Reply by 101livescan on 9/26/13 11:34am Msg #486060
Some LO's are clueless
I had three refinances for one borrower at an escrow office. The LO shows up, and I'm thinking, I'm just going to be passing papers to M&M borrower.
Ok, Mr. B. is pretty edgy. Didn't like the process and is pretty sure he's getting screwed, very suspicious.
I honed in on the settlement statement and showed him his "settlement charges". They were all negative. The lender wasn't charging him a dime, even paid him to do the loans with them.
The LO was completely clueless, couldn't even defend himself. I smoothed those ruffled feathers. Turns out M&M borrower had just taken elderly mother into their home and they were completely stressed over that, which made everything an effort.
I was happy that I could be the catalyst in this. The EO was so busy, files coming out her ears, she came in and heard me speaking with the borrowers and winked, thank God you're doing this and I'm not. High maintenance, both LO and his client.
Some days are like that. Thankfully I also know many LOs who call their clients before the signing and give a complete rundown on costs, credits, etc.
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