?

Reply by jba/fl on 9/23/13 2:47pm
Msg #485623

Yes, this has happened to me and it is one of the most frustrating things that does happen to one. I now use 2 email addresses simultaneously as another suggested as delivery times can vary. I have Bellsouth but added a Gmail account and now I always get either both or one or the other, but I don't worry any more.

So sorry for you today.

Reply by ananotary on 9/23/13 3:17pm
Msg #485631

I had trouble with Gmail today and had to default and use my yahoo account.

Reply by Ilene C. Seidel on 9/23/13 3:50pm
Msg #485635

I have two email accounts a Hotmail and gmail. if one doesn't work have them send to the other. If it still doesn't arrive it's their problem not yours. Sorry you lost the buz.

Reply by sigtogo/OR on 9/23/13 4:42pm
Msg #485638

I had a penfed recently over 20MB. perhaps the file was too

big for you email provider to accept.
sorry this happened to you...so very frustrating.

Reply by titleme2nc on 9/23/13 4:43pm
Msg #485639

I had this one happen some time ago and I did get the email thru my Gmail acct. which I rarely used. I figured it must have been a glitch in my main server (RR). Because the next day ALL those emails flowed into my inbox.. They just got stuck in La-La Land.. It was very strange. I looked at the time stamps "Sent" showed correct time for closing, but "Received" showed next freaking day.
Beware People is does happen..

Reply by chattyfl on 9/23/13 5:53pm
Msg #485651

Re: Any ideas on this one? UPDATED ...

Thanks everyone! You all had great responses and suggestions which I am definitely going to incorporate ....

Ana, you were right, it was Gmail and that's the only email I have (until tomorrow) ... as it turns out I was able to do the signing an hour late and got the docs for the one tomorrow so I don't think they have given up on me ... in fact, they emailed me it was probably gmail because someone else was having the same issue.

Thanks everyone! I appreciate it all your responses and will be taking your suggestions! It was a very stressful afternoon ... think i have more grey hairs (and i just colored it this morning!) dang!

Reply by MW/VA on 9/23/13 9:06pm
Msg #485668

I had problems receiving docs from one of their offices

(Potomac Falls, I think). Otherwise, I've never had a problem getting their docs. BTW, I did a lot of work for them under one of their other names.

Reply by BobtheElder on 9/24/13 8:06pm
Msg #485865

Yes it happens.
But, it is usually an email server problem, so having a backup email is a good idea.
Also, as someone mentioned, many of these files are getting huge, which can put a cork in the email server... just occasionally, but if you do this long enough almost everything that can go wrong eventually will go wrong...