I also own and operate a Laser Engraving business. As a one man shop, I occasionally get calls while I have a customer in my showroom. In the engraving business, just like the SA business, if I don't answer the phone, most customers just look for the next listing in the phone book. Personal calls are never taken/tolorated in either venue. My family and friends know I use my business and cell line exclusively for business so don't EVER call my on either unless it's business or emergency.
Common sense should prevail. I have never had anyone leave my showroom when I had to answer the phone. I always let the caller know I am with a customer, get their phone number, and return the call promptly. If I get a call during a signing, I give an indicatin of my availablility and let the Title Co. know I am in a closing. Takes 10 to 15 seconds max. They have always waited for me to call back. And I make sure to do so as soon as I get into my car from the signing.
Don't leave money on the table. Take the call in a professinal manner. |